everyone is great at Hanks auto service. I've been coming here for 2 years and they always make time for you

Towing service is unfairly price, unkind, they will not treat you well and publicly try to shame you for trying to leave any negative review and make things up about the situation. Hopefully you won't find yourself in a situation where you are forced to be towed by them read more

Amazing service and quality. Honest owner & employees, so friendly and will fit you in to suit your schedule.

I wish I could give 0 stars. It is now starting hour 2 of waiting for this company to tow my car and I have yet to see my tow truck. The dispatcher at AAA tried calling both the garage and the driver and no answer from either!!!!! There are two calls over an hour old waiting for this company. Poor customer service and will not recommend them to anyone. read more

What good service! Such down to earth good hearted people that work here! My trunk didn't close and I just took it in and they looked at it and just helped me out on the spot. So thankful! Highly recommend this place! read more

Hank's Auto Service is the best small business I have been to in the city of Bethlehem. I have been here now three times for various problems with my car, and they are always able to help me quickly and are trying to make the experience as positive as possible for me. I have never felt compelled to write a Yelp review before, but these guys deserve it! read more

Extortion! The worst company I have ever had to deal with, extremely disrespectful and rude. The workers who tried to tow my car lied to me about the prices. I have a residential parking pass for a college campus and had parked my car in a residential parking spot to run into a store for 3 minutes. When I came back out, they were trying to tow my car and I told them that I would move it immediately and that it was a misunderstanding as I did not know that this residential spot was for apartments and not for college students. They said that nobody had called in to report my car parked in the wrong space (as I had been in the store for 3 minutes), and that they drive around at night to find cars that need to be towed, They charged me $220 for not even towing my car. I had asked what would happen if I did not pay them $220 right then, and they said they would tow my car and I would have to pay over $400 to receive it back. The next day I called the garage that had towed my car, and they put me on speaker phone, kept talking over me, and were mocking/laughing at me in the background. They said that if I had not paid the $220 right away, I would've been charged $270, not the $400 that the worker had lied to me about. They also lied to me again and said that somebody had called my car in, when the night of the incident, the worker had told me that no one reported my car. They drive around looking to screw people over and take advantage of people by lying about prices and policy. They treated me like a joke when I tried to talk to them. They never gave me a chance to speak and never answered any of my questions directly. Extremely rude, unprofessional, and humiliating. read more

