They take good care of me every time I come here! Clean waiting room Kevin starts the experience off great every time! He's professional, honest and gets the job done in the blink of an eye. Not to mention he's full of hilarious jokes! He will turn your bad day into a good one :) good location if you are looking for an oil change or other services read more

Jiffy Lube - Clean waiting room with tv and cold water - Auto Repair Near Me - Los Angeles, California

No experience from the manager to employees i change the oil and the cooling fir the radiator as regular service they found the oul is milky and is head casket they just wrote in the paper without tell the customer also they not supposed to change the oil or the cooling and tell the customer you need a rebuilt engine I'm not supposed to charge the customer for the oil or for the cooling and tell the customer to tow the car to the mechanic and when i file a complaint with manager he denies my complaint to refund read more

My sister and I have come to this location about 3x now. Chains like JL have a brand reputation for being run by teenagers with no experience but with this location, that has never been the case. I bring in my own oil and oil filter and get charged for labor. No judgment from staff, no issues. It can get extremely busy on the weekends, so I wouldn't suggest coming around then. We both stopped by around 5pm on a weekday and were in and out in under 30-40 minutes. They showed us our air filters and asked if we wanted to replace them. We both hadn't done it in years so figured it was time to change them. Compared to the other JL I've gone to, this one seems to have more experienced individuals working here. read more

Service today was ABSOLUTELY horrible! Mario is Rude!! I called Jiffy lube before I came in and was told yes we can look at your transmission and drive it to see if there's any noise. I arrived and was completely ignored to the point of having to get out just to get acknowledged. One of the technicians finally said Mario will be with you. He came in didn't say anything just pointed at me. He then said oil change? No hello how may I help you NOTHING. Then I said I haven't even been helped then he said what's up? I then told him I need my transmission to be looked at and he said we don't fix transmissions, I said no I'm not expecting you to fix it I need a diagnostic to see if it's okay? He then told me pull up to the middle lane. I go back outside and pull up to the middle lane. Ten minutes later he comes out and says, "Oil change?" I said I just spoke to you about the transmission. He said oh yeah you need the transmission fluid. I corrected HIM and said No, I just spoke to you about looking at the transmission in which he said, "Oh we don't do that" I was so frustrated at the rudeness and complete oblivion this guy showed. I didn't ask for a repair. I even called ahead of time to make sure they could do a diagnostic of my transmission. I've been to jiffy lube several times and besides the oil change they have always given me a list of EVERYTHING ELSE wrong with the car. I will not come back to Jiffy lube ever. I tried given them a second chance but this is it!!! read more

Jiffy Lube - Yet they have a mechanic on duty? - Auto Repair Near Me - Los Angeles, California

I have an Interstate Battery that had a problem and Jiffy Lube was listed as a distributor for them so I called this location and spoke to the nice girl in the photo and then to Mario who got in touch with his manager to confirm that they could help me with replacing the battery and that I could come right over and they will take care of replacing it for me. Before calling them I had made several calls to other auto repair shops and they all gave me the runaround and didn't know how to handle the warranty part so when I found out from Mario that they were able to help me I was really happy. He knew exactly what to do and got the paperwork handled for the replacement and then Jose installed the new battery right away. They were very nice, very efficient and helpful. I really appreciate how helpful they were so I wanted to express my thanks for the great service I received today. Thanks Mario and Jose You guys are the best!! read more

Jiffy Lube - Auto Repair Near Me - Los Angeles, California

They do not know what they're doing. Tried to quote me 1000k for something that took 60 to fix. Bad customer service makes it clear NO for all your future car needs. read more

Yared was amazing. So helpful, quick and easy service. Had a low tire and they were so attentive. Made it to work right on time!

