Ridiculous customer service, if you can even call it service. They're willing to take your money, but getting product out of them is like pulling teeth. They told us the brace would be ready in 10 days it is now three weeks and they say we cannot pick it up and till next week since the fitting guy is out of the office. They refuse to let me pick up the brace I already paid for. They also stated that they gave us a call last Friday and left a message, but conveniently enough there is no message on our phone. I would suggest finding an alternative, but if you use them do so at your own risk. They definitely have a pattern of poor service. M-Power Prosthetics appears to be a better option, but I do not have personal experience with them. Best of luck! read more