Friendly environment with aloha! My preparer was Lovelyn who lived up to her name by being LOVELY She was very thorough, patient, gentle with me I'm sold, I'll be a customer for life! Great parking, ground level in Kalihi! read more

Great friendly knowledgeable make u feel like family speaks do you can understand the tax laws and what all deductions n earnings do when filing your taxes read more

Required to drop off tax documents before scheduling a appointment....NOT customer friendly.

PLEASE BEWARE I have filed my federal and State income taxes with Hanks Tax Services since 2020 with the exception of 2023. I went in today to have my 2024 taxes prepared by Sam. While Sam was entering/preparing my 2024 taxes he discovered a HUGE mistake on my 2022 taxes which were prepared by the Owner Hank himself! I submitted my rental income to Hank at the time of my tax preparation in 2023. Hank did not enter the amount I submitted for rental income. The amount was clearly on the worksheet he provided me at the time of service. This omission by Hank caused me to get a refund that was overpaid so now I OWE the IRS over $2400 with penalty. When this was brought to Hanks attention today June 18, 2025 at or around 11:30am he became defensive and did not offer an explanation for the error and omission but proceeded along with Sam to tell me that Sam corrected the error and will NOT CHARGE ME for the correction as is customary. I stated why would you charge me for an error Hank caused? Hank was with a customer so He stated we will have to wait until Hank was finished before we could discuss further. Sam then offered to reduced my $360 charge for 2024 taxes which he had already completed to $300. I stated I should not have to pay for 2024 taxes given I paid over $300 for 2022 taxes that were incorrectly filed by Hank and will cost me over $2400 due to his error. He asked Hank if he could file for free and he stated NO make an appointment with her to come back and discuss this personally with me. Why couldn't he ask me to wait until he was finish with his customer then speak with me. Why ask me to make an appointment and come back? This is SERIOUS! I OWE over $2400 to the IRS due to Hank and Hanks Tax services Negligence. read more

Taxes like any government entity is rather complex. So why I ever thought in 2018 that I could file my own taxes remains a mystery. However, I did and subsequently created an error that I could not resolve on my own. Lucky for me a fellow teacher referred me to Hank's Tax Service and that is when I first met Sam Erwin. Naturally, for the last 7 years I have filed my taxes with the very knowledgeable and competent, Sam Erwin. Not only have I benefited from Sam's abilities in the tax world, but so have some families that I was in contact with through my job as a teacher. A major problem was the IRS indicating that there was potential misuse of the flier's social security number and they now required an ID PIN. The initial tax preparer that these families went to just made matters more complicated versus actually resolving the issue. Subsequently, I introduced the families to Sam Erwin and their situation was resolved. Listening to Sam explain the complicated world of taxes is like listening to a college professor. I really should have written this review years ago. The only benefit of the delay is that I accumulated additional evidence of Sam Erwin's abilities as a tax preparer. Thank you Sam for all your assistance. read more

This was my first time filing for my small business and personal taxes. Sam went above and beyond and exceeded my expectations. Not only did he take the time to thoroughly go through my tax filings, he also had the patience and expertise for all of my questions. I highly recommend him and this business. Mahalo nui, Hanks Tax Service! read more

The whole experience Hank treated me well Fast compete service with a smile Great family business read more

Wow inflation has hit them too. They just as expensive as H&R Block now. Never thought I'd pay $300 to them and I have little paperwork cause I'm retired now. They lost me as a customer read more

I've been using them for years. Excellent service at Pearl city and Kapolei locations. Highly recommend!

Personal and very experienced service. Friendly and knowledgeable. Priced well, and they have impressed me every time in the past 5 years.

Hank is always awesome! Helps me with every question I have. Willing to always make time to answer questions I have for any reason! Tax return time is always easy with them. Him and the whole staff is always on it! read more

