This was my hotel to stay at while I was in town. The building was a previous hotel which was…read moreshutter for many years and now it's remodeled to it's former glory. It has a bar, restaurant and roof top bar that was now serving drinks on the top now. Parking is the garage behind the hotel which is shared with the local police department with lots of police vehicles so it's pretty safe. The staff was very friendly on my visit. The room was clean and my search for bed bugs turned up none, the first thing I check before opening my bags. My king room was very comfortable with no neighbor sounds. The bathroom was nice with glass, stone and tile. The roof top bar has an excellent view of the area. Overall I had a nice stay in this hotel.

Great service and great food. Best fish and chips I've ever had! A must try if you're ever in…read moreElkhart....

Stayed here for one night during a severe thunderstorm and tornado warning....the check in was…read moregreat, very easy, and the woman at the front was friendly and helpful. The room was comfortable and adequate, but no lotion or soap dispenser. I didn't have as pleasant a check out, as the front desk did not acknowledge me when I walked past...coffee was available conveniently by near the door. Ok stay but pricey, I felt.

Provided Evidence for bugs in bed. On top of that if you look up this hotel and type in bugs you…read morewill find a long history of neglect spanning over the years where this has been an ongoing issue. When alerting corporate all they did was reach back out to the hotel and who I assume was the one I notified at that location basically just gave me points at that was it. This is 1000 percent in ongoing issue the more I read about this hotel across multiple sites. This place should be ashamed.

Wow. What a great spot!! Fabulous staff. Clean rooms.Great breakfast Absolutely highly…read morerecommend and will definitely return

I recommend. When we got there, the front desk worker was…read morevery nice. He even asked us what room we wanted to stay in. It was very nice of him. Since we got there at a later time, he stayed an extra hour to let us use the pool. The pool area was clean. The room at first smelled like cigarettes, but we opened the window, and all was well. The service was very understanding, and apologized more than once. So nice!!! The bathroom was clean, and the room was too. The food tasted good. There was many options to choose from. They even had the food prepared early, knowing some of the guests had an early event to go to. I would definitely recommend staying here. 4/5!!!!

I was pleasantly surprised! It must be at least 20 years…read moresince I stayed at a Fairfield Inn. My memories of rooms that you enter from the street have been shattered. This hotel was fairly new with a great lobby and friendly staff. It's far enough away from the interstate to assure quiet. It could easily pass for a newer Courtyard. Large rooms and large restrooms. Time for me to reconsider the brand.

I come to Elkhart on business. I have a number of customers in the area so I spend a few days. This…read moretime the Courtyard across the parking lot was full and a bit pricey. That's is my go to. But I couldn't go to. This had good reviews on the Bonvoy Marriott app. So I booked it. First impression on the room is it's older. Not bad but definitely older. The room is a 2 queen room. I like the extra bed to put stuff on. And it's bigger. Bathroom is older too. First issue was the toilet seat was loose. Really loose. Called the front desk and in the middle of the call the phone cord on the nightstand phone separated and I couldn't continue to talk. So I put the phone back together and called again. About 4 mins later Caleb came up. He saw the toilet and needed a screw driver to fix. He came back about 15 mins later and fixed the toilet seat. Also the shower head is wonky but I didn't notice that till I took a shower. So clearly maintenance needs to be done. And lastly under the fridge the wood is destroyed. Not sure what that is but I am not opening up the fridge. Otherwise it's a typical Fairfield, LOl! It's clean for the most part. Staff is fine. It's fine for a few nights. Next time I'm going back to the courtyard.

Great room and comfortable bed. Close to good eats. Friendly staff. Would definitely stay here…read moreagain.

Mercy, I don't know where to even begin... I called ahead and told the lady ( who is a supervisor)…read moreAngela that we are late arrivals and won't be there til early morning. We drove 17 hours to get here. We arrived in the middle of the morning to find out that she didn't put the notes about our late arrival in the system so they canceled the reservation without even contacting us..... We had to go in after a long drive and redo the reservation. This place is outrageous with zero amenities! We got food poisoning from the unseasoned breakfast. I asked for a side of biscuits and gravy and it was so hard with burnt gravy. When I told the server she mentioned that she knew it was like that and took it off our bill. They want $17.00 for the breakfast buffet and $7.00 for latte...I have never been to a hotel that doesn't have free juice and coffee with breakfast! Don't bother with the bland over priced dinners! The rooms do not have microwaves either. The quality for price just isn't there ! Especially for a Hilton hotel at $200.00 a night as Diamond members! That doesn't include the $15.00 extra a night for the parking. The rooms are dimly lit unless it's a sunny day and you completely open the window blinds. The double queen rooms have a weird layout and uncomfortable beds. The only good thing was our rooms were clean. If you are going to spend this much on a hotel then go somewhere that you can at least get a comfortable night of sleep. Last but not least, We kept getting stuck in the elevator! The doors close and you have to hit for floor number over and over to try and get it to actually go to the floor! That doesn't seem safe at all and they need to have that fixed before someone gets hurt! I definitely recommend staying somewhere else. **The ONLY reason I changed this to a 3 star is because of Ocean at the Elkhart Hotel's Corner Bar! Ocean made the last night of my horrible trip into a night of good laughs and even better drinks! Ocean is a top tier mixologist that makes these stunning and delicious drinks based on her costumer's preferences! From the fresh Brazilian Mojito to the relaxing Butterfly Lemonade, she is THE BEST in the industry! Ocean has this personality that makes you comfortable and want to stay until closing. They do have another bartender Chris who reminded me of a golden retriever haha. He was hyper, had the zoomies, and made insanely strong drinks! Kerri was sweet and has great customer service. Ocean was the saving grace of this establishment!**

