Nice updated Hampton Inn. Friendly staff and nice open lobby. Rooms were clean and large. Located right off 495 so easy access to get to the beaches. Full breakfast is included. Plenty of parking around the hotel. Come check them out on your next trip to the Northshore of Massachusetts read more

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DO NOT BOOK HERE!!!! Unfortunately I have to give a star to submit my review, but if I can help any of you -- do not stay here. I woke up to Pixar filming the live-action remake of Bug's Life in my bed! Jokes aside, take a look at the video. The absolute behemoths were crawling everywhere. Bed bugs are very easy to spread if they get into your clothes/bags. I will have to throw away all of my work clothes now and rebook at a different hotel. The manager there seemed unbothered when I was complaining to the check-in counter employee which was very concerning. Please don't endanger your home by spreading these bugs. read more

Excellent for families! The breakfast was the finest Hampton Inn offers, heavy on the carbs with some warm options like frittata, potatoes and breakfast meats. Coffee 24/7 - yes! Management could not have been nicer when there was an issue with our 3rd party reservation. Cookies for little and big kids - super win. Clean, weird but serviceable toiletry brands, decently updated but not stellar decor - totally fine. Very comfy beds and pillows. No weird smells. The fifth star was not earned because like almost every hotel, you tell them you're checking in with four people and they make you call down to get those two additional bath towels. Every dang time. The location is convenient but despite the physical proximity to several food options, manages to be walkable to precisely nothing. We slept great and would stay again. read more

The staff isn't pleasant. No smiles, no thank you.. NADA. However, this room was great. Very spacious, clean, quiet and great location. The breakfast was so so but hey, better than paying somewhere else. Nice location and easy parking. It's a good choice if you want to stay just outside of Boston and this hotel isn't far from the airport. 30-40mins tops to be away but not too far. Bring your own drinks! Their vending machine is a rip off... $4 for a small bottle of Coke... YIKES! read more

Over a period of 10 years the stars are decreasing. I left my first 5 star review 6 years ago here on yelp. 4 years ago I left a 4 star review. I've been staying at this location for 10 yrs when I'm town for business. Now I'm a Hilton Brand fan. We stay at Hampton Inns all the time. I've seen this particular property decrease in professionalism, customer service and cleanliness. They are painting the outside with a really trendy color - good job. But it doesn't mean you don't vacuum the hallways for 3 days. Yikes come on guys. The hallways were obviously unkempt. The elevator was also in need of a sweeping and a mopping. The walls inside the elevator needing a good wipe down. Management - get your team and hold a briefing. You can't blame covid anymore for the lack of cleanliness. I get the fact that each location needs to be upgraded through the years. This isn't about upgrading - this is about caring and keeping the property clean. read more

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I stayed here a few days ago and the staff members were extremely helpful and polite, the room was beautiful and clean, and the shower had amazing water pressure and the tv in the room was big all it was missing was a microwave in the room I would definitely stay here again. read more

Everything is very clean staff is excellent and check in and out or extend stay is great and their breakfast is awesome too we are very happy here read more

As things would work out, we found ourselves in a situation where we needed to be in two places, within a day of each other, and neither was close to home. And so, we found ourselves in need of a hotel room. Upon entry, you see the front desk area has been arranged such that there is really only one area where you can approach. Second thing is, although the breakfast area is still set up, there are signs all over saying the area is closed. Everything was clean and in good maintenance. Check in does require you to sign the forms as usual. They have hand sanitizer there for you to use. The clerk was wearing a mask during our check in. She was very friendly, answering questions and explaining hotel policy. The room was quite clean and once we were settled in, any nerves I may have had about staying in a hotel abated. There was no issue during our stay with anything; plenty of hot water, towels, amenities, and so on. Breakfast is served in a box that you pick up from reception and bring back to your room. There is no toaster for the bagel, and though I know people who do not toast their bagels, I am not one of them and this was very hard for me to enjoy. The box breakfast includes 2 hard boiled eggs that come in a 'factory sealed' plastic wrap and taste pretty bad. I'm not sure if they are pickled (don't think so) or if the liquid they are in has some seasoning, but they sure didn't taste like eggs. There is salt and pepper in there for the egg; should have tried that maybe. There was peach yogurt in my box, and normally I enjoy peach yogurt, but this brand was too sweet for me at breakfast. They are trying, and I did appreciate the effort. Just wish I could have toasted my bagel. Coffee is also available from reception. This hotel is nice, well maintained, clean. It is a bit out of the way to find, but with GPS it was fine. Just be prepared: the turn into their drive comes up quickly. read more

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Dirty and old feeling. Looks new and nice on the outside but not once you're inside. Walls thin, can easily hear neighbors.