In all fairness, I am at a loss for words with this rating. In fact, I don't even know how to truly rate it for the most recent experience we have had and please take a moment to read and decide for yourself how you feel about the services I've experienced. Bittersweet, in my honest opinion... During tax season, we go out to Hank's Tax Service located in Kapolei to meet with a specific tax preparer, since we moved to Hawaii, we have always gone to Hank's Tax Service. Only one time that our tax preparer was overbooked and we could not meet with her, instead we met with someone else and a year later, our tax preparer found discrepancies and had to amend our taxes. She has given us many of the tax breaks we were entitled to as a military family that we just never really knew about (mind you I have been with my active duty military husband for 8 years now) I didn't know I was able to claim my husband's home of record as his spouse. I didn't know I didn't have to pay Hawaii state taxes, I didn't know that changing my home of record with my federal job will not impact my COLA, I didn't know a lot about taxes and that's why I don't do my own taxes. My husband and I pay good money and we learn a lot from tax preparer. Fast forward to today... Last January we filed our taxes early because my husband was deploying. Our taxes included our solar system install. As early as we met with our tax preparer in the year, it was already busy. She does service the majority of Hank's customers and the majority prefer to see her and only her. She is amazing at at her preparing taxes and she is passionate about it. February came and we had been the lucky ones to be selected for a state tax audit. Because my husband was deploying we rushed to get a Power of Attorney done for our tax person to get involved with the state. Several weeks later I received a collection notice and let her know, we had been told not to worry and it will be taken care of. I continued to receive state letter in the mail about having to pay some couple grand...I was confused because we were owed money for the solar system install. I spoke to our tax person and was told the same thing over again throughout months through the year. We have all our paperwork, not to worry, you don't owe anything and it will be taken care of even after expressing how crucially serious mine and my husband's job will react to any debts especially ones owing on taxes. Security clearances can be revoked and it is NOT A JOKE!! That worried me the whole time of receiving threats of wage garnishment for non-payment. I have reached out to the state myself and due to covid I got the runaround of trying to reach anyone who can help. At this point we are angry that we feel lead to believe everything will in fact be taken care of and we were so wrong. Finally I gave in to what my husband has been suggesting for the last month and that was to get Hank involved. The whole time I figured we went through Hank's Tax Service, trusted he was already involved after being told by our tax person that he would be. It is now December 30th and have been calling the different locations for all Hank's Tax Service and finally found Hank at the Waiakamilo location. He did ask why we didn't contact him and why it ended up this far deep into impacting our jobs and I told him that we didn't know we had to contact him directly because we have been told everything will be taken care of and thought that he had all those answers already. He stressed to me that it's the end of the year and if we are owed any tax credits we need to go in as soon as possible or it may be lost. So my boss gave me the rest of the day off to get this resolved, I get home to pick up hubby and all the needed documents and head back downtown. Perfect timing as Hank was just finishing up with a client. We explain all that we been through all year and to our surprise he knew nothing about it. We were now angry with ourselves for trusting the tax preparer was getting everything taken care of since February, took Hank only 3 hours to find more errors on our filed 2019 taxes. They were, however, understandable mistakes that was easily overlooked due to a flaw in the tax program they use. Numbers were placed in wrong fields also. Hank corrected everything and double checked all documents for accuracy and even called the state on our behalf to be sure it wasn't too late for us to receive any refunds owed to us and amended 2019 taxes to make right what was wrong. Hank was patient with us and we appreciated the time and attention afforded to us to resolve the stress we had been experiencing all year. With that said I give Hank 5 stars for putting out the fire in 3 hours what we have been trying to put out all year. Bittersweet 2 stars overall for the emotional rollercoaster and how our jobs were impacted. read more

Hank is amazing!! We came to him because we needed to have our tax forms corrected. Being in the military it was my first time filing with both of us having income. Hank is very informative and knowledgeable and has been doing taxes for many years. I would definitely recommend him to those who don't want to deal with the hassle and frustration that I experienced as when I sent in the appropriate paperwork required to the State of Hawaii they claimed it was incorrect even after I followed all the directions. Do definitely give Hank a try as we feel he is affordable and his price for services are reasonable. read more

they also have a office in Kapolei, I used autum for two years until I got a letter from the IRS telling me my taxes has not been filed for two years, I paid autum over $800 to do my taxes when I got the letter I contacted autum and she just kept lying with more lies and more lies. I went to the office on waikamilo and hank tried to cover her lies but finally admitted the taxes was not filed , he finally filed them but tried to charge me again. I really thought autum was a nice honest lady but let me tell you she is a pathological liar and cost me thousands of dollars in late tax payment fees . read more

Great service and pricing and they are always willing to explain everything. Mahalo nui loa.

