I spoke with the shop ahead of time and we agreed on $185 total for labor to replace both front lower ball joints and do an oil change. I clearly told them I would buy all the parts myself, including the lower ball joints, oil, and oil filter, and I did. I was only paying for labor. When I arrived, the price was changed and I was told it would be $250, even though that was not what we agreed on. I understand prices can go up or down, but once a price is agreed on, especially after I canceled a different auto body shop, it should be honored. I also have an audio record of the original conversation. The person who did my oil change was very nice and professional, and I appreciate that. However, changing the price after an agreement was disappointing. I came here based on good reviews and recommendations. Keeping your word matters if you want returning customers. read more

Hans Auto - Auto Repair Near Me - Los Angeles, California

Great service and knowledgeable employees! They did not try to take advantage of me for being a solo girl not knowledgeable about cars & were super nice and helpful through and through. read more

Good quality, good servicing Need to hit a character limit in order to post or update due to yelp read more

This place is the best. I've been taking my car to their old location for years. I was bummed they moved. I took my car to another shop, but I found myself dealing with typical sketchy service. Long story short, I've been going back to Hans. Always honest and reasonable. And they do a good job every time! read more

I went in for oil change, while they did inspection and came to me that my brake pads front and back needed replacing and some other BS , I asked what total would be for everything homie says $610 plus tax , I'm already annoyed , I'm hungry and it was hot weather for a BS answer like that so I respond can I get the total price with tax , we go up to the office he punches the number on calculator I believe $669.45 or some change was the total I say go ahead proceed because I have a road trip I need the car in good condition, tell me why when they tell me my car is ready , time to pay he tells me okay total is $731, I said excuse me you said my total was $669 with tax & then he says oh yes but I didn't include the oil change , I wanted to cusss homie out right then and there because I asked him so when I asked you to calculate the total amount with tax why didn't you include the oil change he said I only include the brakes ! Terrible A friend recommend this place to me I called them immediately and told them never again am I coming to this place ! & ima take the car to another location and make sure they actually put all new parts and aren't using and used cheap parts! I wouldn't trust this place ! read more

I called ahead of time to get price and availability for short notice on an oil change for my Subaru Crosstrek. By far the cheapest oil change for the area, I was getting quoted over $100 and I only paid $75 here. They were fast, professional, and fair. I will be coming back next time I am in the area. read more

Best services I got free check up and they fix my brake lights for good price $20... they have seating area with a/c awhile you wait to get your car fix.. The workers are soo friendly they even show you what's wrong on the car by a tablet which is soo helpful. I will definitely come back for other services 10/10 read more

Great service. He was straight forward and honest. I appreciate all his help. He let me know what I needed the cost upfront

Came to Hans Auto for light body damage to my Mercedes SL. I brought the replacement part to them and they got the full repair done same day at a very reasonable price. The employees were very respectful and responsive, I would fully recommend read more

Hans Auto - Auto Repair Near Me - Los Angeles, California

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This place is a scam, I got an oil change done twice here, and this time like the last my car gets an issue. My neighbor also brought their car here and the car once and said it was a scam too. She's an elderly korean woman. They damage your car so you have to come in again to get it repaired. There are plenty of other mechanics in the area. Avoid this place at all costs. read more

After a recent oil change, a staff member approached me with an invoice for $640.42 to replace the rear shocks which were leaking oil. I was about to pay it when I had a second thought that I would search for the shocks (Hans Parts $379.38) online and try to find cheaper labor costs (Hans labor: $225). I found the shocks online for $62.39 delivered. I found the labor elsewhere for $160. Thus saving myself $418.03. Thank you Hans for reminding me to be frugal. read more

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Was looking for a reliable local auto body shop nearby to take care of my Toyota Camry Hybrid and found this place due to its great Yelp reviews. Came on a Saturday afternoon and they had several mechanics working, no appointment required. I dropped off my car and walked 3 blocks away to have lunch at a yummy local restaurant recommended by the office manager Jay. 30 minutes later, I got a text from him that my car was done. Went back, paid and was on my way! Very good experience, work was done quickly and price was very reasonable ($75 plus tax for oil change since my car requires more expensive 0W-16 synthetic oil). Jay was very nice and helpful, patiently answering my various questions since this is the first time I've ever had a comfy reliable sedan (come from a background of owning fun but unreliable sports cars). Jay also told me that I can bring the car back for a free inspection every 6 months or 5000 miles to review the entire state of car, including state of tires, brakes and fluids, etc. Asked about various other maintenance requirements and he told me that other than regular oil changes and replacing worn brake pads, my car is pretty much bulletproof! Very encouraging to hear, which is why I decided to buy this car! Highly recommend this shop, had a great experience here. read more

Very quick and easy. A little difficult to follow everything we talked abt bc he rushed but he was so fast!