Terrible service, snotty hotel staff, terrible management. Cigarettes smells in rooms. Wring keys to room walked in on woman and child,scared the sh--. Out of them. Berated by staff for bringing this to there attention. read more

We stayed here on a Friday night checked in @ 3:00 P.M. no issues we went in our room other hotels we stayed at had a clock radio so if you woke up in the middle of the night you can see what time it is also they usual had a pen and paper to write things on if needed yes I know maybe not a big deal.......They had a free breakfast buffet but very minimal no sausages, no ham, no bacon my breakfast consisted of little potatoes, toast, apple juice and some cereal we ended up paying $ 251.00 dollars with the AAA discount. read more

Travel for business so I spend a lot of time in hotels. I do stay at a lot of Hilton properties and have never had an issue, until this last stay. Do to limited accommodations in the area and to avoid a 30-60 min drive round trip each day to my client, I was happy when I found this Hampton Inn. I don't usually stay at Hamptons , most of them are older properties with a darker & older decor than I like to spend my nights in. And as expected this property was dark and the decor very outdated. Upon check-in I was asked to sign a form regarding smoking. I asked if it was to say "I won't smoke in the room" and was told yes. I ask for non-smoking rooms where ever I stay. I actually bring air fresheners with me always just in case my room has any odd odors. It's a good thing that I do because it was obvious when I opened the door to my room someone had been smoking in it at some point and the hotel cleaning crew had tried to cover it. Though bad over time in the room your sinuses loose scent to smells that are constant so I was able to endure. And it wasn't so bad that it affecting my things & clothing when I would leave. I did let the hotel know and they gave me extra points on my Honors program as an apology. But more issues came up after. My last morning there as I was taking a shower and leaned back under the water to rinse my hair I saw something on the ceiling. After getting out of the shower and putting on my glasses I saw black mold on the ceiling in the corner over the shower. The area it took up was about 2 ft long and a 1 ft wide. I then looked over the entire ceiling in the bathroom and saw mold in two other corners of the ceiling. I wanted to make sure that this was reported and not just cleaned up or covered up so I did not tell the property staff but reported it to the Hilton organization. Again to address I was offered points to compensate. I quickly let them know that was not my end goal. My concern was for the health and safety of future quests. They assured me that this would be taken care of and that they would be contacting the property to have it addressed. I can only hope it is addressed correctly. If you stay here, check your bathroom ceilings! read more

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Stayed 4 nights. Went downstairs at 8 a.m. yo pay 4 one more night on my card not my b.f's and not only did he stare at computer for 7min before telling me come bk down at 11 because they may be booked up. I said never mind n waved goodbye half hr later only to find when he took my card he charged me for the 4 nights as well as my b.f. card. I called 3 x bitching n all I got was it will be in my account in 3-5 days n hung up on. I will say rooms are clean. Towels not provided unless requested which u get yourself at front desk. Poor management. Crackshack. Lots of addicts. Not a place to bring children. read more

Worst hotel staff ever I mean from walking in. Gave us a look like what do you want. . Gave us key that didn't work. Maintenance walked by. Opened door. Woman with kids already in room. Scared her and kids. Gave us a second room. Smokers must have been last customers. Complained to front desk. So snotty, called manager. Said they are your problem now. What, didn't even come out to apologize. 0 stars is too good. I am a Hilton member. Will never go near this place . Terrible experience . Did I say after driving 3 hours to get treated like crap. read more

Hampton Inn never disappoints. The staff is very friendly and helpful. Very comfy bed and pillows. Lots of plugs for us to charge our phones. Like availability of coffee whenever you want it. Breakfast was good. Clean room!!! read more