We have been going to Hank for a number of years now and have always had very good and prompt services . Hank is a funny guy and his staff is courteous and friendly. We go to his Kalihi office and just wish he had another office East side closer to where we live. But you can't have everything. I highly recommend Hank's Tax Service! read more

Very friendly and fast service, but not a very good product. I have done my taxes on my own for over twenty years, but had an issue this year because I had worked a second job. I was hoping visiting a tax "professional" would have helped to reduce my liability. The opposite occurred as my tax liability didn't change and I had to pay for the service. Lesson learned. If you can do you own taxes on Turbo Tax/HR Block online software, just do it. Save yourself the money. read more

Hank really is the best! I've been coming here for the last three years, and I would never suggest going anywhere else expect here (unless you have a close friend or family member). He really is for the people. Always willing to help, and especially helpful for those who either started a business or looking to start a business. If he offered a class on how to handle your taxes for your business, I would sign up and take several classes from him. read more

RED FLAG, RED FLAG DANGER Went down about a couple of weeks ago to see if Hanks Tax Service could do my taxes, wife taxes, and son. The lady that was standing by the front was nice, kind, and helpful. I asked if they could do my son's taxes with in mind that my son wanted to know if he could deduct some expenses for taxes. She asked what kind of work and pay. I also told her that he got money from school in a form of stipend. She didn't know what was stipend and just for coincidence Hank was in the area so she asked Hank what that was. Hank explained to her it was income shown as a W-2. A small red flag came to mind. Hank explained to bring in all the W-2s and his Hank Tax Service will take a look at it. Again he said bring in the W-2 and his Hank Tax Service will take a look at it. Now 4-3-2023 brought in all the information to the Hanks Tax Service. Again met a nice, kind, and helpful lady at the front (different from the original). She was about to get me started on the process of doing my taxes when another gentleman came and looked at what the questionnaire they provided earlier and seen that the total income was not filled. He asked to filled it out and I asked him which W-2s or which other form I should get the income information from. The gentlemen with shorts (another small red flag for a business) said Hanks Tax Service Does Not Know which forms or which W-2s income should be used. BIG BIG RED FLAG. So asked him again just incase I didn't make my self clear. He said W-2s are not the only place income are shown so I asked him like where for my situation he did said he didn't know. BIG BIG RED FLAG. If the person thats doing your taxes does not know where to look for income or ask the right questions or at least add W-2s DO NOT HAVE THEM DO YOUR TAXES. Again Hank himself said to me earlier to bring in the W-2s and any other form and Hanks Tax Services was going to take a look at it. The gentleman in shorts said Hanks Tax Services does not do that. RED FLAG RED FLAG DANGER . I decided right then that I was not going to do my taxes at Hanks Tax Services. Just remember everyone you are the one paying. Service to paying customer is King on King Street read more

Honest, knowledgable staff, always willing to share their expertise & answer any questions you have. Thank you to Rowena & the ladies at Hanks Tax Svc in Pearl City for taking the stress & anxiety out of filing our taxes annually!! read more

My tax guy moved to Florida. He said he could do my taxes long distance, but that didn't appeal top me. After seeing Hank's ads for years, I went online and found that their locations are in very modest locations. Kalihi office is on Waiakamilo next to an auto body shop. I immediately felt at home with these guys. Hank was in the office, and his son Mark took care of me. Two day service, and very reasonably priced. And, a bigger refund than I anticipated. Local vibe, very friendly and welcoming. My best recommendation. Skip L. read more

Clean, friendly and great customer service. First time customer and was helped by Brandon, he was very knowledgeable also, pay attention to details. I definitely stick with these guys. read more

Hank is super friendly and understanding! We have been getting our taxes done for almost 3 years. Hank always makes it an easy process!

Hank and his staff are personable and knowledgeable. Been going here for years. Great local business.

Hanks Tax Service has helped me file my taxes for the past 3 years. The process is always fast and the office staff is friendly! I am confident that I am getting the most out of my return when I file with Hanks. If anyone asks me a question about taxes, Hanks is who I mention. read more

Biggest MAHALO goes out to Hank! He helped me with my sons' taxes when our tax lady wouldn't call or text me back. I so appreciate all that you did for us and will continue to recommend family and friends to your business! read more

Five stars for an outstanding and thorough service. Hank not only did awesome job on my taxes this year, but also went through the taxes from the previous three years and identified some mistakes that I did when I was preparing my own taxes resulting in $2,000 extra thousands that showed up at the time when I needed the most. hank thank you so much with all my heart. You have a customer for life. read more