Bed was comfy, sheets were soft, breakfast bar was good with a nice variety. Room was clean and…read morespacious. It had climate controls, plenty of outlets and black out adjustable shades. It would definitely stay here again. Water was a bit over softened and made it hard to remove soap when washing. Brand of their products was ZERO/° or something similar. I could not find the ingredients listed on the bottle or online. Other than that it was a very nice experience.

I arrived early and I was assigned a room within a reasonable time however I wasn't available to…read moreenter the room until approximately 9pm. After a very long drive and day, I didn't notice until the next morning that the bathroom had not been thoroughly cleaned. Hair stubble was everywhere, breakfast products were scarce and the staff providing the items was not friendly. I've stayed at other hotels including the Hilton and the service was much better. Staff took $12 off my bill. This was not enough!!!

No frills. Clean enough. Good for the price…read more Breakfast was not as hot as it could have been. The property had everything a traveler needs.

I had a great stay at the Best Western Hotels & Resorts in Elkhart, IN this weekend. The…read morerepresentatives were professional and kind. The breakfast had a great selection to choose from. The room was spacious with its own living area. The bed was comfortable and the room was CLEAN! I will be staying here again the next time I'm in town. #socialmediapromo #socialmediainfluencer #bestwesternelkhart #bestwestern #Elkhart #indiana #HotelStory

You get what you pay for. Repeat that to yourself if you choose to book this location. Yes, it's…read morecheap, but there's a reason for it. The check in process was more difficult than expected, considering the room was booked online and already paid for. Of course, they wanted a credit card for "incidentals" as though there were a mini-bar or in case I decided to make any long distance calls on their phone rather than use my cell phone. Regardless, it's policy, so I get it. You never know who is going to try to walk off with the worn bedding. Ok, so where do we begin? The second floor hallway is NOT climate controlled, so it was hot and muggy, and smelled like wet dog mixed with last week's stale weed smoke. It's also dark and aged, with flaking paint and plaster. I can't even venture a guess the last time the carpet was cleaned or shampooed. While preparing to settle in, I took my shoes off and walked around in socks, which ended up getting dirty from whatever had built up on the carpet in my room. The bathroom is dimly lit, I'm guessing the vanity sports a single 25-watt bulb to shave by, and that's the ONLY light in the bathroom. Shower temperature was good, but the pressure was dismal. My hair is only 2" long, and the pressure had a hard time washing the shampoo out of it. Towels were old, stained and ratty. The only "large" one covers either part of my front or part of my back. It's not big enough to get both at the same time. One washcloth had black stains on it and the other one was see-through thin. The toilet wobbled and lurched much like a mechanical bull when used. If I had a tool kit, I would have tightened the bolts and put a bead of caulk around the base to stiffen the ride, but I don't have them with me. Sorry. When I showered, I closed the bathroom door to prevent the possibility of steam setting off the smoke alarm (conveniently placed right outside the bathroom door for some reason) and found a soiled pair of women's panties hanging from the doorknob. (after the shower, I subsequently pinched a corner to lift them and brought them to the front desk. The clerk merely grinned and took possession of them. I hope they fit him). There IS a mini-fridge with freezer. I did them a favor by unplugging it so I could defrost the 2" layer of ice in it, while affording myself some quiet to sleep. The air conditioner is an old window unit that provides plenty of white noise to mask the ruckus outside the hotel, especially after the other tenants have had a few beers, but still isn't enough to mask the slamming doors and arguing from the hallway that continues well into the night. Breakfast is a choice between a bagel, cold cereal, a mini-muffin or a container of Activa yogurt. Thankfully, there's a McDonald's up the road. Just keep repeating "You get what you pay for" or spend a few extra bucks for a better quality chain hotel.

Stayed at this location for one night let me back up a little. First I walked in in the lady at the…read moredesk was yelling at some people " I don't understand you" . She argued with me about my boss can't pay for my room if he's not here. After we resolved that I stayed in my room one night and woke up with red dots on me.

