Took a ton of trips and still not as good as other providers. But really not worth it to deal with mis-billing and non-responsiveness months later. They don't seem to have an email address and they don't correct billing issues when communicated other ways. It's 2025--this is unacceptable. read more

Nice people , they do good work and are attentive .. but that smell!! The whole place smells of toluene or ethyl acetate .. I get light headed after just a couple minutes . It cannot be healthy to have that level of fumes everywhere around . All the stars off are for this likely safety hazard. Do not go in if you have sensitivity to fumes. The HVAC system in this building needs help .. this lack of proper ventilation is likely hazardous to your health. No places should smell like this , and I spent years as a chemist . If I were an employee id call OSHA asap ... read more

Got to my appointment. Now mind you, this is a place that is for prosthetics and braces. I have a paralyzed right foot. So instead of helping me when I got there,they made me stand there while this new guy finished typing what looked to me as skyping his coworker, who also looked new. She was sitting right next to him doing nothing but reading her screen. Now, I could be wrong about the skyping but they were awfully quiet while he was typing, she was reading, smirked then looked up at me. I was already watching for her reaction. Ridiculous. Then of course I asked them if they were skyping and he looked like he was surprised. Awful lot of verbal communication after I asked though. Whatever. Bottom line, whether or not im right, one of them should have been helping me and mot making me stand there with a brace on my foot.​​ once I was helped by Sam who fitted me for a new brace, excellent. Only office staff needs to take a professionalism class for people wearing braces and prosthetics. read more

Very efficient and caring. I feel that they care about the physical feeling of the patient and their well being. Looking forward to future visits with them read more

They were decent enough fitting my husband for a BK prosthesis (heck, for $18K, they should be...), but a year later he died. They *continue* to call and email me encouraging him to come in for a new fitting. Vampires - never for a moment think that you are anything but a billing code, even after you die. Even after they assure you they will update their records. For your family's sake, please consider alternatives. read more

I went to hanger years back. First time the man working with me was very incompetent. Actually, called corporate office to complain. He actually tried to sell me a shrinker his mother made. You should have seen it. what a joke. The foam covering he put on the new leg had a big hole in it. It really was a joke what I had to go through to get a new leg made. (When I did get new leg back (never wore) I brought it to the company I used before Hanger and had them replace the knee and put on skin covering.) Decided not to ever go back to Hanger. Some time later received a call from Hanger that he was replaced with new staff. Went back to order a new sach foot. Kathy one of the new staff members, worked with me. She told me at that time they didn't sell sach feet anymore, but she had one in stock at another facility. When I went back for the sach foot, it looked nothing like the one I had on my prosthetic leg. They had to shave the top down to make it look like my foot. Cost me 400.00. I went back to my old company again and asked them if they sell sach feet. George told me they did and ordered me a new one just like the old one I had on my leg. When a company doesn't care about a patient and will lie to sell a part just to get rid of it, the company needs to replace that employee. Kathy its been a while and just found out Hanger bought out the company I was going to. Because of you and what you did to me, I just cant go back to hanger. That foot u sold me, I gave to George to donate... This was years ago this happened, But I remember how you lied to me just to get rid of a part u had hanging around. The fact you took the loss of my leg/foot as a joke made me even sicker. read more

Scott went above and beyond to find a neck brace for me. He called multiple locations and even brought the brace to my home so I could have pain relief faster. Hangar was also the only clinic that could get me in fast for an urgent situation. read more

I made an appointment in March to have foot impressions made at Hanger in Woburn, MA, which I had made here before. They scheduled it for April which was okay with me. Then 2 days before my appointment they called and changed it for a month later into May. then 4 days before my appointment they called to confirm that I was going to keep the appointment. I said I planned to be there. Today I went to Hanger at the appointed time. Double checked with the receptionist my medical insurance info and prescription, which they had from March. When the technician brought me into the room she informed me that they no longer would bill any health insurance for foot impressions but I could pay out of pocket $175 per foot. She also said that when I made the appointment they were still billing health insurance companies but had just changed it. When I said "no" that couldn't work for me she did kindly tell me where else I could go and made a copy of my prescription to take with me. They wasted my time and should have called me to let me know the recent change in billing policy. This also delays my getting a long delayed medical device. If you can use some other company. read more

I am new to the world of prosthetics. The transition at times has been very challenging for me. However, the staff at Hanger Clinic is very supportive. They are knowledgeable, friendly and professional. read more

I was fitted today for a back brace and I must say I was treated so kindly and the staff there is so efficient. Everything was explained to me in detail and I left with a feeling of positivity and none the worse for wear. I highly recommend Hanger Clinic and I want to say thanks to all of the people associated with this establishment. read more