Worst customer service ever. Went for a towing issue on a Sat and the guy in the booth had me and other customers waiting for about 37mins in the cold while he pretend to be on the phone. He never once informed us how long he would be on the phone for. When I knocked on the window, he ignored me. Prior to getting there I called them and this guy told me he was unable to stay on the phone because he was the only one in the office, yet i get there to find out that he is on the phone. He also mentioned that his computer system is down and would not be able to provide me with an invoice only to find three copies of the invoice with him when i got there. When I asked for a copy he said he would not be able to provide me with a copy of then invoice, providing details of my my car being towed. He refused to release my car as well, it was a strategy to get me to leave my car till Monday so they can charge me more on it, which was the case when I returned on Monday. The towing department of this company has no regard for customers at alll. Believe me they are the worseeeeeeeeeeeeeeeeeeeeeeeee
I also saw that they had damaged the front side of my vehicle when I asked for more information, this guy said I should return on Monday to find out what happened. Steve was the name of the customer service rep. read more