Called several podiatrist offices and they were booked out two to three weeks. Looked at the…read morereviews for West End Foot and Ankle and gave them a call. They were able to get us in the next day due to a cancellation. The receptionist and doctor were very friendly. The doctor was very thorough and spent a lot of time explaining her findings. I would highly recommend!

Exceptional expertise! My surgery went splendidly and I'm so glad to have my foot issues resolved.read more

Cindy was helpful...She found the right shoes to fit my feet with my new orthotic...plus offered…read moreideas on dress shoe options for those special occasions...You guys are the BEST!

I have used these guys a few times over the last few years and they always do exceptionally great…read morework. I love that they are local, I love that they are honest and transparent with the timing on their goods, and I really love the fact that every time they give me a date, my stuff will be ready. It's always faster than what they project. They are affordable and just great people to deal with.

My husband and i both had foot problems for about a year, to the point we could barely walk after…read morethe day was done. My husband is a career firefighter so he is on his feet a lot walking on concrete and such. His heel pain was so severe that he didn't even want to go outside and play football with our son anymore! I was diagnosed with perinatal tendinitis because of walking on the outside of my foot so much! I was in extreme nerve pain all the time! A friend from Church told us about the Good Feet store and how much it had helped him and his wife with their feet and back problems! My husband and I made an appointment at the short pump Good Feet store with Tamara. From the first moment we walked in Tamara was incredibly helpful. She is very knowledgeable and walked us through the product, taking imprint of our feet and also showing us the inserts. We both ended up walking out with the system they offer. My husband instantly felt relief from his heel pain and after about 1.5 months of using the inserts, my Tendinitis/nerve pain has 100% gone away. I also do not have lower back issues like i used to! I had been visiting a chiropractor at at least twice a month! I never understood how our feet and the way we walk affects so much of our body and can cause back and knee issues!. You can buy "Good shoes, "but they are only a Band-Aid and don't fix the actual issue! We cannot recommend the Good Feet store enough and how it has changed our lives! Take the time to make an appointment at the short pump location with Tamara! You won't regret it! Yes, a system is $1500, which felt huge in the moment, but it is an investment in your future. We both got our lives back and we couldn't be more grateful!

Came in hoobbling like an old looking for help with knee and back pain. I was met at the by Anita…read more She explained things and literally walked me through the exam procecc. She was awesome treated me like family, Hopefully everything will feel even better in the weeks to come.

Always so pleasant great care in assisting with any medical device. The fact that they take…read moremedicaid is definitely a plus. I would recommend this office

I took my son in and we saw Greg. He was very thorough with the exam and helped us think through…read moreour best options for orthotics. He took his time with us, was warm and friendly and more helpful than any previous specialists we've seen.

Terrible place. Therapists seem like they didn't finish school. Left the place with my leg in even…read moremore pain. Feel so bad for the people running the place because they truly don't know how to run a place. However, techs are great. Therapists ? BELOW average.

I attended this location for about 4 months for back and leg pain. I give the therapists 4.5…read morestars, but the billing practices 0 stars. Neither of my therapists work here any longer, so I won't bore you with a review of them, but I thought they were great and I greatly improved while seeing them. Just know that they schedule patients to overlap, so you will likely be left alone to stretch or do exercises while they attend to someone else. Exercises will be shown to you by an assistant most of the time. This didn't bother me, but I know some people would rather have one on one care the whole time. I was assured that I had 16 visits left that were covered by insurance (I thought I only had 15, but I foolishly believed my PT and didn't verify it with my insurance company). Once those 16 visits were completed my PT put in a request for several more visits and told me that my doctor and insurance had approved them. I even called the front desk before the 17th appointment to confirm it was covered, otherwise, I wasn't going to continue coming. Once again, I was assured that my insurance had not denied them. I went to the 17th and 18th appointments and then got a bill in the mail - because they weren't covered. I called my insurance company and they said that no one at Pivot had ever submitted a request for more visits, so they were automatically denied. Fine, I paid the $84 bill and cancelled all my future appointments. Much to my surprise I then for another bill for $207. I called Pivot and they said that the 16th-18th appointments hadn't been covered and I was being billed what they had submitted to the insurance company, not the $85 self-pay rate that I was supposed to be billed. I have spent hours on the phone with insurance and Pivot trying to get this straightened out (it still isn't). Thankfully I can pay this, but not everyone is that fortunate. It is extremely unethical to tell your patients their services are covered when they are in fact, not. Yes, I should have called my insurance company to verify everything I was being told, but I'm not used to receiving false information from my medical practitioners.

