Shelli & Todd ROCK!! Todd helped us with a Certificate of…read moreInsurance for our event so quickly! Thank you!!

I've been with Shelli for a super long time, since my oldest was in elementary and now in her final…read moreyear of high school. From my life policy, car's to home insurance she's got you covered! From the first day I walked in she always made me feel at home, didn't feel rushed and always made sure I got the best policy possible. She's great at what she does! When I say I trust her I truly do. She's got that golden touch. If you ever need an agent she's the one to go to. Nelida...YOU ARE THE BEST Went in to discuss our policies for our kids and she made it so easy for us. She showed me all the different policies and what was best for us. Let me tell you Nelida she always is on top of thing's whenever an issue with our plan arises she's calls me right away and get's it taken care of. It's the point I know when the office calls us and im logging into my app or checking my email. I appreciate you both and thankyou for everything you have done for us and that's the honest truth.

Best save for my family vacation. I'm so moved how nice people can still be in today's chaotic…read moreworld. We were leaving the country and somehow we lost our international drivers permit. We had a 1 hour time to get it done before take off. The office staff were closing at 14:00 with a whole week of hard work. I called them and they were nice enough to help me get the application rolling and everything set up before I arrive. It was the best service ever. Nina welcomed and waited for me with smiles on her face. I feel so lucky and my family gets to enjoy the vacation we planned a year ahead.

On a hot sweltering day my car decides to act up. Being uninformed on car issues (I know how to…read moreturn on the engine and go! That's it) I decide to call AAA who tells me the wait is 1.5 hours (patience is not one of my virtues) The peanut gallery tells me to call a different roadside assistance company who will be able to get to me sooner and they do I'm then told I'd better not drive the car as i will ruin the rim of the tire Now then I cancelled my AAA order because another company came to my rescue. But now, I need a tow causing me lto start all over to get a tow. Are you following my story? I was lucky as the tow guy (Jonathan) who I cancelled helped me to get my order going again and he waited for me to get it ordered In less than 10 minutes he was over to save my day! Out of the sweltering heat into his air conditioned tow truck I waited as he loaded my vehicle to his truck bed. Heading to the tire place and all is good! Mahalo AAA and Jonathan for saving my day!!! AAA is batting 90 in my books. They are a good subscription to have

Been trying for a month to cancel this policy and the company will not follow through with the…read morepaperwork needed to do so. I am tired of the badgering and pressure to give up names and phone numbers every time they call and also tired of having to have a once a year Zoom meeting just to be told the policy is the same. Each time I talk to a new agent and I don't want that many people having access to my personal data. The agents say that they can not see it, but I don't believe that.

I had this Insurance for about 3 years, my husband hasn't been working and AIL includes a laid off…read morewaiver for 3 months....so basically we qualified for 3 months paid premiums. Which I think is so awesome....what isn't awesome, is the fact that they cut me and my husband off with no warning and no communication after the 3 months was up. When I tried to get help customer service was rude and treated me like crap. So 3 years of paying almost $300 a month down the drain, we are left with no Life Insurance and anxieties thinking about the well-being of my children. They make nice to get you to buy Insurance but forget about your existence once your a customer. Don't waste your monies on this company.

I'm a client and my rep is great BUT once they have your info your blood is in the shark tank and…read moreall reps all over the US call and try to sell you things. The one star fully based on today's call. I have told Alyssa who has called many time in the past my daughter has a rare and life threatening condition and we are in the hospital and I will call her back called AGAIN. She cold calls from a Kauai number Daniel a case manager who is "trained in product my rep is not" (yet she did even know my reps name). She asked about mail and I informed her I have not been home for a long time because my daughter had a transplant and we are in the hospital. She still attempted to get me to set up a meeting with Daniel even after I told her she is currently in the ICU. I mean what disrespect! I have contacted the union which lead us to this company to be added to the do not contact list and will advise other member to do the same. I worked in sales for many years and a relationship sales better than force any day!

