We had a great experience start to finish. Purchased a Washer and a Refrigerator that were just…read moredelivered and installed. Just our luck, they were even early for the delivery. The 2 gentlemen doing the installation were efficient, professional, and friendly.

I was blown away by my experience at Percy's. We need a new fridge / freezer unit and decided to…read moregive Percy's a shot. Our salesman's name was Nicolae and he couldn't have been more friendly / knowledgable. A+. He walked over to us 30 seconds after we walked in to ask if we needed help. We ended up buying an LG fridge and when we were on our way out, we saw that they had an Outlet room with many floor models on display. We looked around and found an unbelievable GE Profile ( a much more expensive model ) unit for a huge discount (1/2 off). I asked a salesman why it was marked down so much, (it turned out he was the owner, Alan Percy!) He said some had small scratches, some they just needed to move. We told him we are also looking for a high end range and hood. He told us the Outlet has incredible deals on both regular and luxury brands, and to check it daily to see what is in inventory. I asked if it would be difficult to change our minds and get the GE Fridge instead of the LG unit we had already purchased. He said "Whatever makes you happy". Try doing that at Lowes and see what they do! It's obvious that Percy's owners spend quite a bit of time focused on the culture and making sure it is customer service oriented. When you see one of the owners there, working the floor on a Saturday afternoon in August, you can see why the store runs so well. Most owners would be on vacation. Alan was there, leading by example. 2 minutes later, we made the exchange and were out the door. I HIGHLY recommend Percy's Great deals, personal service. We will be back!

Found a great deal on a microwave to mount over my stove great name brands. "Amana" very happy with…read morethe customer service, price was amazingly low at $230. works great!

Have purchased appliances in the past from Peter at Sclamo's. Went in recently and asked for…read morepricing for a washer/dryer. Previously, Peter delivered for free. Since Ray at Better Electric retired, it appears that Sclamo's has assumed the customers from Better Electric. Asked Peter about free delivery and adding washing machine hoses as Ray had done at Better Electric. Peter went on to tell me that he is the largest dealer in Worcester County and has a large payroll. He told me that if I wanted free hoses to go and find Ray. Looks like he is now wearing a big hat and has a pompous attitude. I would never shop there again and urge others to shop around. I found prices that were better in Milford and Bellingham. Arrogant and pompous describes my experience at Sclamo's. You've lost a customer for life and word spreads fast!

Get everything in writting , paid on one couch set for about 8 months , was way too big for my…read moreliving room, still brand new had tags on it still i exchanged it , woman at frontdesk said she would credit me few months on another couch new ? Said in few months it would be paid off in december december came gut said its not paid off till april thats another 1,400 dollars in payments i paid from sept 2016 160 a month till november of 2017 still dont own couch and its 2700 into aarons and no couch and they want another 1,400 for crap couches that cushions come off on a few and one arm rest leans and there new my ass ...dont go always paid on time..no issues and thats what a good customer gets ...place is rip off city ...stick too biglots get a nice sofa set for 600 ...and you guess what own it in fewer payments thats where im going

We have been doing business with this Aarons Furniture & Appliances for over 3 going on 4 years…read morenow. I have never had a problem with any of these people. Luz is usually who happens to be our go to person with any questions, concerns, and even a problem we had, She handled our issue with the utmost concern as professionelly as she is. As example of this, We bought a refrigerator from Aarons, the delivery date and time was perfect for us, but there was a scratch on one of the front door panels, I called, explained the scratch and Luz to our rescue, I expected maybe some paint to match or as like, I got a new refrigerator door ! She isn't a relative or personal friend, in my opinion, if this place, Aarons does this for me, a regular customer, I can only imagine, how well they'll treat the rest of the customers that frequent this store. You don't have to take my word for it, go in, say hello, let them help you to get to know the company" Not one problem should sway your decision making. I don't know how other people make their payments, I can call in my payments. I don't know about the restrooms, haven't needed too. They have ample parking. I'm Not bombarded with staff to help me, I can take my time, knowing someone will help me along as I need it. It is Very Convenient, what else is there to say about them? I think We have found Our Furniture, Appliances, Televisions, Computer laptops, place to go. You pay for what you get, you get what you've paid for, in a timely manner, you establish credit. Aarons makes it easy to purchase things you need or just want.want, even for first time buyers ! Don't be late, you will get a complimentary reminder call, it's not aggravating, it's a reminder, Sometimes people get busy, plan vacations, they've reminded me when my Husband had surgery, I thanked them, it's my credit I've established. I want it remaining in good standing condition. My son filled his apartment with Aarons Furniture & items. It's A GREAT PLACE To shop !! Thankyou to Aarons, 120 Stafford Street, Worcester MA. Returning Customers, Bob and Barbara Psst..I'm interested in a Mattress Box Spring now :)