I took someone to an appointment with Paul Valentine. While I was sitting in the waiting area I…read moreoverheard the receptionists chatting and using inappropriate language. I first heard one of them say "Jesus Christ" then "damn it" (I'm not uptight and don't mind bad language, I use offensive language on a daily basis when I'm not at work) then one of the receptionists said "fuck" which I think is inappropriate for an office setting. The waiting area is very large with a fish tank and a play area for children. Hopefully the receptionists watch what they say when kids are there.

After over 50 years of experience with orthotics due to polio, I have seen all types. From the…read morechains to mom and pops to university operations, you won't find a better team than this one. They are advocates for their clients with insurance and manufactures. Paul and Shawn Valentine call manufactures to get the latest. In my case they even flew, at their own expense, to test a new type brace with me. One of their competitors recommended them to me 18 years ago because he said "they go the extra mile".

We love Dr. Cherine. Her staff are all friendly and helpful. Her schedule fits for anyone with day…read moreand early evening availability. She has kept my lower back pain at bay for over 2 years! Total health care.

This place is a scam on par with one of those time-share seminars…read more This is not a doctor's office that accepts patients in a standard fashion. When I called on a Tuesday to make a new patient appointment, I was told that the "doctor" only sees new patients on Mondays and Wednesdays. It was too late for me to get time off at work the next day so I asked for a different day so I didn't have to wait a whole week to get my very painful back adjusted. The receptionist just repeated the policy. I asked if it was due to there being no other appointments available. "No", she said. "It's our policy". I said okay because my back was in bad pain and I didn't have much of a choice. I then told the receptionist that I was referred by my health insurance company and wanted to double check that they took my insurance. I was told yes. That answer agreed with my insurance company, all of the doctor profile websites and even their own website. When I showed up a week later, I was greeted by someone calling himself "the Partner" of the doctor but he was actually just the salesman. I was taken into the exam room where he started describing all of the "state-of-the-art" diagnostic equipment that was going to tell us both exactly what was wrong with me. Along the way he kept mentioning how the chiropractor (who is his wife by the way) has won all of these awards, is an avid runner, "participated" in an Iron Man contest... bla bla bla. There were "Best Of" awards and plaques from local magazines all over the place. (Which can be bought with advertising. I know, I'm a small business owner.) He even mentioned TWICE that he also owned a digital marketing company. His sales pitch started to sound expensive. So I made it clear again that I was referred by my insurance company and that was the treatment I wanted. I could tell he heard me but didn't want to dwell on that. So the state-of the-art diagnostic exam continued. He touched by back with a few gizmos, had me stand on two scales simultaneously with one foot on each and then did some X rays. I asked, "why more X rays? I just gave you a disk with very recent X rays". He told me he'll look at that later, but their imaging equipment is somehow better. The images that I supplied were done by a professional medical imagining department in a hospital. So he continued to talk real fast about how awesome the program is so I reminded him again that I thought I was there for an adjustment. Only then did he tell me that there would be no adjustment. I was very upset and had to press him to answer why. When he did answer he told me that it was state law that a doctor can't perform treatment on a new patient during the first visit. I never heard this before and I've had treatment at a new-patient visit many times. I asked another doctor about this and she laughed. Another lie. So on my way out to make ANOTHER appointment I was billed $67 for the "diagnostics". I didn't say anything because I just wanted to make my appointment. I was told to come back at 6PM next Monday. That seemed a little late so I asked for something during the day. I was AGAIN told "only Mondays and Wednesday at 6PM". So now two weeks after beginning to try to get relief from an "award-winning tri-athlete chiropractor", I show up at my appointment. And to my disgust, it was a %^#$ing seminar! The salesman went through the same sales pitch again but this time in front of the whole group of new patients that he talked into coming back for a "follow up appointment". Except this time he had a Power Point presentation. Luckily he's a fast-talker and his rehearsed routine only took 30 minutes. Oh, and he showed us a YouTube video of him "healing" some poor 14 yr. old third world kid named Carlos that was supposedly dropped on his head when he was two and has been in a wheelchair since. He gave him a quick neck adjustment and massaged his back a little and Carlos walked out. It's called Chiropractic Without Borders Mission Trip. Look for yourself at how silly it is. Then he blamed 5G communications on poor health and claimed "countries are realizing this and shutting their 5G service down but not the US". I looked that one up and that was a lie too. So now it's 6:30 and the presentation is over, each person was split up into separate offices and offered "investment packages". He even wrote upside down like an insurance salesman, time-share salesman or a used car salesman. Talking real fast he started throwing around some pretty large figures and payment plans. So now it's 7PM and It was only then that he finally admitted to me that they won't perform the treatment that my health insurance provides through them. My only option was their expensive treatment and a $49 foam block for neck exercises. I suppose a doctor can choose to accept or deny any insurance provider they care to. But they advertise that do accept insurance but are only willing to sell you an investment. Don't waste your time like I did.