Took my mothers car in for a State Inspection. they found several issues and said the tires need to be replaced as well as it needed a new battery. I last used them in 2025 and they were Five Star back then...not anymore, Had them replace the tires and they failed to properly reprogram the TPMS system. Additionally they lost one of the hub caps to the car. Took the car back and their response was "take it to a Cadillac dealer, they know how to reprogram it"! Unbelievable! As far as the missing hub cap, they said they didn't have it. Got paid their money and could care less about customer service. Will never use them again or recommend them to anybody. read more

I have to see that this place is awesome. This service is beyond five star Brought my car in to get the tires replaced and a wheel alignment done and not only did the job but they broke down what was wrong so we understood. They actually care about their job Everybody I've met in there has been courteous and friendly They have earned my business time and time again read more

Great service as always. The guys at the shop are always professional and take care of my vehicles at a fair price...

Work done was exactly what was required. Prior to starting job I was told what was being done and how much it would cost. Job completed as promised. read more

destroyed went into location not knowing tint on windshield won't pass inspection from florida now told mechanic not once 3 times.instead of him saying it won't pass inspection he should have never touched truck.he we t on knowing it wont lass ripped tint on windshield grant you there was 3/4 inch all the way around sticker but wanted place sticker very close to tint after he distroyed it jack williams shit happens corp office a joke doing nothing and regional personal said fff it to addresss issue.so now this is being posted on every every jack willt sight and mavis being they are one cause they careless of customers proper twice before this read more

If I could give 10 stars I would. I had 4 new tires (and 2 posts) replaced at a neighboring shop. That shop somehow damaged my wheel speed sensor and they refused to assist in getting the issue diagnosed (they told me to drive the car around and the lights will eventually go off). The district manager from that other shop finally got involved and sent me to Jack Williams for them to handle the issue, and they did. Chris (the manager at Jack Williams) was super nice, attentive and made sure I was taken care of quickly. John (the mechanic) diagnosed my car and found the issue with no problem (the original auto center who damaged my car couldn't pull up any codes on their diagnostic tool). Once he had the correct part, my car was in and out in just a few hours. Unfortunately I was thrown in the laps of Jack Williams due to another auto center damaging my car. It was not their issue to fix but they gladly accepted me as a customer and made things right. I am glad to have found John and Chris as they were knowledgeable and helpful, and were able to get the job done that another center refused to take responsibility for. I highly recommend this place. They will be my go to going forward. Thanks Chris and John! (And Shane, the general manager, for putting me in good hands) read more

In short, best service I've ever had anywhere for my anything-wheel problems! I got a flat on a Friday afternoon. Saturday morning I stopped in and described my problem to a gentleman named John along with his coworker Mario and their boss Chris. All of whom were more than kind to me and understood what needed to be done. I received a discount from them as well, a more than generous accommodation for a new customer. When all was said and done, we had great conversations and I drove away Monday afternoon with a brand new tire. Excellent customer service and a wonderful business ethic all around. Anyone local who has a problem with their wheels, tires, etc. needs to seek this establishment for excellent deals, and even better customer service and swift action! Anyone who asks me where to go for any problems with wheels, I will never recommend anyone but them. Thanks again to all of those who helped me! read more

I agree with Emily G. The people at this location of Jack Williams did not treat me like woman=$$$$ and instead I think I received very fair pricing and good service here. I didn't have an appointment, just decided to bring it by; and I didn't have a long wait. The people working there seems professional and courteous. Waiting area is clean and open, although it does smells like rubber (there were new tires displayed). Coffee pot in the corner, clean decent size bathroom, magazines readily available, and a TV tuned to CNN made the wait not too bad. They fixed a problem I had (wires shorted/crossed somewhere) but as I was about to leave, I discovered that now my wipers didn't work. Pointed it out to them and they were able to fix it fairly quickly. And I was not charged for it. Definitely recommend. read more

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I have a great experience with Jack Williams. They are very customer focused, knowledgeable and offer a great value.

