We really enjoyed our stay at the Hampton Inn.
The room was very nice, clean, comfortable, and accommodating. I especially appreciated having a refrigerator and microwave in the room.
I also loved that the air conditioning was already on when we arrived--it made the room feel welcoming and comfortable right away.
If you're staying here, I definitely recommend checking out Oakhurst Grill & Whiskey Lounge 41. The steak was delicious! Pandori Express, the Indian restaurant nearby, was also excellent.
The continental breakfast was another highlight. The ladies taking care of the breakfast area were absolutely amazing and truly went above and beyond.
They worked hard to keep everything clean, organized, and stocked, and they were so attentive to the guests. They really deserve to be recognized for their excellent service.
The gentleman who checked us in that morning was also very helpful and provided great customer and suggestions. I would definitely give him five stars as well.
I do have a couple of constructive observations that I hope management will take in the spirit intended. In the afternoon, there was a young lady with long hair at the front desk. I didn't get her name, but unfortunately, her customer service came across as though she didn't really want to be there.
When you speak with her, she answers the question, but there isn't much eye contact or engagement. There was also no greeting or goodbye.
At one point during breakfast, I mentioned to her that the coffee was out. She acknowledged it, but when we were leaving, I checked the same pot and the coffee still had not been refilled.
I think some additional customer-service training could be helpful. A simple hello, eye contact, a friendly attitude, and a goodbye can make a big difference in a guest's experience.
One other small observation was the bottom of the shower. It had a somewhat dirty appearance. I understand this may be partly due to the type of material or finish used, and I'm not necessarily saying it wasn't cleaned. However, the material seems to hold onto a look that makes the shower floor appear dirty even when it may be clean. It would be great if the hotel could find a better cleaning solution or consider a different finish/material that would eliminate that appearance.
Overall, though, I had a good experience. The hotel was clean, comfortable, and accommodating, and I would definitely come back.
The breakfast staff and morning front-desk gentleman deserve special recognition for making our stay even better.
I'm sharing the positives and the constructive feedback because I think this is a hotel with a lot going for it, and a few small improvements could make the guest experience even better. I would definitely recommend staying here! And the changes this would be a Five Star! read more