Been here 3 times and I don't know why I come back. Always take them about 1-2 hours to do a simple oil change. read more

Service is terrific. The assistant manager, Beverly, could not have been nicer and accommodating. I've been going to this location for quite some time and will continue to go. Highly recommend them! read more

There is nothing jiffy about this place. Sat in the car for nearly 30 minutes before I was even acknowledged after pulling behind an empty bay. Was about to drive through and leave, but they BACKED a car into the bay while I was waiting for someone to come over and I got boxed in between that and the rest of the waiting cars. Ended up missing a lunch with friends waiting for a simple oil change. I get being busy but the lack of even an acknowledgement, let alone an estimated time of service made this actually the worst oil change experience I've had in 35 years of car ownership, no joke. The bilingual, street preachers on the corner made whole thing even more painful. Not only were they shouting through a mic - they have pre-recorded sermons with translations and occasional musical interlude. It's great to hear their nonsense twice. It was fun hearing the sports score mobile alerts notifications over their speaker though. I wonder how many people convert between red lights. Overall more than an hour spent here. I'll just drive farther and spend less next time. Not exactly how I wanted to spend a Sunday. read more

*** I remember when JL was a value option. *** Quick, cheap, courteous and topped off all fluids. Those were the days. Yet now it's just like fast food: neither inexpensive, not that quick nor great value. It costed me more for a synthetic oil change here than at my local mechanic. And my mechanic does not try to upsell me items with a 500% markup ... like $150 air filter, or brakes that I don't even need. JL even charges to top off the coolant, really dude?! Cmon, an air filter costs $20 at Pep Boys or Amazon. *** My DIY list just grew. I don't recommend JL. *** read more

I HIGHLY Do not recommend coming to this location, you'll get the worst service and the manager Michael likes to charge for services that are free at all other locations except this one. I just came to do a top off for oil and they wouldnt give me the services I asked for. If I could rate this place a zero I would. read more

3 hours to get an oil change. Go to a different location, or you can easily find a local mechanic that can do it at the same price in half an hour. And they didn't reset the oil change clock for my car, so it still is blinking that I need to get service done. And they didn't even put air in my tires that needed it. read more

Seriously best Jiffy Lube I've ever been to. I went in for an oil change after work and frankly expected a grumpy staff, as I am grumpy at 4:00/5:00pm after a long work day. But everyone was so helpful and sweet. They really seemed to be a great working team and had a really good energy about them all. Beverly was specifically helpful and attentive, I was very grateful for the assistance. I didn't catch anyone else's names but truly the whole staff was nice, helpful and energetic. And the icing on the cake, a taco truck sets up shop right across the street so you can enjoy some food or drink while you wait for your vehicle! I will never go to another JL again after finding this one! read more

Beverly was professional, transparent, helpful and kind. She provided recommendations without aggressively upselling and answered any questions so I could feel comfortable about the work, the pricing and time needed. I have had negative experiences with this branch in the past but my most recent one, coordinated by Beverly, was a positive one. read more

I had an oil change here. Before that my car worked perfectly. About 10 minutes after leaving, my engine began shaking and the check engine light flashed. I stopped driving and had the car towed. I inspected with mechanic & found a disconnected PCV hose. When I followed up, the shop said camera footage didn't show anyone touching it. read more

5 stars for excellent service from S. Had repairs done and she called a car for me to get me to where I needed to go instead of waiting in the lounge because it would take a take a few hours to get the repair done. She made an inspection first to make sure the repair was needed. She also took the time to find out how much the cost would be and how long it would take to finish the repair. She called when the repair was finished. One of the guys moved my car around so I could easily pull out from the driveway. From start to finish I received excellent service. read more

This is absolutely the slowest jiffy lube I have ever been to. Don't go here unless you have lots of time to wait or waste.

