I have held off for a while making this review. I do believe that the people who work here are very…read morenice people, but I still feel the need to share our experience.
We hired Great Expectations to paint our interior of our house in November 2021. At first, the experience was good. Lief was the person who came out to give estimates and check out what we needed done. He is very nice, friendly, & seemed knowledgable. We broke the project up into two portions, the main floor & bedrooms/bathrooms, and then the basement. I will note that they were accommodating to a schedule change we had to do last minute, due to an unexpected hospital visit (thank you for that).
The basement was done first. Rob was the lead painter on the job. They claimed him to be the "most experienced interior painter" that they had. He had help from 2 other (questionably sketchy) workers on most days, though some days he was alone. Some days the workers would say they would be there at X time, and would just not show up.
Everything in the basement was to be painted EXCEPT our wooden windowsills, and two rooms (which we had stored our furniture and our belongings in. The rest of the basement was virtually empty other than a couch which they covered and our king bed).
Well, Rob did not properly close off the two rooms where our belongings were held. There was overspray on EVERYTHING. My bed, my comforter, suitcases, my clothes & blankets, furniture. They said they would compensate us for whatever we had receipts for... I've owned my things for years and don't have receipts for everything and only was able to be compensated for roughly a $100 comforter. When we complained about the overspray Lief said that Rob would clean it, but he didn't. I watched him "clean" the front of the rooms near the openings but the overspray went clear to the back of the room too. It's been 2 years and I am still finding and cleaning overspray. Just laziness and complete disregard for others things.
5 minutes of prep time to really seal off those rooms could have saved all of my belongings from being dusted with white paint. (I wish that was the last of the overspray saga, but they dusted our washer and dryer upstairs as well.)
Then there was a "miscommunication" between Lief and Rob, and they painted over our beautiful wooden windowsills with white. I balled like a baby ya'll. Like really, really cried. We always checked every night the progress - and were able to somehow get the paint off of the windowsills with warm water and hours and hours of scrubbing. There is still white that we just can't get off. (They said they would fix them but obviously never did).
One day, one of the painting assistant decided to just bring his girlfriend to work. I turned the corner to a complete stranger standing in my hallway looking around my house (at areas they weren't even painting in, mind you). That was enough for me to hide all our medications. Just really not a comforting feeling to be left out of the loop on who is in your house. All It would've taken was to ask, instead I was left feeling sketched out.
Overall, the house does look nice - but the experience to get us to this point was truly not something I would recommend. When you are paying "Professionals" you expect a certain level of professionalism & care, and I just don't feel like we got that.
I'm not making this review to shame anyone, just hope it's helpful for the business owner & future customers alike.