As a customer- I will give Hank's Auto Service + 1 5 Smiley faces are better than 5 stars *SHOUT OUT TO ALL WHO LOVE GREAT & FAIR AUTO REPAIR SHOPS!* Went to [HANK'S AUTO SERVICE (AUTO REPAIR)] today in BETHLEHEM, PA and was stunned by the GREAT service both I and my TRUCK received! First off, let me start by saying that when its the OWNER of the shop the greets you at the door and puts your vehicle on the lift, YOU KNOW YOU MUST HAVE GONE TO THE RIGHT PLACE! Next Mr.. Hank himself , was the one who did the work to my vehicle ( of course all great people need helpers & which he had 2 there working on other vehicles) and even did necessary repairs that WERE NOT quoted in the price that was given to me by his grandson GABRIELLE. In my opinion and experience , if someone is providing you with a service , they usually only do what's quoted or asked of them ( and then always tell you that you need something else or that it's going to cost more than originally stated) and nothing more without a hefty fee. BUT NOT TODAY FOLKS! TODAY, I WAS BLESSED WITH AN HONEST, HARD-WORKING MAN WHO ONLY WANTED TO ENSURE MY SAFETY ON THE ROAD! BY -THE WAY HERE'S SOMETHING YOU DON'T SEE EVERY DAY - THE WHOLE TIME MY TRUCK WAS GETTING SERVICED WE WERE LISTENING TO SOME MUSIC ON MY LAPTOP ( WHICH WAS HANKS IDEA). If any of you folks haven't heard "I LOVED HER FIRST" By "HEARTLAND" take a second and listen to it. You just might like it ! Once my truck was up on the lift my interaction with Hank did not end there. He called me over to show me where the problem was. He spoke to me (not at me) in a way that was easy to understand & he took the time to explain how it was not only my pan gasket that was causing the gear oil leak, but also that the actual cover plate itself had a tiny crack in it. So he busied himself with smoothing down the cover and then repairing it back to "good as new" so to speak. With the plate off, inside cleaned out, new gasket in, repaired cover and new fluids added and everything all tightened down, he was just about to call the mission a success but, I had a couple questions for him. While the truck was still in the air I wanted to see if he could tell me what I'd been hearing when I shifted gears from drive to reverse. Before I could describe what I heard and felt he said, "does it make a clanking noise?" That's precisely what I'd been hearing so I told him that my Fiancee thought it could be the u-joint. Hank showed me where the universal joint was (he started turning something under the truck to tell if it needed replaced) but assured me as he was also showing me that it was good -to-go. With it not being the u-joint that was making that noise , he said it's in the rear-end. I guess it's pretty common in those style trucks but, he told me not to worry about it because it's not to the point of going all the way out. It just started that clanking a couple months ago and according to him, it takes quit a long time for a rear-end to go out. There's the point that I hoped to get out to all of you- Hank's Auto Service is not out to take any hard earned dollars from those who come to him for help. Hank will fix what needs fixing, then fix anything that could be a dangerous situation for you , and will also inspect that vehicle to ensure your on-going safety on the road. NOW THAT'S A MECHANIC! But more than that, that's a DECENT HUMAN BEING and that's the way we were intended to be! So if you're ever in the area and could use some auto repairs, head down to HANK'S AUTO SERVICE 226 EAST MECHANIC STREET BETHLEHEM, PA 18015 PHONE# (610) 866-2022 I PROMISE YOU WILL NOT BE DISAPPOINTED IN ANY WAY! To me, great service and great people are ALWAYS worth a little longer drive time down the freeway . Well folks I hope all of you get to have an experience like I did today at this shop and if and when you do, you should spread the word and pay-it-forward. Great service & Great people deserve to be bragged on- they've earned it read more

I was so lucky to find Hanks Auto Repair, when my car broke down in Bethlehem after a 2 hour ride from NJ! Upon careful inspection of my car up on the lift, Hank told me I was very lucky. Of the three large bolts that hold the hub assembly together, there was only 1 bolt left ... and it had been sheared and broken. Had I driven further, there would have been loss of control of the steering capability. Not only did Hank make fixing my car a priority, but upon seeing my distress, he proceeded to by me 2 empanadas and an ice tea for lunch. Also, he sent one of his workers (Gabriel his grandson) on a 1 1/2 hr trip to the only dealership around who had the parts in stock! I was expecting a sizable bill. Not so- some people just do the right thing. Gracias Señor Hank. read more

I wish I can give Hank's a million stars!!!! This shop and the guys that work here are truly angels here on earth disguised as mechanics. I was busy searching for a new mechanics since I felt the one I had at the time was robbing me. I stumble upon Hank's and it was the best stumble of my life. I pulled up early in the morning and you can tell by all the cars coming and going that it must be a good shop. Hank greeted me and as soon as he did, I felt at ease and comfortable. He asked me to tell him what was wrong. He was honest and said he was swamped if I could come back in the afternoon. I came back in the afternoon and even though he was working on something else he came and put my car right up on the rack. He saw I was possibly worried about a price and he immediately said don't worry I'm just going to look and see what's going on won't charge you for that. I was so happy. He put the car up and showed me what was happening and what he was going to do. While I waited, Hank would come over often and just talks about life in general. He was so warm and friendly to everybody that stopped by. There was a point where he came up with a bag and said here you go. In the bag was an empanada and a snapple. He said you look hungry eat something. I was so amazed, does this really happen at a mechanics shop I thought. I saw the guys doing all kinds of extra work and I'm thinking oh my gosh this is going to be crazy expensive. When Hank told me the pricey jaw dropped. He didn't charge me for any of the extra work they did, just what he initially told me he was going to fix. I couldn't believe it. I'm so happy I found this shop, and if you're looking for honest, hardworking men then this shop is or you. They know their stuff and they're not tying to nickle and dime you. By far the best mechanic shop not only in the Lehigh Valley, but the best shop on the planet. Stop by and I promise you will not be disappointed. read more