Very happy to recommend this business and its very professional, knowledgeable, and competent…read moreowner. Bob, the owner/operator of Automatic Appliance Service, was prompt and efficient. Returned my initial call promptly and came to the house at the time he said he would to check out my stove. He diagnosed the problem and called me later, when he said he would, with the estimate for parts and labor. He again showed up on time to perform the repair, which fixed the problem.

The baking element on our 30 year old wall oven died last week. I called Automatic Appliance for…read morehelp and once again they were able to order the part, repair the oven, and save the day just in time for Easter dinner! Every time we've called, we've had a great experience. Thank you to Jim, for troubleshooting it over the phone, and to Rob for coming out and installing the part.

I need to rely on this place more often. Went in after spending an hour at sprint looking for…read moreeither an Micro SIM card or an adapter tray. The sales rep at the phone stand said that he might be able to help me. Apparently they have a cutting device there to make micro sims nano sims. He had the outline of one such simcard in the cutter, shaved it down to fit my phone and gave it to me. PROBLEM SOLVED!!! I thought I overheard his name was Craig. So I thank you for that! It worked like a charm and I am very happy. Best Buy: You didn't get a sale out of me today, but with outstanding service like that, you've guaranteed my patronage for a long time.

Greetings, I have had a few very NEGATIVE memorable customer experiences at Best Buy Framingham…read moreStore #532 that I want to share and hope that my experience will bring about a change so that this store will remain open and will not be part of the alleged store closings that allegedly may occur at the end of 2026 when a new CEO takes over. 1. Negative Experience #1: Upon attempting a return without the box I was basically made to feel badly for this by a person who claimed to be a leader at the store. Because I did not have the box, the purported leader who was unkempt and sloppily dressed in a overworn unkempt stretched out Best Buy shirt, could have provided me with a discounted return or a store credit. This person chose to provide me with an uneducated attitude and shared with me that I could read the return policy that is allegedly purposely hidden from customers on their way exiting the store and posted on a wall. IF you stop to read it, you will get bumped into and run into by people exiting the store. Another employee suggested that I could place what they deemed as my non returnable purchased item in the general free bin at the store and others could use my product. REALLY? Sorry ladies, I am not a philanthropist or a communist. My experience is that employees appear to have NO training, NO service skills, suggest idiotic options, and are allegedly sarcastic in their demeanor when dealing with customers, which has been my experience. Strike 1 2. Negative Experience #2: Upon purchasing items on another shopping occasion at Store # 532, I was asked if I wanted to join Best Buy's loyalty program. I mentioned I thought I was already a part of the loyalty program and the cashier representative mentioned that I wasn't. I thought this strange as I received my receipts by email and was already registered. He mentioned it was a new loyalty CARD that they are giving out. As I started entering my information, the screen prompt asked for personal financial information. I asked the cashier representative "why would a loyalty card sign up prompt me to enter personal financial information?" He replied "We need this info. to sign you up". I then asked the instore representative at Best Buy Store #532. "Wait a minute, are you signing me up for a CREDIT CARD?!" he replied "YES, I thought you knew!" I replied "How would I know, you said this was a loyalty program!" CRICKETS FROM THE REPRESENTATIVE AS HE WAS ALLEDGEDLY BUSTED! I canceled the intake at that time and the representative was caught in his alleged con job. Strike 2 3. Negative Experience #3: It is unfortunate but over the past few years I have noticed a decline in the hiring practices of staff and management at this store. This store used to be a hiring magnet for local college students to work at and now I allege it is a magnet for associates whose mentality is to clock in and clock out, and allegedly provide a negative memorable customer experience to everyone that steps in Store #532. Perhaps too many relatives of current employees have been hired which brings about bad service experiences? Strike 3 With all of these NEGATIVES, and a few more that I will not mention, I will no longer shop at Best Buy Framingham Store #532. I calculated what I have spent at this store from when it first opened and it is in the thousands of dollars. No more. I do not blame the alleged uneducated associates at the store, I blame Best Buy Senior Management and Regional Managers and the CEO for allowing the brand of Best Buy to be eroded by alleged sub par store hiring practices (management and Store reps.) and a lack of ongoing service/sales training for all employees, and lack of Customer Loyalty practices. Further your return policy is so vague and inconsistent from store to store that it erodes customer loyalty. Management that does not promote practices that build the brand through customer loyalty and dedicated, educated, service/sales associates are doomed to ruin their business and become a footnote in business history white papers. BYE BYE BEST BUY!

