Best save for my family vacation. I'm so moved how nice people can still be in today's chaotic…read moreworld. We were leaving the country and somehow we lost our international drivers permit. We had a 1 hour time to get it done before take off. The office staff were closing at 14:00 with a whole week of hard work. I called them and they were nice enough to help me get the application rolling and everything set up before I arrive. It was the best service ever. Nina welcomed and waited for me with smiles on her face. I feel so lucky and my family gets to enjoy the vacation we planned a year ahead.

The cancellation lady was nice and good at her job. (~11am 06/29/26)…read more However, their overall customer service is so awful I had to leave and go with someone more expensive. I tried updating my insurance policy but never got a response back. I waited 2 weeks and sent 4 messages including to their corporate office which told me the Hawaii branch manager would contact me in 48 hours- a week ago. However, this is not an isolated incident. I never received my proof of insurance (and of course their app wasn't working, it's usually under "maintenance"). In August 2025, at this point I had already dealt with issues of them not being able to find my account because I had a membership for roadside assistance in a different state a long time ago. This was of course a someone's fault who "no longer works here". After, I had to find the solution by calling a branch in a different state, they disassociated my old account. Then the Hawaii branch was able to locate my account. Normally, a simple request of "Proof of Insurance", would not be an issue. But behold, in the Hawaii branch it is! I was told they would mail it to me- they didn't. I contacted their support via email as at this point I have no paper trail proving their negligence. Of course, the manager would be in contact with me in 48 hours... can you guess what didn't happen? So I message their general support again, no response. I message the sales guy, no response. At this point you start to ask, does this branch actually have employees, or are they that awful at regular customer support and lack competent management? Eventually, after several calling attempts (clearly they don't want to leave a paper trail of their lack of work.). They finally send me my proof of insurance. Since then, I tried to avoid contacting them as it wasn't worth the headache of trying to get people to do their job. However, I unfortunately needed to update my auto insurance to reflect changes of my car, leading to my statement in the first paragraph. I am grateful I didn't need to make a claim. Imagine, you get in an accident or your property has damage, then your insurance company (that you pay thousands a year to) decides they don't feel like working. Stolen vehicle? You gotta hunt down the branch manager while the cops look for your car. To be fair, I can't speak for every department. People have positive reviews for vacations, roadside assistance, and others. But, the only successful communication I had was with their cancellation department. My suggestion is to promote her to branch manager. At least she knows how basic customer service works, plus she actually responded back and provided a solution to prevent auto renewal. I can't tell you if anyone else knows how to do that since I never heard back from them (specifically management). Also, they spammed me with life insurance scam letters like 4-5 a week. That could be at a corporate level issue but nonetheless. I went with USAA because I went to their customer support and heard back within 30 seconds- might be 30 days+ with this AAA branch.

Been trying for a month to cancel this policy and the company will not follow through with the…read morepaperwork needed to do so. I am tired of the badgering and pressure to give up names and phone numbers every time they call and also tired of having to have a once a year Zoom meeting just to be told the policy is the same. Each time I talk to a new agent and I don't want that many people having access to my personal data. The agents say that they can not see it, but I don't believe that.

I had this Insurance for about 3 years, my husband hasn't been working and AIL includes a laid off…read morewaiver for 3 months....so basically we qualified for 3 months paid premiums. Which I think is so awesome....what isn't awesome, is the fact that they cut me and my husband off with no warning and no communication after the 3 months was up. When I tried to get help customer service was rude and treated me like crap. So 3 years of paying almost $300 a month down the drain, we are left with no Life Insurance and anxieties thinking about the well-being of my children. They make nice to get you to buy Insurance but forget about your existence once your a customer. Don't waste your monies on this company.

