This would have been a 5 star review but when I reviewed my bill after I received my receipt via e-mail, the person at the counter did not split the bill as I asked. I was traveling with my wife & mother-in-law with my wife & I staying in one room and her mother in another. My mother-in-law wanted to pay for her room and provided her card to be charged when checking out. We went through the process only to find out that the charge for her room never came off my card which was used for the reservation. Not a big deal but attention to detail was missed in this instance. Other than that this property is very good! Breakfast was good, rooms are very clean & staff were friendly and overall responsive. Shout out to, Adam, Shelly, Lauren as you made our stay very nice. read more

Clean hotel, good service. Decent breakfast in the morning, also to go bags if needed.

Came in late staff was super friendly. She answered all of my questions and made us feel welcomed. Rooms were clean and looked great. read more

The pool was dirty and nasty. Very disappointing and we remained in our room. How can this be called a good hotel when they can't keep their pool and pool equipment clean and sanitary? This is what being a Hilton Honors member gets you? Shame on bussinesses like this that charge $138.00 per night and are too lazy to clean their pool. We should recieve a partial refund. We chose this place and were not treated with respect enough to honor their end. Wow, your name is on the TV when you walk in, yippie. Sorry you caught a skin issue from our filthy pool but please enjoy the skin rash Hilton Honors Member. Then call our Customer Service line and be connected with Bob in India, wonderful. read more

Had my sons wedding there and the staff went above and beyond to make everything perfect!! Minyon (? spelling) the manager was simply the best. I would highly recommend having any type of event or celebration with them. My entire family stayed at the hotel - rooms were clean and the breakfast was amazing. We had a wonderful experience. read more

First don't apply here it's a waste of time the guy right when I got into the interview office asked "how old are you?" So I told him "I'm 22" he judged me by making a face then said "no schooling?" I have a diploma but no college he judged me again with his face he then takes the time to go through my experience looks through the time I was at each one and asked me "so how long do you plan on staying with us?" "Because it costs money for us to hire people?" As if he already sees me and a certain type of person when he literally just met me so I gave him a vague honest answer and he basically told me no matter what I am the problem and that I shouldn't be honest when it comes to that stuff because it makes me look bad to talk badly about a previous employer but the fact is he asked me a question and I answered honestly without talking bad I even told him I had to get involved with corporate about one of the issues I had at another job and he said the next time someone asks you that in a interview here's a tip just say "it was good but time for me to go" um but then doesn't that make me look like I have no valid reason for leaving? does that not make me look like I can't keep a job when I have had two year long jobs before? So basically he just wanted me to lie to make myself look bad so that he could have this mentality of employers are perfect and they do nothing wrong absolutely not he was rude on the phone to an employee the guy sounded genuine about a problem and he told him well we need that so basically to just figure it out not his problem he was a complete red flag that's why he's been trying to get someone to fill the same position for months it's not worth it I told him I was looking for benefits he said he only gives benefits to his older employees I have rib and hip problems and I have to afford medicine for a chronic pain condition benefits are for everyone not just older people good luck if you get hired I feel bad for you! read more

Rarely leave reviews but I had to give this location its props. This was my 4th stop (I booked 3 other rooms, all of which were overbooked) on a busy weekend so I called ahead of time (it was right before midnight) to make sure this hotel wasn't sold out as well. The gentleman at the front desk whose name I wish I could remember, assured me my room was ready after I explained my 4 hour drive and 2 hour hassle finding a room. Upon arrival, he remembered me and checked my ID, had me checked in with keys ready to go. The rooms are small but clean, cozy and modern. Due to business, I have to stay closer to downtown but if you don't mind driving 30-35 minutes, I highly recommend this place. It's the nicest room you'll get for the price I think anywhere. Also, the check in area is very nice and clean with one of the biggest snack selections I've seen in a hotel room. I'm very picky on hotels (which I why I opted something further away vs staying in a 2 star in the city) and this was nicer than many 4 stars I've stayed in. You won't be disappointed! read more

Beautiful hotel with very friendly staff. The hotel looks newly renovated. Very clean, large and modern rooms. The staff provided us with recommendations on where we could have dinner and simple directions on how to get there. You also get a free hot breakfast in the morning. Highly recommend this place, especially after a long day on the road driving home from Florida. read more

This Hilton brand location isn't up to brand standards it's more like an extended stay type hotel. Cleanliness poor breakfast neutral go out if you can. Much of the stuff was of poor moral seemed robotic not like the happy clean peaceful environment and culture we stayed at in years past. Try Holiday Inn it's new & nice read more

