The staff at Galen Medical are absolutely phenomenal, they are always courteous, compassionate and…read moreultimately care. I am always greeted with smiles and welcomed immediately. I have never had to wait hours in the office like I have experienced with old physicians. My doctor is K. Gooden. She is a mother, a doctor that is genuine, straight forward and goes above and beyond her call of duty. That's a rare find, nowadays. Historically, the doctors I have encountered have been abrupt, short and recommend unnecessary tests or what not. Dr. Gooden does not do this. Ever. Her Assistant Shanna, is also amazing. Goes above and beyond and I am thrilled to be a patient of theirs. I would recommend this facility to anyone looking for a Primary Care Doctor or a Pediatrician. Pros: Clean rooms, no wait, goes above and beyond. Cons: (can't think of any) they do not offer coffee?! A++++

Billing and scheduling are terrible. They won't tell me if I have a bill due until it is past due…read more I even call them up to ask about the bill and they act annoyed and tell me it is process through insurance. Then I get texts and emails a month later saying it is past due. Scheduling people are rude and they do a terrible job. If they don't like you they will pretend the only available date is a month and a half out and that there is nothing else available because they aren't required to do their due diligence.

Dr. Beeler is very attentive to my needs as her patient. She is always pleasant. She allows me…read moreample time to discuss my situation. I am very pleased with her. She is easy to talk to.

Hamilton Family Medicine has been my PCP for over 3 years now. About six months ago, my motor…read moreskills started deteriorating and I lost my ability to work or use a computer without assistance. During this time, HFM has managed most of my FMLA and disability paperwork. My condition worsened and it got harder to walk. I ended up injuring myself and went to my most recent appointment on crutches. For reasons I will never understand, HFM decided to drop the case at this point and stopped returning my phone calls. Without notifying me, they faxed the paperwork my employer completely blank, with a note saying that they couldn't find a medical reason for my disability, and that my employer would have to make do with whatever they had on file already. I found out about this 3 days after the deadline has passed. Fortunately, my caseworker is being patient with me, and she automatically extended the deadline for another seven days. But until I find a real doctor, I'll have no income, no treatment, and no information about my long-term outlook. It's getting harder and harder to do simple tasks, and I don't really know what comes next.

Never a long wait to see Dr.Lawrence. Staff is friendly and professional. Dr. Lawrence always takes…read moretime to answer my questions and concerns. I feel like he is truly concerned about me and my health

Dr Lawrence and his whole staff are top notch. The wait is never long, he is an excellent physician…read moreand the entire staff is friendly. I have been a patient of his for 2 years now and feel as if he is truly interested in my health care.

I've been in healthcare for 20 years and they do the minimum. Very sub par. I had respiratory…read moreissues some years ago and wouldn't do a pulmonologist consult but sent me home with oxygen. Make it make sense. My mom is a retired nurse of 30 years from New York and Texas and pretty much said she said she hopes she never gets sick because of the quality of care has gone down in the nurses and doctors. The facility is very clean and well kept. They just pass and I am not trusting because I had a high risk of a pulmonary embolism which lab work tested postive and the doctor missed it. Then rushed me to Erlanger main for imaging so I could get discharged.

Billing Scammers!…read more This place seemed all good when I went to the ER for a super bad infection which had me almost totally dead in my ear. All I needed were antibiotics and I would normally go to the VA, but since the VA couldn't get me in force 6 weeks they said to just go to the ER. 5 stars to the ER Nurse practitioner who was good, I spent less than 5 total minutes in the ER and was on my way with a prescription. For that it was $1,800 between the doctors group and Erlanger!!!! So for price gouging 1 Star! Erlanger refused to submit the paperwork for payment properly to the VA according the lady I spoke to at the VA. Then when I talked to Erlanger they told me it isn't their responsibility to bill insurance. So over a year later their doctors group and the hospital separately have me in collections. All this when I have 100% coverage and no copays this the VA. This place will not ever get my business again.

I really like working with Allison, she listens when a patient brings issues to her, the staff is…read morealways pleasant, and I rarely have to wait. They also do blood and test sample collection on site which saves me a ton of time and hassle.

Excellent staff, Excellent care, just an overall EXCELLENT experience I had for my first…read moreappointment!! 5 out of 5 stars! Ive finally found my new helthcare home family team! Highly recommend!!

My partner was given steroids for an issue and he had a reaction to them. The steroids were…read morehelping, so he called them and asked if he could be prescribed a different kind. Note, he made clear to the dr that he has had other steroids and didn't have that reaction. It was just this one. (Which she then tried to gaslight me on and tell me he didn't tell her that and didn't tell her the symptoms were continuing. I was in the same room. I hesrd him.) Apparently ignoring that, the dragon said he would have this reaction to ANY type they put him on and that he should go to an ENT because they don't have what they need to do further tests that they couldn't do. (For what? She didn't say. We already knew he had an ear infection from his first visit and the steroids WERE helping until he had the reaction.) When I asked if she was refusing further medical treatment at this time she said No! Of course not! If he wants to come in- Apparently having forgotten that she had said before that they didn't have what they supposedly needed to test him. Insurance fraud on top of everything?

The CEO finally returned my daughters call concerning the treatment of my special needs grandson by…read moreone of their NP, He assured her action would be taken , all we can do is hope that happens , so no other family has to go through what my daughter did. I don't see anything good coming from this , due to the NP being untruthful about what happened, we will never use this facility again, and I still advise against anyone with a special needs family member from taking them to this clinic and I plan on letting other families in the community on other social medias know about this NP at this location.

Dr. Newby has been my primary care physician for several months and I couldn't be happier. Every…read moretime I come in (which is thankfully not much) he and his staff have been very efficient and easy to talk to. They are also very flexible in working in late appointments.

From the owner: Our Family Medicine practice treats the full spectrum of disease and illness. Whether you just need…read moreto keep your blood pressure under control, have a sprained ankle, or have multiple chronic medical conditions like diabetes, high cholesterol or asthma, we can take care of you today. Together we can come up with a plan that optimizes all that modern medicine has to offer, but is tailored to meet your specific needs and perspectives. Dr. Newby and his friendly staff are eager to help you reach your health care goals. We take most major insurances and are now accepting new patients. Unlike many of today's overcrowded practices we limit the number of patients we schedule for follow ups so that we always have room for same day or next day appointments for those who are ill or have more urgent needs. We hope you will call us today and make an appointment where you will be one of 20 patients seen in a day, not 35.

I can't believe I'm the first to review this lovely doctor!! My brother lives in the area and while…read morevisiting him last month I needed a doctor. This man was so amazign that I'd come back just to see him! I had an allergic reaction that required immediate attention. This had never happened to me before, so I was lost. I absolutely did not want to go to the ER, and this office was able to get me in right away. But more importantly, Dr. Hollie didn't just shove benedryl at me and send me away. He really examined the big picture, looked at my ethnicity and what my body type reacts to (I'm a unique mix of a mutt!), and within 48 hours my allergic reaction was cured. seriously, i'd come back to this little town just to see him.