Don't get policy from this agent Sean huh his office staff sucks don't communicate well, don't…read moreanswer phone calls and don't listen to customers request. It took a whole week to get a hold of them. I don't recommend this insurance. Go somewhere else trust me.

Down to earth, great explanations of house and auto insurance. A nice smart local guy.read more

Rude man. Was rude and used foul language. Zero professionalism and gives insurance to people who…read moredon't own the property. Please do not do business with this loser.

Very unprofessional and rude! Doesn't check the TMK to verify legal owner's name. Provided…read morehomeowner's insurance policy on OUR property to a stranger who fraudulently claimed he owned the property. When I demanded he cancel that fraudulent policy, I was told that it was none of my business! I reported Ono to State Farm Escalation Dept, Hawaii Dept of Insurance and BBB! BUYER BEWARE!,,

Worst service ever, switch your agent if you ever get this office. We purchased a new car couple of…read moremonths ago and called to add on a new car, the lady that was helping us Sandy, took over an hour to just add the car to our policy, and worst yet, she failed to add our discounts on making premium super high. Today I called to cancel our whole policy and Sandy won't let me cancel until I have my teenage daughter who is a student under my policy call and agree to cancel, even though I'M the policy holder, I pay for the policy, all the cars are under my name. It's ridiculous.

I have been a member for at least a year now and they have been wonderful and super helpful. I've…read moregotten into a collision with my car and have auto insurance through them. They made the whole traumatising experience super relaxed and not stressful. I want to point out Sandy especially for being thorough and kind on the phone. She makes everything clear and concise and has helped me with setting up renter's insurance. The premiums for both auto insurance and renter's insurance beat almost every other agency. Will continue to love State farm and Sandy!

My parents and I have been with Ricky at Allstate for well over a decade. He was really patient and…read morehelpful when we met him. This was important to us because English is not my parents' first language so we appreciated his assistance. Dealing with Ricky is not the issue, it's a few bad apples in the office, specifically the King St. location. When an unusual incident came up with my car, I spoke on the phone with someone at the Waipahu location who had advised me to visit the King St. location to have them assess the damage, which was fine. I drove over after work in peak rush hour traffic. However, the woman I spoke to at Waipahu had not told anyone at King St. about the visit/details of the incident, so King St. woman was not in the loop. Anyways, King St. woman made me feel like I wasted her time and that I was taking her away from gossip time in the office (also note: as soon as I walked in, I felt and saw the elevator eyes all around me). It was just a disappointing and uncomfortable situation to be in. Ricky, you let people like this represent your office? Oh, by the way, nothing was ever resolved with my car. I was basically turned away because there was nothing she could do. I paid out of pocket for the damage. So, now I've decided to switch agents cause I'm not paying you over $100 a month to treat me like an inconvenience. During the cancellation process, I was told I needed to fax over "documents". I had to ask about 4 times to figure out exactly which "documents" she needed. Of course, she started using a hostile tone and got snarky with me. It's okay, it just confirmed that I made the right decision to leave! DEUCES, SUCKAHS!

Terrible customer service. I needed assistance with our coverage and this guy doesn't care about us…read moreas his clients. He comes off as a cocky man who thinks he knows everything. When I needed assistance with our other insurance company my questions were answered without any hassles. With Ricky you feel like you're being interrogated. You're not made to feel like family. You're made to feel like you're up to no good even for a simple question. If you're trying to get help for your family, good luck trying to get any from this guy. His priority is not your family. As such, I'm planning to drop this company as soon as our coverage expires.

When I started, he was good, but last two years- worse customer service! Doesn't return phone calls…read moreor emails for days at the time and lies about not being at the office ( I called office after that couple times to check and they confirmed he's there) so unprofessional!

Jeremy did an AWESOME job at helping me find Insurance for my videography Business. This was a dire…read moreemergency that I needed handled so I could receive a Parks Permit on time for my event. He was very fast and efficient!