2 stars because it is clean. The phone to get inside the building is broken, the elevator also broken as is the housekeeping staff's inside voice. If you want to get woken up to the staff trying to catch an escaped cat, this is the place for you. read more

The staff here is courteous, accomodating and helpful and are in no way tied to my review score. I've stayed in four different Hampton Inn's in four different states over the past two weeks. Each were nice with the majority of the usual Hampton levels of service in place. The Springfield location is a nose dive. The room was fine, clean with a comfortable bed and the usual in-room amenities. The problem comes down to NOISE. There were no rowdy people here, it's just that the walls are paper thin. At 1am I could here the soft conversation people were having several rooms away. Had a snorer a couple doors down...it felt like they were in our room. Every sound in this hotel pounds through the walls and sadly, we were on the top floor near the end of the hall where sound was easily at a minimum compared to the rest of the hotel. Hampton Inn's are a favorite of mine but this location falls off due to the overwhelming noise due to poor construction. Disappointed.. read more

Everyone was really nice. All of the staff went above and beyond to make our stay enjoyable. Even after we locked ourselves out of our room multiple times. The breakfast area was clean and well kept! The hotel was clean and parking was well lit. I would certainly stay here again! Great job Hampton Inn, Springfield!! read more

What a treasure! We booked this hotel for an overnight stay. We got here well past midnight & were greeted by a wonderful woman! She quickly checked us in & asked if we would like some water (which was ice cold & refreshing). When we got to our room we found it to be clean. The bed was quite comfortable & we all slept like babies. Everything in the room worked. Later that morning we made our way to breakfast. They had a variety of different options such as bacon, eggs (hard boiled & scrambled), biscuits, bagels, muffins, cereal, & waffles. I was impressed with their freshly pressed juices. We would definitely stay here again! read more

Beautiful hotel, newly updated everything construction is still going on but it wasn't very loud, small price to pay for staying in a brand new room. Hotel staff was wonderful only downside is the rooms are a little small read more

Tiffany was awesome! The staff was professional and friendly. Rooms are what you'd expect, clean and comfortable bed. Close to everything in the city and not to far from downtown Nashville! read more

So glad Holiday Inn Express opened up in Springfield. Staff here are rude . Requested a fridge two weeks before our stay. Upon arrival we were told they don't guarantee fridges . Went looking for a freebie even though all hotels now days have fridges in room as standard practice. We were basically told that if we didn't like their practices , find a different hotel. We were also looking for a hotel to recommend to our of town guests and , this would be the last recommendation. It's a shame. Stay st Hilton properties all the time .Never treated this rudely . read more

On a trip to Alabama we broke down close to Springfield. The Hampton Inn was the only respectable hotel with a room available. The front desk staff was very helpful. The room was clean and the housekeeping staff was efficient. The breakfast was ok. The woman 'cooking' and keeping the breakfast bar stocked was very pleasant. The food wasn't great, but the cookies make up for anything missing from the breakfast! Thank you to the hampton inn for making our car trouble experience more pleasant than it could have been!! read more

The staff at this location, most especially Miss Kim, is seriously awesome! I held my wedding rehearsal dinner and reception at this location and they went off without a hitch. Any questions that I had, Miss Kim had an answer. The place was clean, the coffee was always hot, and our stay was truly enjoyable. I booked a block of rooms in advance and all interactions I had with Miss Kim via phone, email, and in person were delightful. I will recommend this location and this team to anyone in the area who has an event or just wants a weekend away. You can't go wrong. read more

You really need to reconsider your policy of not stocking noncarbonated beverages in your vending machines. Some kids do not like them and having a stack of vitamin water and other drinks at the check in desk ONLY FOR GOLD MEMBERS is inconsiderate. I was even willing to pay the vending machine price for one. BIG BIG FAIL!!!! I'll take my business elsewhere next time. read more

The customer service at this property is above and beyond. We had 3 rooms with 10 ppl show up after a long day of traveling. Inga greeted us with warm cookies for everyone. That was a huge hit for all the teenage boys that we had with us. Later in the evening we had two young boys that ended up being sick as dogs. Inga made at least 4 trips to our rooms with rags, fresh linens, cleaning supplies, toothbrushes, toothpaste, Sprite, waters, etc. She was so kind and helpful. This is an older hotel but it is very clean. The entire staff were so kind to all of us. We will definitely stop here when traveling again. Thank you! read more

I have to say the pm front desk staff was amazing. Very friendly and helpful. Room was clean and breakfast was good. Loved the hot cookies too. read more