Chris1 and Chris 2 were great! I had an emergency with my passenger side rear tire, pulled in, taken care and replaced in less than 45 minutes. Highly recommend! read more

I have never had a bad experience with Jack Williams in 30+ years of doing business with them. Craig has always treated me well and many time went over the top with service for me. Today, lost my ride to pick up my car and Craig offered me the shuttle service. Saved me the walk. Several times they have given me coupons for the repairs or service and saved me money. My hat is OFF to the jack Williams Team. Thank you. read more

decent auto shop. Went in for wear on the outside edge of the front passenger tire - expected to need a new tire (and possibly its mate) along with an alignment. As a woman, I often feel that mechanics see dollar signs when i walk in the door. This didn't seem to be the case at jack williams. They told me my other 3 tires were in good enough condition that i only needed to replace the one. Their tires are priced "Out the Door" which includes free mounting, free rubber valve stems, free tire disposal, free lifetime nitrogen and free lifetime tire balancing and rotations. Not bad, though the tires are typically $25 more than other shops (not including any additional charges you may incur elsewhere) I ended up getting a new tire, rotation/balance, alignment, oil change, and air filter for $200. Check their website for coupons, got $5 off oil change and $10 off alignment - also got a $10 rebate service coupon for my next oil change. The reason for 3 stars was the wait time. My appointment was at noon, and I didn't leave until close to 2:20! Seemed like a long time to wait for an oil change and new tire...perhaps it was due to lunch hour? not sure, but personally I'd rather be treated well than rushed out the door. read more

over charge my mother 80 years old . the workers are rude do not trust them they will rip you off like they got my mother !

I purchased 2 new tires, an alignment, and an oil change. It has been 5 hours and I still don't have my car. What the hell are they doing? How are they still in business? read more

Last weekend, an hour into our vacation, we had a tire blowout on our boat trailer on route 78. Before I get to my review about Jack Williams tire and auto, let me say that the Pennsylvania State police sent a car out to give us protection from tractor trailers flying by us while my husband was changing the tire. We are very grateful to Pennsylvania State police for that. Two other tire stores did not have our tires. We made our way to Jack Williams tire on Stefko Boulevard and the customer service rep Pat was beyond helpful. Even though the warehouse was already closed, Pat was able to accommodate us, get two new tires sent over to the store, put the tires on and get us under way quickly. Fantastic experience from start to finish. read more

BEWARE OF THIS BUSINESS: They like to take advantage of and belittle women who come in alone. My car had no heat, they flushed the heater core and I now have heat, however, when I picked up my car the brake lights were on and continued to stay on all night. Needless to say, the battery died. I went into the shop and asked about it and was told it was a "dealer" issue; that there was a "Service Order" for the issue but "SURPRISE", they couldn't find it right then. I went to the dealer and was told there was NEVER any service order for that issue. They believe someone at Jack Williams either kicked the brake light switch or messed with it. Next day Jack Williams calls me and says "Come pick up the Service Order - we printed it out for you". I go in and ask to speak to the mechanic who worked on my car. Out comes a man who said the exact same things the guy at the counter said (obviously he was coached) and when I asked him if the battery died when he was working on my car, he says "No, I didn't work on your car"!!!! Another lie by J.W. I ended up taking the "Service Order" with me to the dealer and they said it was pertaining to the brake light on the dash, NOT the actual brake lights (again, J.W.) thought they could pull one over on me!!!! Also while in J.W.'s they were trying to pull something over on a little old lady who had brought her car in for inspection. They told her they couldn't pass it b/c the engine light was on and they told her "Just drive it 100 miles and it will go out". WHAT?????????? She asked "What happens if I get pulled over by the police and the guy says: "Well, then you'll get a ticket". So essentially they just left her out to hang!!!!!! UNBELIEVABLE!!!! WILL NEVER GO THERE AGAIN!!!!!!!!!!!!!! read more

I would not recommended taking your car here for inspection. I made an appt. for the Easton location for an inspection and snow tire change over online and scheduled the shuttle. Upon arriving at my appt. time and asking about the shuttle I was greeted with a confused look, so as not to ruffle feathers I said I would wait. Well.... 4 HOURS LATER I was told they wouldn't pass me for inspection (that I got done 2 months ago in NY) because the direction of my headlights was incorrect and that it would cost $30 to change it. I didn't have a choice so I had them do it for a grand total of freaking $173.98!!!!!! When I voiced my dissatisfaction due to my wait time and headlight debacle I was scolded for not having an appt. Well for all I knew I did, and showed them the email that was sent to me to confirm. Apparently they are supposed to call to confirm the appt which I didn't know. So why wasn't this brought to my attention when I came in? Bottom line is, this is a scam with very unprofessional service. I will NEVER GO HERE AGAIN!!!! read more

after purchasing 4 new tires at the rt 611 stroudsburg center, they informed me that i should expect additional labor costs above the routine alignment costs due to frozen tie rods... I decided to go to my volkswagon dealership to complete the alignment and my tie rods were not frozen...saving aprox $200....Jack Williams Tire is a cheat. read more