I try to give all businesses the benefit of the doubt, however after buying a vehicle and buying…read morethe bumper to bumper lifetime warranty, we were patronized and misinformed every time we brought our vehicle into the service shop. The lady that texts information, texted like she knew what was going on with the vehicle when she didn't. We brought the vehicle in several times explaining the situation to the service department and have to pay $200 every time we bring it in, mind you costs for repairs would be substantially higher into the 1000s. One of our first repairs was the rack and pinion impacting the steering column, they charged us and when we got it back the vehicle was shaking and making clunking noises, so we brought it back, and they said a U-bolt was forgot to be put on and fastening it was not done. This was very dangerous for us to trust to bring it back for anything else as we drive quite a bit in this vehicle as it is our family vehicle. The latest starts in the spring time (April) when our dual heating and cooling was not working correctly, regardless of what we told the service department, they went and replaced several other sensors, heater core, it was a mess and the problem still persisted after several times bringing it in and paying the deductible. One time they said it was finished, had us pay and sent us off with parts and tools still in the back seat as if they weren't put in, the middle console was extremely loose flopping everywhere. So, we finally contacted the owner and GM of Wysup and they promised better service from there on out, except the problem in the spring time was never fixed fully correctly. Fast forward to today, we just received our vehicle back for and temperature control on the passenger side and rear controls. It still does not work and in this winter, the back only blows cold air and the temperature only allows syncing so both sides have to have the same temperature. They said they recalibrated everything and took several drive tests to warm the vehicle and test it and that it was functioning correctly. Now, this is a luxury vehicle and we paid for it and the warranty to have it function properly. My wife and I did a simple research of the problem and was able to give them specifics of what we found that needed to be fixed. They did not listen to anything we said and come to find out after replacing several other things, the actuator door or mechanism for how the actuator door is processed to correctly distribute the set temperatures for each seat was not fixed. Their communication used too many words, explaining themselves over and over, when we saw them as excuses and condescending as if we didn't know how our own vehicle should run. It was unfortunate and we will never do service with them again or buy a vehicle there.

Top Notch... Thong, and Bill really went to bat for us…read more Tricky financing?. ..They kept their eye on the ball, and hit a homer. My wife loves the Grand Caravan Thong sold to us. FREE delivery to the boondocks of Lincoln County...and the folks delivering were as nice as the rest at this dealership. Great van, Great price, fast closing, and free delivery...that's a home run in my book. I'll buy from them again... anytime. Seamus, and Donna McKenna, (2006 Dodge Grand Caravan) Odessa,wa

Rogers is a great dealership to work with. They stand behind what they sell and I have experienced…read morethat after purchasing multiple vehicles from them. I would highly recommend Cody Newman if you're looking for a fair and knowledgeable salesman that has your best interest in mind.

bought a truck recently after my check cleared . zero help with concerns I had with my with my…read moretruck. pretty much told me to go kick rocks. I will never buy a from this dealership! very disappointed!!!

My dad passed away suddenly and I needed to sell his lightly used Subaru Forester. Brian and…read moreBrandon from Lewis Clark Auto Sales were super easy to work with on the sale, especially given I no longer live in the area, and they gave me a great price on the vehicle. I did come in to the office to sign some paperwork, and it's nice and clean - if I still lived local I'd definitely be buying used cars from them too! Highly recommend!

Super easy experience from start to finish. All the staff was friendly, especially Brian, I never…read morefelt any purchase-pressure, and they were honest and helpful throughout the process. Really happy with how everything went and would definitely recommend them to anyone looking for a used car!

Great customer service and prompt service. Fair prices and what they quoted. Will definitely go…read moreback and have recommended to others.

Great price and work. They replaced two new manifolds and a new muffler and exhaust on my truck. I…read moream thoroughly happy with their service.

I would give this place zero stars if I could. I bought a…read moreused Forester there, trading my perfect running Ranger. They gave me a crap trade in value. Said the forester was in decent condition. After spending almost $1200 at the mechanic the engine blew up. $3K invested in an AS-IS car so I couldn't do anything about their bad ethics. Sold it as a shell for $500. Not only were they rude after I tried to get help with it but the mechanic said it had definitely been rigged to sell. Should have kept my Ranger.

A colleague who has purchased several cars there referred me to C&T…read more I bought a Ford Taurus there a few weeks ago for my daughter. No pressure. Easy test drives. No problem taking a car to get looked at by another mechanic to get a second opinion. The owners are ethical to deal with, and during the first week after purchase an odd rattle sound developed under the hood. Chuck offered to take a look. It turned out to be hard to locate, but he spent close to 2 hours with me tracking down the source. Turned out to be a piece of Kydex engine cowling that was broken and was flapping in the wind once it was going over 40 mph. Even though i bought the car "as is" the guys at C&T treated me like a VIP. Next time I'm looking for a used car, I'll start with them.

