Sales team is incredibly slow to respond. I have had a long standing account with 21 day terms. My sales rep did not send me a timely invoice about 2 years ago, and after Covid they demanded all payment prior to shipping. That's not how this industry works. It looks like they are likely having cash flow problems in addition to their lack of sales acumen as well as poor accounting practices. The product is usually good, but I have had some shipments where 2-5% of the items are bad. Prepaying gives no ability for recourse should their be product issues. I offered to do a deposit on top of my Terms, but that was not good enough for them. There are a lot of seafood companies out there, don't waste your time with these clowns. read more