I'm a client and my rep is great BUT once they have your info your blood is in the shark tank and…read moreall reps all over the US call and try to sell you things. The one star fully based on today's call. I have told Alyssa who has called many time in the past my daughter has a rare and life threatening condition and we are in the hospital and I will call her back called AGAIN. She cold calls from a Kauai number Daniel a case manager who is "trained in product my rep is not" (yet she did even know my reps name). She asked about mail and I informed her I have not been home for a long time because my daughter had a transplant and we are in the hospital. She still attempted to get me to set up a meeting with Daniel even after I told her she is currently in the ICU. I mean what disrespect! I have contacted the union which lead us to this company to be added to the do not contact list and will advise other member to do the same. I worked in sales for many years and a relationship sales better than force any day!

Sean was very helpful and responsive in getting my mom her home and auto insurance. He answered…read moreall of my questions in a timely manner. My mom said he was very friendly and patient with her. Thanks!

Don't get policy from this agent Sean huh his office staff sucks don't communicate well, don't…read moreanswer phone calls and don't listen to customers request. It took a whole week to get a hold of them. I don't recommend this insurance. Go somewhere else trust me.

Rude man. Was rude and used foul language. Zero professionalism and gives insurance to people who…read moredon't own the property. Please do not do business with this loser.

Very unprofessional and rude! Doesn't check the TMK to verify legal owner's name. Provided…read morehomeowner's insurance policy on OUR property to a stranger who fraudulently claimed he owned the property. When I demanded he cancel that fraudulent policy, I was told that it was none of my business! I reported Ono to State Farm Escalation Dept, Hawaii Dept of Insurance and BBB! BUYER BEWARE!,,

Worst service ever, switch your agent if you ever get this office. We purchased a new car couple of…read moremonths ago and called to add on a new car, the lady that was helping us Sandy, took over an hour to just add the car to our policy, and worst yet, she failed to add our discounts on making premium super high. Today I called to cancel our whole policy and Sandy won't let me cancel until I have my teenage daughter who is a student under my policy call and agree to cancel, even though I'M the policy holder, I pay for the policy, all the cars are under my name. It's ridiculous.

I have been a member for at least a year now and they have been wonderful and super helpful. I've…read moregotten into a collision with my car and have auto insurance through them. They made the whole traumatising experience super relaxed and not stressful. I want to point out Sandy especially for being thorough and kind on the phone. She makes everything clear and concise and has helped me with setting up renter's insurance. The premiums for both auto insurance and renter's insurance beat almost every other agency. Will continue to love State farm and Sandy!

My parents and I have been with Ricky at Allstate for well over a decade. He was really patient and…read morehelpful when we met him. This was important to us because English is not my parents' first language so we appreciated his assistance. Dealing with Ricky is not the issue, it's a few bad apples in the office, specifically the King St. location. When an unusual incident came up with my car, I spoke on the phone with someone at the Waipahu location who had advised me to visit the King St. location to have them assess the damage, which was fine. I drove over after work in peak rush hour traffic. However, the woman I spoke to at Waipahu had not told anyone at King St. about the visit/details of the incident, so King St. woman was not in the loop. Anyways, King St. woman made me feel like I wasted her time and that I was taking her away from gossip time in the office (also note: as soon as I walked in, I felt and saw the elevator eyes all around me). It was just a disappointing and uncomfortable situation to be in. Ricky, you let people like this represent your office? Oh, by the way, nothing was ever resolved with my car. I was basically turned away because there was nothing she could do. I paid out of pocket for the damage. So, now I've decided to switch agents cause I'm not paying you over $100 a month to treat me like an inconvenience. During the cancellation process, I was told I needed to fax over "documents". I had to ask about 4 times to figure out exactly which "documents" she needed. Of course, she started using a hostile tone and got snarky with me. It's okay, it just confirmed that I made the right decision to leave! DEUCES, SUCKAHS!

Terrible customer service. I needed assistance with our coverage and this guy doesn't care about us…read moreas his clients. He comes off as a cocky man who thinks he knows everything. When I needed assistance with our other insurance company my questions were answered without any hassles. With Ricky you feel like you're being interrogated. You're not made to feel like family. You're made to feel like you're up to no good even for a simple question. If you're trying to get help for your family, good luck trying to get any from this guy. His priority is not your family. As such, I'm planning to drop this company as soon as our coverage expires.