My wife and I went to Haverhill, Massachusetts, to see her Children, While staying at the Hampton inn, Haverhill, I had noticed that the rooms looked clean but were far from it. After driving and being up since 6am and only getting 90 minutes of sleep, I wanted to relax and kick off my socks & shoes, however I had to clean my feet and put them back on because the carpet in our room was filthy, and sticky, you'd think with the Hilton name on it it would be cleaner, most of the maintenance and maid Staff didn't speak English, so asking for extra towels turns into a game of charades, this will be the very last time I will spend any time or money at this location, there are better places in Boston, with better class of people. My wife's eldest daughter and her father were having problems, none of which happened on Hampton Inn property, and was no body's business who is not Family, however my wife's ex husband has a friend who works at this location in Haverhill, MA. He interjected himself into a conversation between myself and my wife and my in laws who also stayed in the hotel, This was none of his business, when I stepped away , this employee of this hotel who was on the clock and supposed to be working made the statement in front of my in laws and my wife's other children that he was going to beat my ass, I am a 100% service connected disabled veteran, I did nothing to this man, I did not speak to him or even acknowledged his presence, when my I tried to complained to the manager Nicole she said she could not get involved, and said it was a he said she said situation even when I said there were 6 people heard him say it. I am going to post this to all of my social media Facebook, Snapchat, Twitter, Together we served, Rally Point. And a few others we will never stay at this location ever again. I do not like that I was threatened with bodily harm and the manager did nothing and on top of it she lied back to my wife, I have a recording of the whole conversation... Which I sent to an Attorney and to the corporate office I attempted to write this same review on TripAdvisor, They said since I did not stay there I can not write a review. I did stay there or someone made a Fraudulent charge on my credit card of $377.54 I have a screen shot from my bank. read more

Hampton Inn Haverhill - Hotels Near Me - Haverhill, Massachusetts

Decent hotel tucked away in a less than ideal location, visible from the freeway with some freeway noise not quite completely insulated, but enough to be able to sleep comfortably. Decent full complementary breakfast as usually provided by Hampton Inn, but with extra attentive staff running around making sure everyone gets everything they need and all the items are refilled at all times. Excellent front desk staff as well. Only downside is some rooms are smokey even though it is illegal to smoke indoors since some guests are inconsiderate and can't be bothered to do that outside. read more

Clean hotel with friendly staff. Full breakfast is back. The location is confusing to get to because it's behind the main road and lots of construction truck blocking the road. Only thing missing in room was a microwave. read more

I stayed here overnight. It was nice and quiet, plenty of hot water, my room had a refrigerator and a microwave. They offered a complementary breakfast in the morning that was pretty good. The place looked clean. My only complaints, my pillow is way too soft so I actually didn't sleep at all because I couldn't get comfortable. Also the couch/hideaway bed smells like Doritos. When I opened it up I discovered why, Doritos everywhere. maybe they need to clean the furniture just a little bit better. Pretty sure the hideaway bed didn't come with clean sheets. Lucky I didn't need it. I'd stay here again if I was in the area. read more

Decent hotel that is kept up. I wish they'd update the office chair in the room. Ample outlets. Staff really friendly. Slight snafu occurred during my stay, area lost power due to snow storm. Hotel didn't have generator so, I had to exit hotel by using the stairs (no big deal). Because there was zero visibility, hotel was creative and used flashlights and glow sticks to illuminate stairwell. It worked. I would have liked a follow-up message from the GM however given I'm a diamond member there for work. read more

Standard Hampton although I have to admit it is in a weird location. To get to it you have to drive around the back of a car dealership. Just really weird. read more

Thiss is a good hotel. Large, clean, multiple entrances and complimentary breakfast. If you have a four legged friend, he/she is also welcome so long he is under 40 lb(though i definitely have seen some dogs that look like they are in the 60's range). The lobby is nice, tall ceiling, friendly service. The complimentary breakfast is not too shabby, better than most. Has a small pool. Closeby to CVS and walgreens on lowell st. The CVS is 24/7. The bedding in this hotel is nice and comfortable. Ample parking and tasteful decor. read more