Hanks Tax Service - Interesting piece. - Tax Services Near Me - Honolulu, Hawaii

I've been going to see these guys for three years now. It's a small service-oriented operation. Quick, helpful and super friendly. They KNOW their stuff. I trust them and will continue to patronize them. read more

A tax man is like a greats craftsman. My experience here was a positive as it could be. I requested Hank, as referred by a friend. Hank helped me understand my taxes and tax laws, for this year and to be even better prepared for next. I felt he really was looking out for me and handled my case with my best interest in mind. It was clear he knew his business and was professional. I can't see any reason I would ever go anywhere else. Thanks again Hank. read more

Hanks Tax Service is Awesome!! This is my third year and Hanks staff is great, nice friendly and very professional. I'm in and out the same day, amazing service. I was referred by an bankruptcy attorney -Honorable Greg Dunn, and Hanks Tax service is the best. I will recommend Hanks Tax services to all my friends and family. They know there business and someone you can trust. Thank you very much Hank and staff, see you folks next year...Aloha and Mahalo's!! read more

Not in the best of locations and easy to miss if you aren't paying attention or if the roads are busy, but I have to say, the people working there are very friendly and professional. I was very impressed with the help and information I received from Brandon Aquino. Very knowledgeable and gave me some valuable tax advise. I would highly recommend going here over the other national big chain tax companies. read more

The person I talked with on the phone was sooooooo rude I just wanted some info but decided to not do my tax there because of how rude of the tone the lady was! read more

This is my favorite place when it comes tax season. I was 3 years of taxes behind due to the dreadfulness of doing them. Hank is the best guy ever. Told me what i needed to do and charged me close to nothing for it. I will never go anywhere else for taxes, A1!! read more

Form 14157 PREPARER MISCONDUCT! Terrible experience. Rude elder guy at the front. Asked him to shred my paperwork because I don't feel comfortable with them filing my taxes & they "couldn't". Decided to keep my information out of spite just because I ended up filing with HR Block. Sketchy service with inexperienced staff. Never again. It's okay though the IRS is involved now. read more

Contrary to the 1 negative review, Hank's tax service is FULL of aloha. Last year I paid $300 more for my tax preparation at H & R block. I actually went and Hank did my taxes in less than an hour and was so much more cost effective. I am going to recommend his business to all my family and friends. His staff as well are so friendly that they make you feel like family. I'm so glad I came here. Hank made the tax process a lot less stressful. Mahalo Hank! read more

Excellent,friendly,accurate and thorough service! We have used several other companies over the years and Hank's outranks them all. Although you see only 2 reviews, if you look closley at the 6 other hidden reviews(they are all top rated). Will recomend them to friends,family and colleagues. Mahalo Hank for making our tax preparation so easy and stress free! read more

Do not shop here. I had Hanks do my 2012 and 2013 taxes last year. All was well until I went back to Hanks Tax today to have them do my 2014 taxes. The Hanks tax preparer this year tells me the Hanks tax preparer last year did my taxes wrong, for both years! The crazy thing is Hank himself oversaw the preparer last year. He even looked over all the documents before submitting them. Tonight Hank tells me, "Yeah we might have done your taxes wrong." Hello taxes are the only thing you do! read more

Hanks tax service is awesome! Lovelyn did our taxes and she was great!! They make you feel so comfortable. They help you through the whole process and answer any questions. They truly do make you feel that they are there to get you the max return possible for you. They go over and beyond to make sure you did not miss anything that could get you a bigger return. At hanks tax service, it's just a great atmosphere, great people, and great service! I highly recommend this place! I will never go back to H&R Block or any of those other tax establishments read more

I've lived in Hawaii for over 8 years and I manage to find Hank's Tax Service. Looking for a business that will treat you like family and will get your refund, Hank's tax service is the way to go. Dealing with other tax preparations, leave me with uncertainty and holes in my pockets because the "mainland" companies over price their rates. I been going to Hank's with his previous companies and I know that their staff is very knowledgeable compared to inexperience tax preparers. I highly believe that the commercial is not "hating" on the mainland tax companies that originate from the mainland do not treat locals with Aloha. read more

So we recently joined the military and I had a job in ma for the same tax year before I joined. Also my wife had a job in ct while living in ma and paying taxes for both. Moral of the story UA this guy will make it personal to figure out how to do your taxes the right way the best way possible. Absolutely professional and courteous service would recommend to anyone. Thank you Hank don't know what I would've done without you. read more