My husband bought me a full day spa for Christmas. Phone and made an appointment a week in advance. The girl on the phone said ok, but I needed to call back to give my gift card number. Which I did, the girl who answered this time said I don't know why should would ask that, she shouldn't ask you that., but she took it anyway. then the day before they call to confirm appointment. Again I confirm for 10 am. Upon my arrival a 10 am, the person was not there to do my massage, so I waited 1/2 hour. I was good natured about it, as I was in for a day of pampering. I received my massage, was okay not great but I figured it was only 1/2 so that's why it wasn't complete. Facial was great, next is lunch. I go downstairs lunch is not here. So again a wait. The staff were very apologetic, I was like no worries its okay. Lunch came, it was good, a salad from Longos, glass of water and a tea. Then once finished time for my pedicure. It was good even with the delays I'm still ok with everything still in good spirits. I booked a massage for my husband at 1:30, they ask me to see if he could do 2:00. I phone and its okay. I'm thinking okay we should finish together, but oh no my day is still not done. The lady doing my feet, says the girl that came to do my nails (I need biogel refill for my nails which I told them at time of booking), is doing someone else's nails first so I have to wait. So I wait some more another 1/2 to 3/4 of an hour. Finally the girl is ready to do my nails, only to find out she doesn't have the right fittings for the machine there. I'm like I'm done waiting forget it I will come back another day to do my nails. No worries it will take only 5 min to get the proper ones, while there coming for Steeles and Hurontario so its another 15 min waiting. I'm done with waiting, my husband finished he massage and I can tell before even talking to him his massage wasn't good In an hour she never did his lower back, would not massage pass finger tips of his thighs. If you aren't comfortable doing a man's massage then tell the customer out front it was money wasted. Finally its 4pm my nails are done, an hour after my husband's massage finished. It was suppose to be a relaxing day, turned out to be a day of waiting. The girls were apologetic but it didn't work too many things went wrong. They gave me 15% off, but really didn't make a difference the day was ruined. I would not go back. They said the error was made by the new receptionist but that would have been ok for the late start but they should have been able to get everything else worked out by the lunch hour. Very disappointed, and my husband was upset because this was my Christmas gift. read more