I've been returning to Hancock Appliance over the years because of their excellent service and…read moregreat appliances that they carry. Once again they did not disappoint! Beautifully appointed kitchen area and an array of choices of new models to choose from. Everything was delivered and installed expertly - the two installers were thorough and very professional. Thanks so much for your service!

I personally want to wish each and everyone at HANCOCK APPLIANCE a very HAPPY 2026, and also a…read morehealthy and prosperous years ahead! This essential business has brought to Quincy and everyone that patronize Hancock Appliance peace of mind with their superior Customer Service and Products! Mr Bill TRIFONE will make your choices and ideas a reality! His Staff is second to none and a very calming environment to walk around the showroom looking for the perfect appliance for your home! HAPPY NEW YEAR 2026 to ALL!

I don't shop here often but when I do, I have received exceptional SERVICE!…read moreToday was another example of that Service! I purchased a connection wire but asked the front Greeter to help and she did.... I had what she chose in my hand and I still looked more and I noticed the one she gave me was 6 feet long and I noticed one for 5 feet long and I chose the shorter the box looked the same so I purchased it! When I brought it home it did not work so I drove back to return it! When I did.....the Cashier said that the Greeter that initially who gave me the right Wire Connection noticed I bought the wrong one and tried to catch me outside But I already left and so the Cashier had the Correct one for me and she tested it on my item I brought in and IT WORKED! The Moral of the Story..... BEST BUY EMPLOYEES KNOWS BEST!!!!! The two boxes were very similar and the photos the same on the Box and yet there was a slight difference which I did not notice! THANK YOU THE THAT GREETER WHO HELPED ME BUT ALSO THE CASHIER WAS TRULY VERY HELPFUL TO ME AND THATS WHY IN MY EXPERIENCE I WILL ALWAYS SHOP HERE FOR ALL MY TECHNOLOGY ITEMS! Truly they know their merchandise!

I'm still flabbergasted that I had to wait half a fuckinf hour to get anyone to help me…read more People that walked in 20 minutes AFTER I did were helped. I spoke with multiple employees at the store trying to get a simple answer and no one gave a shit. I honestly think it's racism, which is really sad, because the employees were almost all black and brown, and I'm brown. Maybe because I look middle eastern was why they did this: but it's an experience so bad that I won't forget it. Half a fucking hour. To his credit the original guy I spoke with eventually helped me - but it was half a fucking hour. Have some fucking pride in your work, don't be a piece of shit, don't treat one customer like they're garbage and the next like they're royalty. I'm also a business owner and yeah I'm sorry but your business is run like total shit in this location, guys. If the message was "Fuck you, we don't want to help you," have the fucking balls to say it to me, don't waste all of our time on it. This was in January btw. Fuck yourselves.

Great customer service, clean store, good help at register! Good products! Good bathrooms too!…read moreThanks!

Seems I had to get something else and was greeted by an enthusiastic employee and asked me if I…read moreneeded help as I was walking by the cashier stations! Then went looking for my item by the lumber and cement and again Could not find one other employee so I walked to customer Service and finally spoke to TEIRRA, who really helped! When I told her what I needed she said at that moment the person Best to guide me was right there unpacking something! She asked him to help me.... But by his expression he told me where to go... and TEIRRA told him to take me... so he did! Bottom line..... I'm always going to find TEIRRA INSTEAD OF WONDERING AROUND LOOKING FOR HELP! She seems to be on the BALL AND KNOWS WHATS SHE IS DOING! We need more like her and at EVERY DEPARTMENT! It's always the same, walk around the whole store to get help! Now I have a person to go to! Thanks TEIRRA!

Don't let the good reviews fool you... Extremely unreliable company.. Requested an appointment. Was…read moreinformed the first available was today Sunday, August 3 between 10:00 -12:00. I confirmed for 11:30 am. Started texting company about 12:30.. with no response. I called about 1:00 .. went straight to voicemail.. called again about 1:30 . The gentleman that picked up had no information regarding my appointment. I asked why would I have confirmation for a service call when no one intended to show up. He informed me they were out of town. Never again

My dryer stopped working randomly- this business got back to me first when I mass requested quotes…read morevia yelp- he was able to come same day in the afternoon. He came within his time frame and gave me a 10 min heads up when he was on his way. Within 15 mins he found the problem, showed me a picture of the problem and fixed it. Paid him his base rate of 100 bucks via Zelle. Not much more you can ask for! Highly recommend.

Just had to replace my 20 year old GE washer. I purchased a new GE machine from GW Toma. The whole…read moreprocess couldn't have been smoother. From sales where I got a very competitive price including everything. Delivery and installation was high quality as expected! The machine works great. Couldn't be happier with the purchase. It's what I have come to expect from Toma.

Youseline, the Sales Rep was very helpful and informative in helping us to select and order a new…read morerefrigerator. She was great to deal with. Because it was a special order, she provided us with a loaner in the interim. She set up both deliveries - the loaner and the new one. Both delivery teams were excellent. We are very happy with the entire experience and our new fridge. John and Diane Gill, Long Time Toma Customers

Excellent customer service, clean, good products! Lots of helpful at register! Thanks!read more

This is a store I will never return to under any circumstances…read more I shopped at this location regularly for 18 years when I lived in Marina Bay in Quincy. Although I now live in New Bedford, I happened to be driving through Quincy after a medical appointment in Boston and decided to stop in to pick up a few items. I selected a can of Sprayway glass cleaner, but I wasn't feeling well and wanted to check out and head home as quickly as possible after an unpleasant dental appointment. Unfortunately, nearly all of the checkout lanes appeared to be self-checkout, and there were no employees available to assist customers. The only employee I could see was at the opposite end of the store. I scanned my item and attempted to pay several times, but the self-checkout machine was frozen and would not process my transaction. I'm not familiar with troubleshooting self-checkout machines, and frankly, I don't work there. This is one of the reasons I dislike self-checkout. Out of frustration, I tapped the screen, which resulted in a small hairline scratch. There was still no employee available to help, and no one came over despite the machine clearly not functioning. Feeling frustrated and unwell, I left the store. To my complete shock, I was later contacted by the Quincy Police regarding the incident. I had to appear in virtual court and was ultimately ordered to pay $1,300 for what was described as malicious damage to the self-checkout machine--even though the machine was already malfunctioning. I have absolutely no criminal record, and I paid the full amount in person at the Quincy Courthouse as ordered. What happened next was even more upsetting. Shortly after making the payment, I learned there was a warrant issued for my arrest. When I contacted the Quincy Courthouse, I was told that the safest course of action was not to leave my home because I could be arrested. That was an incredibly distressing thing to hear after I had already paid the court-ordered amount. I tried contacting the store for help, but I was repeatedly told there were multiple managers and that no one could assist me. No manager ever returned my calls. I also contacted corporate, but they were unable to help resolve the situation. Eventually, I was able to speak with a detective who helped clear up the confusion. This entire experience has completely destroyed my confidence in self-checkout systems. It also reinforced my belief that stores need adequate staffing so customers can get assistance when technology fails. If an employee had been available to help when the machine froze, I believe this entire situation could have been avoided. This experience has also permanently changed my opinion of Home Depot. No one should have to endure what I went through over the purchase of a single can of $3 glass cleaner.

I am bowled over with gratitude. The day before the blizzard my oven and stovetop stopped working,…read moreNial came over that day, ordered needed part and then before noon the day after the blizzard he came and successfully repaired the stove!

From the owner: Our company is dedicated to provide reliable and efficient repair services for a wide range of…read morehousehold appliances. Exceptional and Experience technicians with extensive expertise in diagnosing and repairing.