Friendly staff, excellent location and great amenities. The complimentary coffee is fresh 24/7 and the complimentary breakfast, every morning from 6am-10am, comes with cereal, oatmeal, pastries/muffins, a waffle maker (excellent waffles), and a great assortment of fruits and sometimes bacon. The rooms are spacious with a nice television and couch. Behind the hotel, there is plenty of parking. You are just 5 minutes from major freeways that get you back to Boston or take you up North to NH. A major shopping mall (Rockingham) is only 15 minutes away. Downtown Haverhill is 10 minutes away where there are very good restaurants. If you have a donut craving or need to go to a supermarket or pharmacy, they are just behind the hotel and are easy to find. read more

Stayed for one night and found the hotel a little run down. Our room was dark, cold and rather dreary. Seemed very outdated and in need of updating. Took a while for room the heat up. Seemed a little high priced for the area and overall hotel. read more

Not bad... Stayed here for one night on an overnight business trip. Staff are friendly, breakfast is decent, rooms are standard. It's in an odd location (adjacent to a car sales lot), but there's plenty of signage to point you in the right direction. read more

We are here from Calif visiting family. We have stayed at Hampton Inns in the past. The rooms are always clean and comfortable. This property was no exception. The staff was great read more

Just a quick update to note that my complaint of an inconsistent breakfast is no longer accurate. During my last few stays here, the breakfast provided was consistent and plentiful. The fresh fruit was in excellent shape. There have been at least 3 types of yogurt (different brands even!). And the box of hard boiled eggs has been full. No complaints. For the price point in the area, I don't think anyone could ask for more. read more

Very disappointed by lack of customer service today. Do not use this hotel. We have stayed here five times in the past two years. Every visit has been great... Until today. When we arrived a young person named John checked us in to someone else's occupied room. We weber back to the desk and given another room. Traveling without kids means you always pay for a king bed. I should note, John, who is a younger looking employee is the manager. Then we were reassigned to a room type for which we didn't pay for. We paid extra for the room type and was told by John, that it wasn't guaranteed, even though we paid ahead for the room. As I represent a group planning to book an entire hotel for six nights next summer, I know John's won't be one of them. You lost me Hampton Inn. read more

Excellent service. Wonderful breakfast, spacious rooms. Service that truly went above and beyond. Rayner was especially helpful and Hampton Inn should be proud to have such a courteous and hard working gentleman on their staff. I recommend! They even have fresh baked cookies and fruit, tea, and coffee out all the time. Felt dry safe and welcome here. read more

This hotel is a short drive to canobie lake. It was very inexpensive but clean, offered free breakfast and friendly staff. My only complaint was the freezing cold shower in the AM. The water didn't get warm until around 9. My husband is a plumber and said it's the way it was plumbed and not up to code. Definitely one less star for that. Also at breakfast opt for fresh fruit, or a waffle. The eggs are weird. Also offered free WiFi, a small indoor pool and gym. read more

Do not recommend we had nothing but issues. We paid a lot of money for a room for the weekend and just checking in was a hassle. We were there for 3 nights and the room was never turn once. We requested it multiple times a day inperson with the front desk, in person with the cleaning lady and over the phone with the front desk multiple times and still nothing. We went all weekend with dirty wet towels and no trash bags. By day 3 we Just wanted to leave. not only was the service non existent but the staff did not care about the situation in the littlest bit. every Single time I went to the front desk the staff member was glued to their phone and did not even acknowledge me there till I made myself known multiple times. That was only half of it. while in my room I had noticed a picture off the wall was missing along with the rj45 cable for the phone like the previous person took them for some reason. Lastly the level of concern for safety was minimal. Walking into the main entrance was dangerous. I trip on the bunched up rug and fell in carrying all of our luggage. When I mentioned it to the front desk I got no response. a few hours later I fixed the rug myself and when I mentioned it to the general manager he said no people walk on it all day it's not a hazard. we will no go back read more

Our room was clean and comfortable. It was a few minute cab ride into the center of town. The breakfast is standard American continental. It's nice to have coffee and tea available at any time that you like. read more