Good service and friendly staffs. Most of all appreciated their honesty, cause I don't know much about cars. read more

Waste of TIME!!! Got a callback that they could see my car if I got it there before 2:30. Got it there at 1pm. Jabba the hut looking dude at the desk did not give a F@$%k that someone called me... didn't bother to ask around. Didn't offer me another appointment. Just sat there, looked at me dead pan and shrugged. Thanks for nuthin' Jabba!! read more

I wrote a long, detailed review but decided I'll provide that statement to more appropriate people and summarize here. While they used the correct repair methodology (verified by dealership) they used the cheapest/wrong parts which prolonged or even exacerbated the issues which lead to higher repair costs (verified by the mechanic who bought my car at half the market value had the car been mechanically sound and then fixed it by using premium parts). If done with integrity this is negligence. If done purposefully it's criminal. Net loss for me was $10,500. I gave an extra star because their customer service and process is well done and they seemed genuine. But damn guys, you could've charged me the few hundred for premium spark plugs and fixed my car, but went cheap for a slightly higher profit and cost me significant money. Never sacrifice your integrity for profit...especially when your business relies on trust. read more

This is a long overdue review for events that transpired in 2023, as I just made a yelp account but I never forgot about this joke of a place. These idiots botched a standard oil change on my 2011 Ford Focus by cross-threading the drain plug and subsequently puncturing the oil pan. This caused all the oil in my car to slowly leak out. When I confronted the manager (the skinny guy that wears a brimmer hat) about this issue. He lied to my face and told me this inevitably happens to all cars due to "wear and tear" and gave me a $500+ estimate to replace the oil pan. Amazing business model they got going over here. Avoid this place at all costs! If they can't even do an oil change without damaging your vehicle, they will surely f*ck up any other more complex, mechanical repairs. read more

Our Subaru Crosstrek overheated and Han's Auto came recommended by a friend. I appreciated their customer service and responsiveness. We had our car towed to their location from Anaheim and they received it without me having to be there. They did a diagnostic check, communicated the situation well, rechecked it and told me the honest truth that it needed a new engine. I had the choice to repair it, take the car back or for them to help me to sell the car and salvage it. I appreciate their responsiveness and timely help. read more

Best find in Koreatown. I've been there 4 times now and they've been fast and reliable every time. Great and fair prices, just a well run business overall. read more

We had to tow our car here after the car died in front of our house. Towed it there just for them to charge for a diagnostic and tell us they can't fix it, as it was a "system issue" that only the dealership could fix. Took it to another shop and it was only a battery issue. What kind of mechanic shop can't diagnose a battery issue? Don't go here if you wanna get charged for them to give you wrong information and not fix anything in return. $185 for diagnostic fyi. read more

Always fast and easy in and out oil change. They are very polite and nice. Love their fast quick and great service as usual. My goto oil change place. read more

all of the employees were super kind and super knowledgeable! we drove in last minute for assistance and they squeezed us in, fixed our car so quickly, and the price was so fair and affordable (esp compared to other local quotes we had received). we will definitely be coming back for future car assistance! read more

This review is long overdue! I used to go to the business when they were located off of Beverly. My fiancé and I came after business hours and they were closed. However, the manager walked over to my car with a huge smile on his face and advised us they were closed, and that we can come back tomorrow. His genuine greeting and infectious smile was so hospitable, that I couldn't wait to come back the next day! I looked over at my fiancé and he said felt the same way! The next day I arrived at Hans Beverly Auto was well taken care of. I went alone and was a bit nervous. I'm my experience, going alone to the mechanic, as a Woman, has always been daunting, and expensive! But not at Hans! Not only are they extremely attentive, but they are knowledgeable and straight forward. I now frequent this business and I could not be Happier to get my car serviced here! They are efficient, considerate of your time, and very pleasant. I've also referred my siblings, and they all explained a very pleasant experience. Quite frankly, they've really set the bar high for quality and service! As I previously stated, this review was long overdue, I always start writing the review when I come to the business for service and forget about posting it because they finish servicing my vehicle so fast. Today I decided to just pull over and finish the review. A few tips: 1. Always place the address in the gps! For some reason pressing the link online takes you to their old address on Beverly, and it's now on the corner of Pico and Harvard. 2. Lunch is from 12:00- 1:00pm 3. Let them know when you get there so they can place a number in your car for service. read more

Hans Auto - The business - Auto Repair Near Me - Los Angeles, California

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I've been going to Han's Auto for over five to six years now, so my review is long overdue. The service is top quality and fully trust them with my car. They are honest people and truly want to help you and never oversell so if they tell you something please listen to them. They're patient and kind in explaining answers to all the questions I have about my car. They're the best!! read more

Oil change was in and out. The process of check in was super fluid. Pricing is affordable and fair. I did a walk-in and it wasn't a super long wait. They have pricing listed on a board like a nail salon which I like. It's transparent. Pros: -relatively short wait for walk-in (this may depend, obviously) -clean bathroom -fast and fair quote -organized system for check I. read more

