i've bought multiple appliances and warranties from here. i'va also had some delivered and others…read morei've picked up and brought back my old appliances for disposal after the new were installed. I've had excellent experiences from sales and to delivery and disposal. Dave is a no pressure sales person and i have found all the staff to be easy to work with and very accommodating. great prices and great staff have made for a great experience multiple times over. thanks to everyone!!!!

Paid in Full. Three Weeks. No Appliances. No Answers. We…read morepurchased a stove and dishwasher from this store over three weeks ago -- paid in full, two separate delivery windows confirmed, and we were assured everything was handled. It was not. Since then: no delivery. No communication. No callback. No refund discussion. Every call we make gets dodged or ignored. We are a household without a working stove or dishwasher because we trusted this store's word, and that trust has been completely violated. The sales experience was smooth -- because that's where they want your money. The moment the transaction was complete, we became invisible. This is not a minor inconvenience. This is a failure to fulfill a paid contract, and it is unacceptable. To be clear about our next steps: if this is not resolved with a confirmed delivery date or full refund by this week, we will be filing a formal complaint with the Better Business Bureau and disputing the charge with our credit card provider. We will also continue to update this review publicly as the situation develops. We are not going away. We are documenting everything. To management reading this: you have our information. You know who we are. Do your job and contact us.

I personally want to wish each and everyone at HANCOCK APPLIANCE a very HAPPY 2026, and also a…read morehealthy and prosperous years ahead! This essential business has brought to Quincy and everyone that patronize Hancock Appliance peace of mind with their superior Customer Service and Products! Mr Bill TRIFONE will make your choices and ideas a reality! His Staff is second to none and a very calming environment to walk around the showroom looking for the perfect appliance for your home! HAPPY NEW YEAR 2026 to ALL!

I've been returning to Hancock Appliance over the years because of their excellent service and…read moregreat appliances that they carry. Once again they did not disappoint! Beautifully appointed kitchen area and an array of choices of new models to choose from. Everything was delivered and installed expertly - the two installers were thorough and very professional. Thanks so much for your service!

I don't shop here often but when I do, I have received exceptional SERVICE!…read moreToday was another example of that Service! I purchased a connection wire but asked the front Greeter to help and she did.... I had what she chose in my hand and I still looked more and I noticed the one she gave me was 6 feet long and I noticed one for 5 feet long and I chose the shorter the box looked the same so I purchased it! When I brought it home it did not work so I drove back to return it! When I did.....the Cashier said that the Greeter that initially who gave me the right Wire Connection noticed I bought the wrong one and tried to catch me outside But I already left and so the Cashier had the Correct one for me and she tested it on my item I brought in and IT WORKED! The Moral of the Story..... BEST BUY EMPLOYEES KNOWS BEST!!!!! The two boxes were very similar and the photos the same on the Box and yet there was a slight difference which I did not notice! THANK YOU THE THAT GREETER WHO HELPED ME BUT ALSO THE CASHIER WAS TRULY VERY HELPFUL TO ME AND THATS WHY IN MY EXPERIENCE I WILL ALWAYS SHOP HERE FOR ALL MY TECHNOLOGY ITEMS! Truly they know their merchandise!

I'm still flabbergasted that I had to wait half a fuckinf hour to get anyone to help me…read more People that walked in 20 minutes AFTER I did were helped. I spoke with multiple employees at the store trying to get a simple answer and no one gave a shit. I honestly think it's racism, which is really sad, because the employees were almost all black and brown, and I'm brown. Maybe because I look middle eastern was why they did this: but it's an experience so bad that I won't forget it. Half a fucking hour. To his credit the original guy I spoke with eventually helped me - but it was half a fucking hour. Have some fucking pride in your work, don't be a piece of shit, don't treat one customer like they're garbage and the next like they're royalty. I'm also a business owner and yeah I'm sorry but your business is run like total shit in this location, guys. If the message was "Fuck you, we don't want to help you," have the fucking balls to say it to me, don't waste all of our time on it. This was in January btw. Fuck yourselves.

