I've been with State Farm for years and just love their service…read more Once again, they have come through! I just received the most fabulous and timely service from Kaysea who just found me additional savings on my 6 months premiums for both of my cars. We're talking a whopping half price on one of them! Thanks so much for going the extra mile to bring amazing service to your customers...I'm so grateful!!!

Shelli & Todd ROCK!! Todd helped us with a Certificate of…read moreInsurance for our event so quickly! Thank you!!

no charge for towing where with Geico just from a mechanic in kona to waikoloa would be a hundred…read moredollar charge for the extra mileage. AAA is always courteous and gets it done fast.

We are 40 year members of AAA…read more It is October 1, 2026 and my truck was stalled on the H-1 freeway! We managed to drive to the US Post office at the airport. I called the AAA for a tow to the car repair shop. I was promised: 2:45pm O'Sung Towing LLC should arrive; I waited ... then received a text: 3:29pm O'Sung Towing LLC should arrive; I waited ... then received a text: 4:24pm O'Sung Towing LLC should arrive! I had been waiting for 3 hours! I had called AAA and was routed to an AI (I hate these things) generated texts ... do you want a STATUS? do you want to CANCEL request for a tow, or do you want an AGENT? I had waited for 3 hours! I called O'Sung Towing LLC and was told they provide 24 hour service; OMG, this is a AAA contractor and they represent AAA. We are 40 year members of AAA! This fact did not impress the AI or human Josh, or Lovye or Christine with AAA that I had been waiting for 3 hours and the fact that as a senior citizen, my request for a tow was disregarded as a insignificant. AAA wanted me to CANCEL my request for a tow and risk waiting 24 hours as their contractor O'Sung Towing LLC prides themselves to service AAA members, without regard to being members for 40 years! What is their purpose for existence! I should have called GEICO at the beginning! As a result, I am cancelling our 40 years membership with the nationwide known AAA. What a waste of time and effort and money to trust AAA. What a waste of time and money to trust O'Sung Towing LLC. AAA should not trust O'Sung Towing LLC and eliminate that company as AAA contractor. I trust GEICO.

Been trying for a month to cancel this policy and the company will not follow through with the…read morepaperwork needed to do so. I am tired of the badgering and pressure to give up names and phone numbers every time they call and also tired of having to have a once a year Zoom meeting just to be told the policy is the same. Each time I talk to a new agent and I don't want that many people having access to my personal data. The agents say that they can not see it, but I don't believe that.

I had this Insurance for about 3 years, my husband hasn't been working and AIL includes a laid off…read morewaiver for 3 months....so basically we qualified for 3 months paid premiums. Which I think is so awesome....what isn't awesome, is the fact that they cut me and my husband off with no warning and no communication after the 3 months was up. When I tried to get help customer service was rude and treated me like crap. So 3 years of paying almost $300 a month down the drain, we are left with no Life Insurance and anxieties thinking about the well-being of my children. They make nice to get you to buy Insurance but forget about your existence once your a customer. Don't waste your monies on this company.

I'm a client and my rep is great BUT once they have your info your blood is in the shark tank and…read moreall reps all over the US call and try to sell you things. The one star fully based on today's call. I have told Alyssa who has called many time in the past my daughter has a rare and life threatening condition and we are in the hospital and I will call her back called AGAIN. She cold calls from a Kauai number Daniel a case manager who is "trained in product my rep is not" (yet she did even know my reps name). She asked about mail and I informed her I have not been home for a long time because my daughter had a transplant and we are in the hospital. She still attempted to get me to set up a meeting with Daniel even after I told her she is currently in the ICU. I mean what disrespect! I have contacted the union which lead us to this company to be added to the do not contact list and will advise other member to do the same. I worked in sales for many years and a relationship sales better than force any day!

Sean was very helpful and responsive in getting my mom her home and auto insurance. He answered…read moreall of my questions in a timely manner. My mom said he was very friendly and patient with her. Thanks!

Don't get policy from this agent Sean huh his office staff sucks don't communicate well, don't…read moreanswer phone calls and don't listen to customers request. It took a whole week to get a hold of them. I don't recommend this insurance. Go somewhere else trust me.