I've been using Leo's vacuum for 20 years. I have an old Miele vacuum that I've had serviced there…read morerepeatedly. There's no one else in central Mass I would trust with it. Recently my daughter broke my power head. It's been discontinued for almost 15 years. I took my mom in to buy Miele bags for her machine and told the guys about my power head. They told me not to go to eBay, they could build me one. They called me a few days later and it was ready. I gave them my broken one to cannibalize for parts and they sold me the one they made for half the price of a used unit on eBay. Great local bu

My Electrolux vacuum would stop and restart by itself while using it. I took it to Leo's to repair…read more The owner and his nephew were very pleasant to do business with. It was ready within a week and works like a charm. The price was very reasonable. I would recommend them in a heartbeat.

Purchased a floor model. When it was delivered, it was missing several shelves and drawers. The…read morefirst set of shelves were delevered to Franks and thrown by the UPS carrier and smashed when they hit the ground. The first set of drawers were too big, and now they are saying that since the fridge was discontinued, it is harder to get parts (news to me that it was discontinued). There was a lack of communication, and from my view, a lack of wanting to make things right. Finally got the drawers today, and one is cracked. We had to fix it ourselves.

I use Franks Appliance at my home and have had a great experience. Last week my older dad thought…read morehis fridge broken because he heard beeping in the area. Franks was out in record time. The technician realized it was the Smoke Alarm beeping, not the fridge. He changed the battery in the alarm and didn't charge for the visit. You can't beat service like that. Thanks to all at Franks for being great at what you do and for being great folks.

In November my son and I went to Lowe's in Worcester and ordered a new stove and dishwasher. My son…read moreopened a Lowe's account that day. The stove was delivered on time and we were told the dishwasher would be delivered at a later date, dependent upon when a plumber would be able to install it. The plumber informed my son on the date of expected delivery that he would NOT be able to deliver and install it because another part was required due to the age of our home. Another time the plumber allegedly went to pick up the dishwasher and it could not be located. Every issue required a visit to the store because nothing could be corrected by phone. After several attempts for delivery were postponed by Lowe's and/or the plumber, the dishwasher was finally installed (but not before we threatened to cancel the sale.) My son was told we would be given a $200 credit due to the months long inconvenience. As of today (March 18, five months later) the $200 STILL was not credited. My son was told tonight because we had already paid a large amount (approximately $900) we would only be credited $47. That logic baffles me and anyone with any common sense. I just waited almost 45 minutes on hold to speak with Richmond, the manager who told my son there is no way he can give us back any more than $47. I asked for his manager's name and was told Bob. Just Bob who won't be in the store until next week. I beg anyone who reads this to please go somewhere else. Gave it 1 star only because it wouldn't post with no stars or negative stars

Remodeling a condo in Worcester while living in California. They were a great help with large order…read moreand some issues that came up. Thanks for the great customer service, Efran!

Nothing they resell used mattress's in the state of Massachusetts and that's illegal for them to do…read moreso they've got terrible customer service and they're products are cheaply made and they're way overpriced

My request to the sales associate was clear ... "I'd like to purchase a sofa today and pay in full…read more No preference to color or style. Can you show me what you have available in store?" Puzzled he asked what I was looking for. I repeated my request. In a rude and abrasive tone he directed me to the Aaron's flyer. I thanked him for his time. I left and went to Bob's Discount Furniture where sales associate Matthew Taylor understood my request and I walked out with a sleeper sofa.