I was very pleased with our experience at Manny's. I found them through a recommendation on…read moresocial media when I needed a new washer. Kelly was a terrific - she offered relevant information as we narrowed down our options and she patiently answered our questions. She also knew enough not to hover around us as we looked over the machines in the showroom. Our washer was delivered that same week and the installation went smoothly and as scheduled!

The sales guy Ned was very knowledgeable maybe a little arrogant. But here's the thing. They don't…read moredo their own installation with their own equipment like they should. Like Belcher did. So I went with the Guys Ned recommended and this is what happened over a year. Screw you Manny's.

i purchase a lot of my plants and gardening materials from this Home Depot. They are significantly…read moreless expensive than most nurseries. They are well stocked during planting season.

Typical Home Depot. They had all the things I needed. They only have self checkout and the…read moreemployees are just standing there watching you do what used to be their job, which seems a bit weird and inefficient, especially when it's more than one person watching you. Parking is easy and it's convenient to combine a visit here with a Natick Mall run.

The service was excellent, I felt very comfortable testing out all the different types of…read moremattresses without feeling pressure from the salespeople. I purchased a hybrid twin 3 years ago and have been very happy with it, but now I need a full and was told that I still have 7 years left on the warranty and expect to get a good price for it.

I've only dealt with the online Casper mattress store . 1st mattress was great . Lasted over 4…read moreyears before I got a replacement. 2nd mattress lasted less then 6 months despite extreme sinking on the left side . I tried to get a new replacement but didn't qualify for a newer replacement. Quality & customer service has declined greatly .

My LG washer didn't drain anymore. Living in Newton, I called Home Pro Appliance on a Sunday, and…read morethe repair person came within an hour and a half exactly when expected. He quickly assessed that the drain pump was not functioning correctly. He gave me a honest quote, and he asked if I wanted to make the repair. After discussing with my wife, we agreed to get the washer repaired. He had the part with him and got to work to replace the part. In addition to making the repair well, he spent time to check that the washer worked after replacing the part and that it did not leak before closing the washer up. He then moved back the washer in place even though I am the one who moved the washer in the first place. He gave me a 1-year warranty on the repair as he used a genuine LG part. He was professional and courteous. I would definitely call Home Pro Appliance again for any appliance problem.

Did a great job fixing my LG oven, came same day, even had the part with him that needed to be…read morereplaced. Worked quickly, was professional and courteous of my space. Oven has been working like a charm since!

You expect all chain stores to treat you the same. Until, you get to Natick…read more My fiancee attempted to return an item (within the return policy time period) to this particular Brookstone and they treated him like he was coming in to rob them of gold. They refused to return the item and were completely unhelpful. As it turns out, we heard that they wouldn't ship an item to another Brookstone because they are sales-hoggers. They care more about their numbers than they do their customers. Brookstone is completely blind-eyed to this particular store's intentions. Well, folks, big numbers means a refusal to return items.

I bought a product from the store which failed within one day of use. Never mind this was the top…read moreof the line of the type of product that they sold, but things happen - so OK, headed back to the store to make a return, uncreased receipt in hand. I tried to work with the individual behind the register to just return the product, and put the money back on the card that I used to buy it. Well, I used one of the mobile payment apps, and they were unable to figure it out. Their systems are clearly antiquated - but good customer service could have easily worked around that. Nope. They made a scene, got corporate involved, and said that although they processed the refund, we may not get our money. Not quite sure what to make of that. So, I called our credit card company to dispute the charge. I'll send documentation that the store provided to prove I gave the product back. Another purchase I should have just made online. Sigh.

I called Mass Appliance Masters last Monday 02/09/26 about my washing machine at 2:30pm and they…read morecame to my house that day around 4:30. Diagnosed the issue ordered the part and they are back today 02/16/26 repairing my machine. Very responsive and reliable. This was after I was assigned a scam artist company by Electrolux. Buyer beware if you ever get assigned to APS Electronics.

Provided after-hours same day service! They work on Fisher Paykel dishwashers when many people…read moredon't, analyzed the problem quickly, and solved it. I will always call them in the future for any appliance problem.