As a Diamond member of the Hilton Honors program, it is fair to assume I stay in many different Hilton properties. My stay at this property came on the second week of a two week trip. I stayed in a different town each night, so I have been at many Hampton's over the past few evenings. Upon arriving at the hotel, I entered a clean lobby that had folks milling around. My check in went smoothly enough, but nothing to set it apart as positive or negative. The reason for the lower review is a due to a few of the little things. I am accustomed to paying "resort prices" at an actual resort, but I could not make sense of why they were charging $2 for a can of soda. No other Hampton Inn gouges the guests like this. It is actually one for the things I have grown to appreciate about this brand. The second is for the television. I am not sure if it was an older television or just low quality, but the color settings were so dark, that you could barley make out the picture. When I approached the front desk for a master remote to adjust the color, she said they "get that a lot" and that the televisions didn't have the ability to adjust the color settings. In all, the room was clean, the bed was comfortable, but the prices for sundries and television not working correctly just rubbed me the wrong way. Best of luck and I hope this can be viewed as constructive. read more

Booked our room through Hilton honors website but they had no record of it. Fortunalty they had one room left and we were able to use our points . Desk clerk Bar was awesome especially as there were multiple guests having multiple demands and issues as he was helping us. Would return. read more

I called to make a reservation and before giving my information I specifically asked the reservationist if I need the funds to be in the account and if there would be a hold on the funds if we are going to just pay in cash when we arrived. I was told no to both questions so I went ahead and made the reservation. Almost 4 hours later I received a call from the hotel saying my card was declined, in which I explained that I had asked if about having funds before I made the reservation knowing it would not be covered if in fact I needed it to be there. They told me that the reservationist gave me the wrong info and used the excuse of me making reservations with the reservation line and not the front desk of the hotel that the correct information was not given. I was furious as I had someone coming in from 4 hours away and they were almost here to have nowhere to stay. The manager told me that there was nothing they could do, they were not willing to take cash even though the mess up was on their part AND they took almost 4 hours to tell me I didn't in fact have a room. I called back to ensure that my card wouldn't be charged a cancelation fee because of the error and spoke to another "manager" (although the earlier manager stated that she was the only one there fire the night) by the name of Elias Rosetto who was very rude and terse and hung up on me shortly after I asked for his name because of his lack of accommodation and overall nonchalant attitude to their error. I will never give them my business or refer anyone to this place. They are rude and lack compassion or customer service skills and seemed as though they could care less and that is not how you run a business. read more

Filth all over the 3rd floor and elevators, heat is making a loud humming noise which kept me awake much of the night. When I went to get a snack (because I couldn't sleep) not a single employee was in sight. I've been a Diamond member for years, not an offer to accommodate or anything. Not sure I've stayed at a worse Hampton Inn. read more

My family and I were in MA, because my sister passed away. The hotel manager and employees were so accommodating and friendly. My sister's friends brought over a playpen, bassinet, and gifts etc and they had everything set up in our room before we got there. I cannot say enough good things about this hotel. Bill and Linda at the front desk were always kind and easy going. The free breakfast was great, along with the 24 hour coffee stand. The room and common areas were super clean. We will definitely be staying here every time we come back to visit my niece and brother in law. Thank you to the staff for making my family feel welcome and comfortable, during such a difficult time. read more

When I booked this hotel I looked at several sites reviews and this hotel was rated 4/5 on average so I figured I was good. I am surprised no one has mentioned that this hotel was in a "sketchy" town. This was confirmed by two local people who worked in a restaurant I went to one town over. I also believe the rooms are dated especially with the color scheme and beds were not comfortable. The paint on the ceiling was cracking/chipped which appeared to resemble some water damage maybe? Also saw a roach crawling on the wall near a meeting room as I was leaving. The room was clean though. The girl working the front desk was not very bubbly but she accommodated my requests to change rooms and check out early so that's why I am giving 2 stars. read more

This hotel was amazing! So comfortable, clean, well kept. After checking in, and ready to take a shower, I realized I didn't have a shower curtain. Elias, who I assume to be one of the managers, answered my phone call, apologized profusely and brought it up and put it up HIMSELF within 3 minutes. When I came down later that night to grab a snack, he refused to let me pay for it, apologizing again for the inconvenience. With how wonderful and caring the staff is, how beautiful and clean the rooms are, I'm not sure how anyone could go wrong reserving a room here. read more

I stayed at this Hampton Inn and it is the worst hotel experience I've had in a long, long time. I'm a frequent traveler so I should know. The breakfast is of poor quality, the service is average. I was woken up by a raucous group of guests outside my window one night, at 2 AM, complained and nothing was done about it. Suffice it to say, I will never frequent this hotel again. read more