This attached receipt shows that yesterday I came in for an oil change and walked out with a bill for $492.32 as per all the recommendations Beverly at this location said I needed. (I cut out my personal info up top). The only thing I didn't do was the changing of 6 sparks plugs bc she said I have a month to do them but she wrote $289.99 (before the $30 discount, which is also written on there) for my quote right on my receipt which she titled "Pending: Spark Plugs". I came back THE NEXT DAY, which is today and Beverly's written quote was the first lie. Even though it says my VIN and obviously my car including the easy to spot description my VIN pulled up which is 3.5L 6 Cylinder, Beverly claims she wrote the quote not knowing my SUV was a V6 and not a V4. I told her it says on the top of my paper, I mean, I don't even work for cars for a living like her, but it's really obvious on the top. Now the quote has changed to $600 per the guy in the back who elected to not speak English while I was there. His name is the engineer tech Julio I. and tbh he acts shady. But to get my price down, I had to go to AutoZone on my own next-door and buy the spark plugs myself and then bring it back to still be charged above my quote of a $350 estimate to put the spark plugs in. After spending approx $75 on top of it out of pocket for the spark plugs at Auto Zone next door. I was told by the asst when I drove up @ 11:30 am it was 25 minutes for them to finish the car in front of me and then 45 minutes to complete my spark plugs. Instead, my car was there from 11:30 AM to 4:57 pm, Yes my car was there today for 5 1/2 hours!!!! I only went to get my spark plugs across the street for about half an hour. When I came back to pick up my car, Alberto M was a complete mess of lies. He tried to whisper to me outside and I said no, let's take this to the counter and have an open conversation in the lobby. There should be no secrets here it's about my car. He lies and says that it was 5 1/2 hours because I had to go get the spark plugs. I asked him how long he thought it really took me to pick up spark plugs next-door. Obviously it was a half hour max. Beverly also wasted my time making me look under my hood claiming that I needed to clean my fuel injector for another $100 when they didn't clean it at all as I found when I picked it up and she was nowhere to be found. Alberto M. proceeds to lie again because he claimed Beverly was off and he told me that I didn't approve The fuel injector being cleaned. Are you kidding me? Of course I did. Why do you think I left my car there for 5 1/2 hours. For just spark plugs? They had to send me home in an Uber mid way waiting because it was such a long amount of time...and in the Uber the driver told me that she heard this location has often lied to customers by charging them for things they don't need and lying to them about how long it will take making customers wait forever. They also sent an Uber to come pick me up at the wrong address so I was outside waiting for a long time for them to correct the issue and the Uber who picked me up, said that they do lie about wait times and sometimes they use techs that are Brand new and not trained and working on our cars and they take forever. The lying needs to stop. I would've given this a one star if she didn't honor the $30 discount off the $350 making it $320, which is still way above my original written and verbal quote. read more

Jiffy Lube - Auto Repair Near Me - Los Angeles, California

Came in for a simple oil change, quoted $119. By the end, they decided to charge me $230--without warning or explanation. To make matters worse, they broke a lug on my back wheel while working on my car. Completely unprofessional, dishonest, and careless. I would never go back, and I wouldn't trust anyone else with their vehicles here. Avoid at all costs. read more

SCAM ALERT! I got an oil change. When you get an oil change, you expect the levels to the filled! When I got home, I checked the oil level and it was only at half level. I paid full price and only got half of what I paid for! MAKE SURE YOU ASK THEM TO SHOW YOU THE LEVELS BEFORE YOU DRIVE OFF! NEVER COMING BACK AGAIN! read more

Got a oil change and it was great service! The staff as a group had good communication and energy! I was helped by a lady with glasses, Yared, she's very friendly and patient letting me know what else my car could've been updated on for future reference. It took time yes, but the work was diligent! I recommend coming for the workers, theyre nice. read more

I came a few days ago and I just want to say 'Go Raul!' He's the sweetest and helped me out w my tire! Good Mann, ladies scoop him up or I willl lol or fellas. Let the olds be ever in your favor'. Nah all jokes aside he was pretty dope and without hesitation helped me out, maybe because I looked helpless and lost but yea typical. He made my day that's the moral of this review! read more

Wait time is about 30 min - 1 hour but other than that it was a smooth process once they start the working on your car. The mechanics worked well as a team and were informative/responsive to my questions. They detected a small leak in my transmission which was good to know so I can get it fixed sooner rather than later. Great service for the cost - got an inspection and oil top off for $37. read more

Jiffy Lube - Auto Repair Near Me - Los Angeles, California

They were so cool today!! Amazing customer service and gave a bunch of extra advice for stuff I need that they weren't even selling /profiting off of. Really appreciate the genuinely of the people here! read more

service was great quick and efficient took my ford raptor quality work jiffy never fails keep up the great work

I didn't get her name but the young girl with the glasses was really nice. At some point she noticed I looked a bit confused so she came over and told me what they were doing to my car. read more

