I have been a patient of Va Urology and Dr Seabury for years now..They always take care of me, esp when I have chronic kidney stones that require surgical removal. No matter day or night, they have come through for me every time...I love Dr Seabury's laid-back manner, but he is the best at treating difficult cases. read more

The reception area is chaos. Many employees are just standing and chatting, no one is interested in helping. When they do finally help, they act like they are doing you a favor. A doctors office is no place for DEI read more

I was given a referral for PT on paper but no one takes paper so I've been trying to contact someone so they could send it in for 10 days. Spoke to 7 different at call center today. They sent a messege to supervisor to call me today and still no call back. I will never leave my health in their hands ever again. read more

Had a procedure for OAB. Beyond painful. Had raging UTI afterwards and was sick for several days. Plus that doctor works part time so good luck getting timely follow up. A friend of a friend had a similar experience at Va Uro. She went to another medical practice (Dr. A @ VPFW) that provided a pain free procedure. Decided to also go to Dr. A @ VPFW and had a painless experience and no UTI. read more

Dr. Szbota is super. The AI appointment and scheduling/email system is an obstacle to getting treatment. This review is an escalation regarding a systemic barrier to medical care. The automated AI scheduling and email system is currently malfunctioning, creating an obstacle that actively prevents patient access to necessary treatment.Because the digital interface cannot process complex scheduling needs, this is a safety concern due to delayed medical care. This system represents an accessibility violation for patients who require direct communication. read more

Overall do not recommend. While the office does not make you wait long to get an appointment and when you're in office to see a doctor, my procedure experience with them felt very rushed. I had a kidney stone removed, only to wake up and be told that the stone was already passed. Why didn't they do imagining to check before putting me under? I had a painful ureter stent for five days for no reason. I never saw the same doctor twice. I can't wait to be done with this place. Paid money for a surgery I didn't need. read more

Virginia Urology mishandled my relative's prostate cancer case so egregiously. Constant appointment delays, horrible medical advice from their on-call staff, including a nurse not recommending the ER when his platelets hit dangerously low levels, and an overall lack of urgency meant that the case went from serious but manageable to stage IV and fatal from late May to August. He passed away from a cancer he was supposed to "die with and not from" and it is infuriating to look back at the timeline and realize that absolutely nobody from this practice was advocating for him. He suffered unnecessarily in the care of Virginia Urology. I utterly discourage others from seeking care, especially for prostate cancer, with this institution. read more

Very good service. Helpful people very good staff very helpful staff gets to you on time

I'd gave it 5 stars but wanted to do 4.75 given the longer than normal wait for the procedure, but given the hurricane in NC and saline scarcity I understand that, but a few days before my 12/5 date I was called to reschedule for 12/30 due to my Dr. unavailability. I had to choice to use another Doctor for the procedure but I opted to stick with Dr. Seabury and wait till he was available. So...can't dock them for that. Staff was efficient, kind, and professional. Recommend going to sleep for any hee hee up the hoo hoo. All my stones are out and that was the goal...for now. Thanks VU Staff and Dr. Seabury. read more

Virginia Urology - 100's of stones post Cystolitholapaxy procedure. - Urologists Near Me - Richmond, Virginia

I had an appointment on a Tuesday morning at 8:00. I arrive on time, of course, because if I don't I get charged regardless. I was called almost immediately to the back, go through the process of weight and peeing in a cup and then was shown to my room. I sat in the room until 8:35, then got up to ask a staff member how much longer it would be before the doctor would come in only to learn that he was not even there yet. I guess the staff was assuming I would just sit there for however long it took for him to arrive and not tell me a thing. Totally unprofessional in how that was handled. The reception staff were great and helpful; the nursing staff in the back, not at all. I did have some concerns for the doctor but I guess they wont get addressed since I wont be going back there. This was Dr. Glazier at the Prince George Office. read more

Great care, but it can take days to get a callback when you have a problem that doesn't require a 911 call.