I have purchased many cars in my life and specifically 7 new cars from the other local dealerships…read morein the past 20 years for myself and other family members. I made my first purchase with Jess Ford in April, 2025. I am so glad I did! It was fantastic! I was sad I had waited so long to try them. Perry sold me my Bronco and he was great. There was no "upselling" or pressure. He was educated about the car and answered all my questions even after I had the car for several days. I have been to the service department twice since owning it, once to get a hitch and bug guard installed and the entire experience was painless and perfect! The second time was for a recall, again, easy! We are going to have to purchase another car this summer and we will absolutely be back to purchase from Jess Ford! I would not go any where else in our local area.

Jess Ford of Pullman is dishonest, manipulative, and runs classic bait-and-switch games. Do NOT…read moretrust them. Salesman Able Torres and GM Daniel will feed you promise after promise, waste months of your time, then ghost you the second it suits them. When we finally gave them a clear chance to make it right, they didn't even have the decency to reply. This is a shady dealership that will lie to your face, break every commitment, and treat customers like garbage. We've never felt so disrespected and ripped off. Save yourself the headache and the betrayal--go literally anywhere else. Jess Ford of Pullman does not deserve your business.

I've purchased 2 new cars from these folks. Chris Hutton is the guy to see. Great experience with…read morepurchase and service. My ONLY complaint is with the internet "service" in the building. TERRIBLE! Wouldn't even let me use the Toyota app on my phone. For shit sakes add another dollar to the service charges if you have to and UPGRADE YOUR INTERNET SERVICE FOR YOUR CUSTOMERS!!!! UNACCEPTABLE IN 2026!!!!

The car buying process at this dealership was very easy and stress free. They even delivered it to…read moremy house since I lived a few hours away. I don't usually write poor reviews because I believe myself to be a pretty understanding person but trying to get support regarding paperwork and defects with the car was so hard and time consuming. I was on and off the phone with the finance department trying to get copies of my paperwork, which I never actually received unfortunately. Eventually I gave up on that, but I did contact the service department right after receiving the car because of a headlight that was out upon receiving the car. The man on the phone was super kind and helpful. He worked with me and led me to believe that they would make things right, while being grateful I invested my money in one of their vehicles. The situation was a little more complex since I live in Boise Idaho so he had to escalate it to his supervisor who never called me like they said they would. I called back after a few weeks of waiting, got transferred to numerous people who then transferred me to other people and they told me they wouldn't replace it like they previously promised. They actually asked for the staff's name who told me that because they would be in trouble. I didn't remember the staff's name but that feels wrong that they would be in trouble for trying to give good customer service. Whatever Management staff I had talked to weren't understanding of my situation and sounded like they didn't care or wasn't their problem. Moral of the story, the customer service was great until it was not. Unfortunately, they were super unhelpful and hard to reach. You may wait weeks for what would seem like a simple solution, whether that's the service department or finance department you are trying to reach. All of the work I put in just to not be able to fix the problem I had. It was really upsetting. I have since let it go but it is pretty frustrating receiving a car, which was supposed to be inspected before purchase, that has a major defect like a headlight system. I have not gotten it fixed yet (It's been 3 months) which is not only a road violation at night, but a large expense I have to work into my budget now. I was not there in person so that could be a totally different experience for in person customers. I would not recommend having it delivered, it's sketchy, they put miles on the car since they don't use a truck, they only take cash for the rest of the deposit, and really hard to resolve issues with them since "The car left the dealership in working condition".

They had a scratch and match, our scratch number matched the $2,500 number and they said no you won…read more$5! We drove 70 miles because they said your number matches the $2,500 ! They lie! Terrible thing to do to someone. rating should be zero.

Quality used vehicles & low pressure sales people. They are great to work & will choose them in…read morethe future!

Worked with Rich to buy a mini-van. I looked over the car best I could in the lot. Smooth…read moreexperience in buying, no pressure, easy transaction. Rich said if I had any problems with the van to let him know. Well, I live in a different state and am several hours away. A few days after I got home, I found the spare tire had a large cut in it. I ordered a new spare tire from one of the local tire dealers and it was $130 or so dollars. I texted Rich and told him the spare had a cut in it and sent him a picture of the damaged spare. Didn't think anything further about it. Then Rich responds he would pay for the spare and reimburse me and he did!! When have you ever heard of a used car dealer reimbursing you for something you found wrong with the car after you drive off the lot. This is the kind of place I like to do business with. Thanks Rich!!

Super experience with Cooks Car company! Drove 100 miles to…read moresee a car at Cooks. The car was worth the drive, but the buying experience was worth far more. No games, no hassle, no gimmicks. The owner has an office by the front door...not hidden in the back! Pete greets you and treats you like he knows you're a customer who will be back again and again . We love the car we bought from him. He told us the good and bad about the car and we appreciated that. Thanks Cooks and the team at your amazing dealership!