Seems I had to get something else and was greeted by an enthusiastic employee and asked me if I…read moreneeded help as I was walking by the cashier stations! Then went looking for my item by the lumber and cement and again Could not find one other employee so I walked to customer Service and finally spoke to TEIRRA, who really helped! When I told her what I needed she said at that moment the person Best to guide me was right there unpacking something! She asked him to help me.... But by his expression he told me where to go... and TEIRRA told him to take me... so he did! Bottom line..... I'm always going to find TEIRRA INSTEAD OF WONDERING AROUND LOOKING FOR HELP! She seems to be on the BALL AND KNOWS WHATS SHE IS DOING! We need more like her and at EVERY DEPARTMENT! It's always the same, walk around the whole store to get help! Now I have a person to go to! Thanks TEIRRA!

TAKE MY MONEY!!!!! I…read morelove coming here! My favorite stuff here is the GARDENING EVERYTHING! But, I bought ll kinds of bits & bobs here! Drawer knobs, lights, and lots of other stuffs!

Don't let the good reviews fool you... Extremely unreliable company.. Requested an appointment. Was…read moreinformed the first available was today Sunday, August 3 between 10:00 -12:00. I confirmed for 11:30 am. Started texting company about 12:30.. with no response. I called about 1:00 .. went straight to voicemail.. called again about 1:30 . The gentleman that picked up had no information regarding my appointment. I asked why would I have confirmation for a service call when no one intended to show up. He informed me they were out of town. Never again

My dryer stopped working randomly- this business got back to me first when I mass requested quotes…read morevia yelp- he was able to come same day in the afternoon. He came within his time frame and gave me a 10 min heads up when he was on his way. Within 15 mins he found the problem, showed me a picture of the problem and fixed it. Paid him his base rate of 100 bucks via Zelle. Not much more you can ask for! Highly recommend.

6 -stars..!! On a "gotta-do" list, I blew by Toma for a refrigerator ````Richard was indulgent as…read morehe walked by a goodly number both on the floor and in the ?basement, then side room. Saw one, I ordered it in Black, and it would be delivered within days. Delivery was made on Monday while I was out of town, returned Tuesday to find it too small for the pre-existing cabinet. Horrified, by Noon, I was back whimpering to Richard who gallantly passed the Kleenex, ordered the next size up which was delivered Thursday -- four days after the first had arrived on Monday. EXCELLENT service, and Delivery men were open, receptive and hard working. Richard and Toma's team rushed in to reverse my error... A round of applause... Thank you! R. A. Sheehan. Ph.d.

I bought a refrigerator from this company for my own home because I have used them for my business…read moremany times. After the delivery drivers left we realized there was a large sum of money missing from an area of the house where the driver had gone into alone. There was a police investigation into the matter but they could not gather a strong fingerprints. So not enough evidence to press charges. The owner of the store will probably respond to this post and try to do damage control and defend the drivers, but in reality he is the one that instructed the drivers not to do a in person interview with police and instead send a statement via his attorney. I would never use this company again and suggest not to. There are plenty of reputable companies around.

Every time I go to Home Depot, I just want to bring some new plants home or get some new Halloween…read moredecorations. My most recent visit, I came to get new copies of keys. Lol, not gonna lie, I have never done this on my own before and I had no idea it was that fast + easy! There's key copying machines, which you're allowed to do yourself but I found that the options were a bit limited. I was able to get ahold of one of the workers and he was able to make me a hello kitty key! It also did not take long at all... only a few minutes.

As a man of color who is a small business owner I hate to shop in a place where being black means…read moreyour automatically a shoplifter and they watched me pay for my products and then went to leave and "sir can I see your receipt?" Hate shopping while being black.

I am bowled over with gratitude. The day before the blizzard my oven and stovetop stopped working,…read moreNial came over that day, ordered needed part and then before noon the day after the blizzard he came and successfully repaired the stove!

From the owner: Our company is dedicated to provide reliable and efficient repair services for a wide range of…read morehousehold appliances. Exceptional and Experience technicians with extensive expertise in diagnosing and repairing.

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

It was a pleasure doing business with them! Great…read morecommunication, he is very professional, efficient and extremely polite!! I would highly recommend!