I am 3 weeks post op. Dr. Glacier and his staff are great. Excellent doctor and staff. Thank you all. read more

From the front door to the Dr. this practice is top notch. Employees are friendly. Dr. Nelson is very thorough and takes as much time as is needed during your visit. You will not be disappointed! read more

I've been going to Va.Urology about 10 years now my Dr.Lou is a good Dr.he take the time to explain everything to me that concerns my health,and the staff is great I recommend anyone to Va.Urology. read more

I woke at 8am call this service and after over an hour waiting thee" most low esteem operator answered. I said hello explained I was on hold for an hour in the event it was a tech issue they may not know about, told her I was calling from a referral from an ER to have my husband's Cat removed. The receptionist tone was wild, loud and rushed. But the kicker here is as I began to speak' she hung up. I'm on hold again writing this review, but looking at the 3 star review rate, ill take my husband health elsewhere. ​your staff will be your downfall read more

Professional, knowledgeable, good listeners, friendly, makes a patient feel at ease and that reason for appt is acknowledged. Every single provider is friendly, kind, a great listener, thoughtful. read more

Keep appointments on time, my appointment was 3:10 I arrived @2:50 blood and urine taken put me in a room and forgot about me!!! Finally at 4:30 I decided to request another appointment I requested a call from office manager read more

These folks have it together !! For years we have used them and Dr Murphy and all excellent.

Dr Kahn and her nurse and entire staff excellent! I appreciate the thoroughness of her care. Top doctor!

Billed me over a year later for a visit. At this point, I've called in three times to get more information and each time, completely ignored. I would never do business with this business again. The last time I called, she said she'd connect me to a supervisor, and then hung up with no callback. The bill that this company sends has a number for billing questions: that number puts you into a queue to hawk some life protector necklace. read more

Whatever happened to HIPPA? The Forest Ave location didn't adhere to HIPPA twice at the same appointment with a staff member. She decided to asks questions in front of another patient. I tried to tell her the first time but, she didn't catch my hint. She proceeded to ask another medical question until I asked her, " Do I need to answer your question in font of a man? Unprofessional!! Needless to say, I waited until the patient couldn't hear me & I answered. We were walking down the hall during this conversation. read more

I've been a patient since 2014 or so with low testosterone I've got an excellent service from Virginia urology and Dr Sliwinski on my low t issues. My active surveillance pointed out my high PSA numbers, and led to spending at a good amount of time planning which procedure to use to correct the issue. After meeting with the radiation side and the surgery side I opted to use the surgery and remove my prostate. Dr. Robert's surgery went extremely smoothly and recovery has been at the high end of the outcomes expected. I'm thrilled to be cancer-free at 76 and back on active surveillance with a PSA number that starts with .014 after 14 months. read more

Forced to use portal since no one answers the main line. No one responded after 7 days. Sent another email using the portal as the main line operators simply hang up the phone. Then I text the main line repeatedly until someone responds and asks what I need an appointment. I explain and then they tell me a scheduler will contact me!!! I cant come into the office to make an appointment? I can make another appointment when I leave the office why cant I make one in person? THe docs are great in my experience. They used to have great service but not any more read more

This practice is loaded with great urologists. They are very knowledgeable and efficient.

If you need help with your genitalia, beware. They don't listen closely nor ask you enough questions. So they just want to get in and get you out. They decide on how much they will give you. They are not interested in you, but they just want your money. I suggest looking elsewhere. This is a large company and money hungry. Do yourself and shop around. I got screwed over 2 times. Now I have to live with what they have done. I will never go back to them. read more

the whole initial contact process is a shit show (and not just the obnoxiously annoying AI assistant, the actual human was far worse and got my name and birthday wrong and gave me a phone number that belongs to another patient. unbelievable! read more

Everything about Virginia Urology is excellent. I have been treated by Dr Lee and Dr Gowda and they were both wonderful. Dr Booth ( anesthesiologist) was very caring & explained induction of anesthesia well. Lacey that started my IV got it first time and I loved that they use lidocaine first . All the nurses were sweet and caring. Highly recommend! read more

I had a good first visit, with lots of solid information, and a path forward. Going back in three weeks for a follow up.