SCAMMER ALERT! Had my synthetic oil change done at the last minute here, and it turns out these swindlers charged me and DID NOT change the oil! My trusty regular mechanic verified that Hans left the dirty oil in the car, and I had to pay for another oil change one month later. BEWARE! Don't get ripped off like me. read more

Mechanic stole rayband sunglasses out of my car. I took my car to Hans for a battery replacement. After installing, a mechanic took my car for a 5 minute test drive and it was done. Except that when I left the shop my rayband sunglasses were gone. I noticed right away but didn't want to jump to conclusions and spent days cleaning out my car and apartment looking everywhere but nothing. I went back to Hans and the manager told me he had to leave (for some reason) but that he would check the cameras, ask the mechanics, and call and let me know what he learned. He never called me. So I went back and the manager pretended that the shop's security camera's memory was gone so he didn't know who test drove my car. Bottom line: Don't go to Hans with anything in your car because it will get stolen and then the management will lie to your face about it. read more

Came in with my gf's Volkswagen for some issues, they took a look and told me what was wrong and what parts to order to fix since they were small issues. Loved that they spent the time to check and didn't try to upsell me or offer unnecessary labor. 5/5 stars read more

Scam artists. They tried to claim that brake pad replacement requires - in their exact words - "programming".... This is a very shady , false tactic , to get someone to pay more money. I wouldn't bring any vehicle to this shop, considering they lied off the bat to get more money from me than required. No manufacturer requires programming for front brake pads. At the very least the rear pads require a tool to turn off the brake pad -- but the fronts do not. The service I received was horrific and utterly chaotic. I was scammed. I came here for a tire change and was informed with unnecessary details and lies. Yelp or the owner kept no deleting my reviews which is ridiculous because they're afraid of the truth. I will never ever come back here again. As what many other truth negative statements that's written here - The owner and the young man are con artist. They're fraud and scam many customers that had come for service. The owner and young man who works there has ZERO AND emphasis on ZERO knowledge in cars. If you do not want to be scammed DO NOT COME HERE!!! If you have ZERO knowledge in cars DO NOT COME HERE!!!!! read more

Jay was amazing at helping out diagnose my car! Had my whole clutch pedal assembly done in about 2 hours! Highly recommend!

Jay was very helpful and though it can be a little pricey It's definitely worth it for the high end parts and great mechanics! My car runs like brand new again. read more

Installed a new skid plate on my Tesla, did an excellent job and provided excellent customer service.

Brought my own oil to Hans Auto for my 07 IS250 and they were happy to change the oil for me. The mechanic let me know that my car is burning a significant amount of oil. He showed me on the dipstick just how much was missing. He didn't try to upsell me any services or products, just let me know so I could be mindful of it. This guy basically just saved my car because I had no idea. Now I know to top off the oil every month. I will always go back to Hans Auto. They are genuine, friendly, reliable people. read more

Neat, clean, organized, friendly, and efficient. We went in for an oil change, and it was great! We only waited about 10-15 minutes, then once they got the car in, we were ready to go about our day before we knew it. The technicians, mechanics, and the owners are all friendly, and we left knowing that we would recommend this place to anyone who asked moving forward. read more

Great shop. I went in for a battery change right before they closed for lunch but they were kind enough to take me in and swap it out real quick. Cheaper than a few places I checked out and cheap enough where it was only a few extra bucks to have them replace it rather than buying + doing it myself. I was in and out within 25 minutes and I went on a Saturday afternoon. Totally recommend. read more

Honest owner and staff. They are knowledgeable and efficient. Have been there several times and they never disappoint.

Place has been moved from Beverly to Olympic. Place has been bigger~ and the wait is longer than before. But we deserve their service. So I appreciate it. read more

Just incredible people and service, they moved away to another part of town but I still used them, they are that good and honest.

My gas tank had a BIG hole in it and leaked out all of gas I put in (5+ gallons)! I had to have it towed to Hans Auto on West Pico Blvd. I was impressed by the reviews given by customers and decided to try them. I was given a quote by others that was unaffordable for me, but I was quoted a very reasonable price for replacement including labor. They did an excellent job and their customer service was outstanding! They were a Godsend and I truly appreciate their services, I highly recommend them for any type of service you need. A few days later my check engine light came on "again" and they fixed that problem too! I will add that they fixed these two issues I mentioned after I took my vehicle to a supposedly reputable repair shop ("PB") - they really messed my vehicle up major! So, if you want honest, dependable, quality and value for your money on your vehicle - use Hans Auto! read more

I took my vehicle to Hans Auto when it broke down while I was traveling cross country. Not only did they fix my car quickly and compentently, they also identified a potential issue that I wasn't aware of, and took care of that so I was able to get home safely. My husband was even impressed by the service we received, and he is a mechanic. If I had to recommend a garage to a friend, Hans would be it. I even got out of there without breaking the bank, which anyone who has taken their vehicle to a mechanic before would know, that in itself is an impressive feat. Thank you for the help, if it wasn't for them, I would have never made it home and would have had to fly, which scares the crap out of me. read more