Way back in May I had the Questar Gas rep. do a home evaluation for my home. Based on their findings and their list of contractors, I called Hansen's for an estimate so I could do all the suggestions of Thermwise. The 1st week of June an estimator from Hansen's came over. He only looked at the downstairs Utility room with me, and did not look at any of the other Thermwise findings for my insulation problems. A week later I still did not have an estimate from Hansen's. so I called them. Finally the nest day I received an emailed estimate that was missing much of what we discussed. Then a day later, another estimate that included everything except for the Utility room batting that he did look at. He later responded that he didn't remember anything about the Utility room. I also mentioned that I could not print out the attachments to initial to get the job started.
Since then I heard nothing back for 2 weeks. I then called Hansen's again who informed me that the estimator was the salesman, and that I could not get the job started unless he processed the order.
My question now is . . . If the guy won't respond to my emails in over a month, then how could I ever get the work started?
I really liked the estimate, and wished that they would have started the work, but now I am thinking that Hansen's is too busy to take my order, or uninterested.
This is typical for many construction contractors. I am sad to say that my house is still hot due to another unresponsive contractor. read more