Rude man. Was rude and used foul language. Zero professionalism and gives insurance to people who…read moredon't own the property. Please do not do business with this loser.

Very unprofessional and rude! Doesn't check the TMK to verify legal owner's name. Provided…read morehomeowner's insurance policy on OUR property to a stranger who fraudulently claimed he owned the property. When I demanded he cancel that fraudulent policy, I was told that it was none of my business! I reported Ono to State Farm Escalation Dept, Hawaii Dept of Insurance and BBB! BUYER BEWARE!,,

Worst service ever, switch your agent if you ever get this office. We purchased a new car couple of…read moremonths ago and called to add on a new car, the lady that was helping us Sandy, took over an hour to just add the car to our policy, and worst yet, she failed to add our discounts on making premium super high. Today I called to cancel our whole policy and Sandy won't let me cancel until I have my teenage daughter who is a student under my policy call and agree to cancel, even though I'M the policy holder, I pay for the policy, all the cars are under my name. It's ridiculous.

I have been a member for at least a year now and they have been wonderful and super helpful. I've…read moregotten into a collision with my car and have auto insurance through them. They made the whole traumatising experience super relaxed and not stressful. I want to point out Sandy especially for being thorough and kind on the phone. She makes everything clear and concise and has helped me with setting up renter's insurance. The premiums for both auto insurance and renter's insurance beat almost every other agency. Will continue to love State farm and Sandy!

My parents and I have been with Ricky at Allstate for well over a decade. He was really patient and…read morehelpful when we met him. This was important to us because English is not my parents' first language so we appreciated his assistance. Dealing with Ricky is not the issue, it's a few bad apples in the office, specifically the King St. location. When an unusual incident came up with my car, I spoke on the phone with someone at the Waipahu location who had advised me to visit the King St. location to have them assess the damage, which was fine. I drove over after work in peak rush hour traffic. However, the woman I spoke to at Waipahu had not told anyone at King St. about the visit/details of the incident, so King St. woman was not in the loop. Anyways, King St. woman made me feel like I wasted her time and that I was taking her away from gossip time in the office (also note: as soon as I walked in, I felt and saw the elevator eyes all around me). It was just a disappointing and uncomfortable situation to be in. Ricky, you let people like this represent your office? Oh, by the way, nothing was ever resolved with my car. I was basically turned away because there was nothing she could do. I paid out of pocket for the damage. So, now I've decided to switch agents cause I'm not paying you over $100 a month to treat me like an inconvenience. During the cancellation process, I was told I needed to fax over "documents". I had to ask about 4 times to figure out exactly which "documents" she needed. Of course, she started using a hostile tone and got snarky with me. It's okay, it just confirmed that I made the right decision to leave! DEUCES, SUCKAHS!

Terrible customer service. I needed assistance with our coverage and this guy doesn't care about us…read moreas his clients. He comes off as a cocky man who thinks he knows everything. When I needed assistance with our other insurance company my questions were answered without any hassles. With Ricky you feel like you're being interrogated. You're not made to feel like family. You're made to feel like you're up to no good even for a simple question. If you're trying to get help for your family, good luck trying to get any from this guy. His priority is not your family. As such, I'm planning to drop this company as soon as our coverage expires.

My parents needed a mobile notary by COB and Mihail went above and beyond to meet their timeframe,…read moreprovide the highest standards of care and service. Easy to work with and knowledgeable. Highly recommend.

Mobile Notary Public in Hawaii did not offer the specific service I needed at that time (Live Scan…read morefingerprinting). He did not do anything beyond having the price preset on the message. He did not recommend where I could receive the service elsewhere, nothing. It seemed like this guy is just chasing a buck... Customer service still counts. I strongly recommend contacting O'hana Notary instead of this company. They provide excellent customer service even when they did not offer the service I needed or you maybe inquiring out at the moment. Ohana Notary is knowledgeable about who specialize in what service in their field, on the island, that you are looking for and they will advise you on how to get what you need even if it is not with their company. That is integrity and excellence in customer service.