Had a late payment and when the gentleman came to the door, we tried to make the payment with a credit card. Unfortunately it would not go through for the whole amount. He said he would take the payment on the first, I thanked him and he left. I immediately got a call from the store and they said that we needed to make the payment. I tried to explain our financial hardship at the time, but he would not listen. He said that my husband threatened his associate when he was at the door, no such thing happened. He then told me that they record EVERY conversation when the associate comes out to a home. Knowing that it is illegal to record someone without their knowledge, and I told him so, he backed down and said well, you have to make a payment. the payment is only 10 days late.
We had been customers of the other store and thought we would try out this store for our newer leases. Unfortunately dealing with this incident, we will never use Aarons for any future rentals. We are moving to Maine in less than a year, so it looks like Rent-a-center will get our future business. read more