I spent 3 hrs there for the initial exam & tests. I got to the blood draw by Angelique, (I think that was her name--she didn't introduce herself). She was unable to draw any blood from my L arm, so went to my R arm. Still no luck, & tried moving the needle around, which hurt & also caused blood to come leaking out on my arm. She wanted to try again, which I refused. She said"Oh, you must have thin veins". I have had many blood draws in my life & have never had any problems. I was asked to come back the next day, as I couldn't proceed with getting into the research trial without the lab work. I came back this AM, & the same phlebotomist came in. I let her know that my arm was somewhat tender after the unsuccessful attempts to draw blood yesterday. She was unable to find a vein to draw blood, poking around my arm. I told her & the coordinator that I was not willing to endure this & would quit the study. "Angelique" then mumbled "oh Lord, Jesus Christ", as I was leaving the room. How unprofessional! They were calling in another nurse (?) to do the draw, at which time I told them I was through & let them know the comment that the phlebotomist made.
The MD that is doing the study was very professional & friendly--they need to get an experienced phlebotomist that knows about customer service! read more