Amazing experience! Such a beautiful little store! We visited the Happy Alpaca before Christmas. We were very excited to find a miniature Foosball game to enjoy with family over the holidays. Unfortunately, when we got home , we realized that it had been opened and the ball was missing... Very disappointing!
We called and spoke to an associate in the store, explaining the situation. We got an immediate phone call back from Amy - She was devastated, and genuinely embarrassed and concerned that this had happened and wanted to make it right for us.
We were 45 minutes away, and we were, unfortunately, not able to get to the store before Christmas.
Amy actually volunteered to hand-deliver the new game to us in (Grants Pass)!! We assured her this wasn't necessary and we would be coming in to replace the game which we did the day after Christmas.
The new game was waiting for us along with a 50.00 gift credit along with an absolutely darling little miniature alpaca, plus a heartfelt message of apology from Ms. Kranenburg - All things she didn't need to do!
Again, I was very, impressed with Amy's genuine concern for the mishap.
I just feel that this kind of caring and passion for her place of business is unique in this day and age and very gratifying.
I recommend this establishment without reservation. read more