My husband saw Dr. Monaghan 2 weeks ago. The visit was great Dr.Manahan was very kind and easy to work with. He prescribed a medication he felt may be rejected and if so, call back and he would prescribe something else. That's where it all fell apart. When my husband did call back after a long hold, he was told it's his responsibility to call insurance and find out what they'll cover. Eliza his nurse or someone in billing said they don't have the time to deal with every insurance. She was very unprofessional in the manner she responded. Whatever happened to common courtesy and help in finding the right prescription for the patient? That's what he pays the practice to do since he is not a doctor and they would be more informed as to what would work. We lost trust in this physician having our best interest at heart. read more

I have been waiting over 5 days for a response from anyone there regarding a urine culture taken 08/14/2024 by Laura Liwen, physician's assistant. Lab Corp sent me an email with a link to the results on 08/16/2024. I contact them every day. Every day they indicate someone will respond. Still waiting. read more

Great people from answering the phone, Checking in, to seeing the Dr. Would highly recommend. read more

Relatively short wait to get an appointment. Check in was fast. My wait room time was less than 5 minutes. I liked Dr Brown.

I was very pleased with my experience with Virginia Urology. The whole process from the receptionist to the intake nurse to my surgical nurse to my postop nurse. I simply cannot say enough good things about how well they treated me. I did not throw up upon waking up from the procedure either. That is a very rare occurrence for me. read more

Great service and attention to patients! I've always been impressed with their efficiency and friendly attitudes!

After I did the lap work nurse told me to wait outside in the waiting area more than one hour? I was waiting so I asked the register so they forget me or what she say. No, you don't have anything else you have only lab work. I didn't see the doctor and they say no doctor appointment after they contact me like two or three times. read more

The most incompetent office staff. I was in the office and gave them a required urine test for my upcoming surgery two weeks ago. Apparently they did not run the required test. When they called for my upcoming surgery, they did not tell me why I would need another urine test or what it was for and said I would need to drive an hour to their office for a urine test and that I could not go to any of their other offices near my home. They scheduled the urine test for a time I was out of town. I called and cancelled the appointment and the person over the phone verified it had been cancelled even though they did not cancel it because I received several harrassing phone calls from numerous staff for a urine test I had already given them and they dropped the ball and did not run the test. Im in severe pain and can't drive and have nobody to drive me. They refuse to allow me to do the urine test at one of their other locations. I spoke with one lady who said she would check with the doctor to see what could be done. Apparently she did not check nor was my account ever notated because I received another phone call from a third person who was rather hateful on the phone. I have seen two doctors in this practice at a different location during this time for the severe pain and both have conflicting ideas of what is wrong. Now I am trying to find another urology practice to perform the surgery because I don't trust an office that can't communicate. I've called and cannot get through to anyone unless I pretend I am a doctor calling and I have sent several messages through the portal which have all gone unanswered. This incompetency started with the doctor on call when I was in the hospital whom notated my chart that they had seen me and everything was good, when in fact they had not seen me and I ended up having to have emergency surgery because everything WAS NOT GOOD. read more

Tried to make an appointment today for hematuria. The first appointment available was in May, tried to explain the urgency and was dismissed. The receptionist was unusually rude and kept talking over me and would not listen, finally she hung up on me. Clearly not the place to go if something is wrong. read more

First of all, there are not enough stars to really adjudge my experience. I have had my first visit at VU in Hanover (Dr. Rento), the greeting and staff in the office was amazing. Then the nursing staff was incredible. I then knew that VU was an incredible operation to handle my issue. Then, next, the surgical unit at Stoney Point (4 visits) since 2/23. So, no difference in the super service here. Visits to Broad/Mill office; again very satisfied with staff and nursing. And now, undergoing BCG procedure at Reynolds Crossing and Hanover. Now, my doctor, Dr. Richard Rento, is an amazing individual and have been extremely pleased with our visits. Conclusion, if you are having a problem with VU, as the patient you are the problem. In no way can I not be pleased with Virginia Urology!! read more

Dr. Glazier is a good listener and a kind doctor. His nurses are great, too. The facility is very attractive. The receptionists are efficient. The waiting area is comfortable. read more

It sounds cliche and of course they are a for profit business, but their behaviors are blatant. All they care about is money. I was sent for unnecessary tests so they could rack up a bill. $1800 for a CT scan is insane on top of testing I didn't even need! Once you're done with the appt, the doctors never call with any results without me having to bother them by phone for answers. Find another practice. I am. read more