Checked in the the lady that's working made eye contact and ignored us. We stayed in the car for few minutes and then my husband going in and then she decided to come after and asked who's name will it be under? Really! My husband comes out and she (Mimi) walked back to go talk to a coworker. Then we hear her say "well they walked away" .... we leave the car walked across to store. We come back, our car is parked. My husband pays the guy Mario and he told him that her name is Mimi!? I looked inside and the back seat is full of trash that was on the floor. If you are going to vacuum and clean fine if not then don't! But do not get the trash from the floor and put it on our seats! If you do not like your job then get another one, by you have no customer service what so ever! I will be emailing customer service as well. read more

Jiffy Lube - Auto Repair Near Me - Los Angeles, California

$300 for spark plug parts $300 for labor maybe understandable considering car 2009 Ford Mustang, but god dam $300 for spark plug parts read more

This place is awesome!!!! I went for an oil change - and Dylan, Oscar & Dimson were all so helpful and QUICK. They are very efficient & helpful and I was out of there in record time. Highly recommend this place to everyone. read more

Pulled in and was able to get my car serviced immediately! Not only was the service performed quickly and accurately, but Phillip was also informative and was able to address all my concerns. Really appreciate his help and his great customer service skills. Will definitely be back! Thank you again! read more

They literally made me wait 2 hours just to say that they can't change the oil on my car and I been gere plenty times .,by the way the last time i came they fucked up the oil screw and i had a big leak and thry didn't take to responsibility and my car motor almost blew out read more

Jiffy Lube - Auto Repair Near Me - Los Angeles, California

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I needed an oil change and of course this place is the "go to" spot to get that done on pretty much any vehicle. When I first arrived customer service was not very friendly. The guy at the front desk ignored me for about 5 minutes before telling me--rudely-- how and where to park my car. To too it off the "job" took for.ev.er!!!& let's not forget about the mandatory masks signs posted all over the lobby- but yet the employees wer couching everywhere and on everything. Let's not forget the issue of price! I was told over the phone that for my car it wouldn't be any more than $79.99 with $10 off from the online coupon. When it came time to pay, of course, all of the sudden my car took a "different type of oil"..although my car states which type to use on the engine oil cap..so the total came out to $110 and some change. Smh read more

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I don't usually have a reason to crow about a big chain like Jiffy Lube. In fact, when I got full synthetic oil change 3 weeks ago, they said it would be finished in a little over an hour, but they hadn't even started 90 minutes later. However, they did a great job changing out my dead/nearly dead battery a few days ago. They had warned me at my oil change that the battery was on its last legs. A few weeks later, the battery did die, and I needed to get it quickly replaced so I could get to work. The bays were full with oil change customers, but one of the mechanics came back early from his break and worked on my car in the parking lot, getting the old battery out before even clocking back in. They told me in the phone (I called ahead) that they would take care of me quickly, and they did. I'll definitely be back for future maintenance needs read more

Mario was beyond amazing. Extremely quick, attentive, thorough and just a really nice help. Thanks so much, Mario! I came on a Sunday right before they closed. Got lucky and was the last car. read more

Jiffy Lube - The shop - Auto Repair Near Me - Los Angeles, California

Best service so far, great people. Love there speedy response and quick work Made my day read more

I went in for an oil change and I can honestly say as a woman who is almost always belittled or made to feel like an idiot when she goes into most auto repair/service establishments, this was not one of those times!!!! All the employees were efficient, kind and thorough and treated me with kindness and answered my questions clearly from the moment I arrived and just a cherry on top that it was all without making comments like "have your dad check your oil for you, or if you have a boyfriend, have him check it" which has happened elsewhere before. They freakin' rocked it. read more

Great service! Fast and reliable I work a lot and always in the go do this was very helpful read more

Slow service. 45 mins for an oil change, filter replacement and coolant top off. 45 mins on the car in front of me, as well. read more

Well I got an oil change for $101 but when you check in from this app you get $20 off so it was $86 and Beverly which is my mom name and my granddaughter's middle name she told me I need spark plugs for $350. But thanks I'll see if I can afford them after Christmas. But they usually don't tell me I need something else with my cars. But hey it's a 1st for the first time. read more