Meh. Damp smelling…read morehallways Bed frame sticks out, so you catch the back of your leg on it when exiting. Ouch. Was an issue four years ago also. Pillows so floppy they fold in half immediately when lifted No drain catch in sink and clogged with visible thick wads of wet hair in drain Bulb in bedside reading light burned out but went on in the middle of the night at low level and woke me up Freezer inside fridge so iced over the door to freezer stuck open Non working WiFi Loud Metal nightstand with sticky rings from someone's drink on it Key card for door didn't work after check checking. Went back down for replacement and went back to room. Still didn't work. Had to wait in line each time Shower door could barely be opened from either side with two hands. Very tough to move it even by an able bodied person. Shower floor extremely slippery. Sheets and pillowcases have MANY worn out rough patches in lines like they've gotten caught in washer or dryer? All pilled up and rough like overworn flannel? Can hear and feel every step vibrate above; footsteps sound like thunder and small children sound like elephants running. Stains on pull down shade. No complimentary breakfast. Really disappointing. As a 26 year Marriott rewards member, this was really a downer. It was much better four years ago.

FRAUDULANT CHARGES: This hotel charged my debit card for the hotel restaurant on Black Friday 9…read moremonths after my stay. When disputed I was blown off and ignored. I had to shut down access to my bank account over the holiday weekend. After circling to a full year since my stay, sending proof of charge, and not going away, the final response was that they have no record of the charge, but they "did have some accidental offline charges that they put through at that time" They provided no proof that a charge was owed to them and claim to have no record that they charged it. They told me to have my bank fight it and use a credit card in the future so it's easier to dispute. As they admitted it wasn't just me, I wonder how many other people got a fraudulent charge conveniently over the busiest credit card spending weekend of the year and didn't even notice

I've stayed here before numerous times over the years. I should've listened to my husband when he…read morevowed he'd never return after his truck was stolen from the parking lot several years ago. In a nutshell, vehicle broke down, stayed 3 nights while truck was in the shop, woke up at 2:30am on my 3rd night to find bed bugs crawling on sheet & pillows! I put them in a cup & brought them to the Front Desk. I asked agent to come to the room to see for himself but he refused to even go check out the room. He brought me keys for a room just 2 doors down. I asked for something further away but said there wasn't anything. He then proceeded to ask if I'd quietly move all of my stuff & my dog to the new room to avoided disturbing anyone else! There wasn't going to be any sleeping now for me! I sat in a desk chair with every light on! I was too traumatized to get into bed, turn the lights off & go to sleep. Went to F/D to ask when GM would be in. Once I was told he was there, I asked to speak to him. GM, who I believe is the owner, came out with an aggressive, unapologetic approach, smirking how "coincidental" it was that I found "so called" bed bugs on my last night there. I just wanted to know what they would be doing for me & advised him that I needed to wash EVERY SINGLE ITEM OF CLOTHING! He dismissed me, said I needed to be patient & that he was just too busy to go inspect the room himself. He also said that not going back to sleep was my own fault. Approximately 1.5 hours later, GM sent a staff member to my door to ask that I go to the F/D to see him. He then stated that he'd made it to the room & saw bed bugs crawling on the pillows but "they were tiny"! He gave just enough quarters for me to wash all of my belongings. While I did that, I walked next door to Menards to purchase bed bug spray so that I could treat all of my bags before repacking my newly washed laundry. Upon checkout @ 11am, breakfast attendant/Front Desk agent printed me a receipt that did not reflect any type of rate adjustment for the bed bug incident. She told me to call back later as the GM was off property. I refused to leave until she contacted him via cell phone. She put him on speakerphone where I asked why I was being charged. He stated that I wouldn't be compensated because they took "care of me" when they changed my room! WHAT?! As an innkeeper, you are required to provide clean, hygienic accommodations. They weren't doing me a favor but simply what was required. I also presented a receipt for $11.22 for the bed bug spray I needed to purchase to treat my luggage. He argued with me for nearly 25 minutes, refusing any adjustment, refused to reimburse me for the spray & said he would take of me when I returned in the future. I quickly advised I would never return & wanted satisfaction now. Finally, he decided to reimburse me for one night with no reimbursement for bed bug spray. I advised I'd already called Wyndham Corporate re: this situation. His response: good for you! I have a discounted driver rate that comes to $56! He could've easily had me leave quickly & quietly had he just adjusted one night & paid for the spray. Instead, he was defensive & rude and will now deal with both Corporate & the Health Department as a complaint is being filed. Side note: before becoming a commercial driver, I managed hotels for 20 years. When I'd advised him of such & what protocol was for rooms with bed bugs, he said he really didn't care or need to know what I did in the past. I did not see pest control show up before I departed. Rooms on either side were not put out of order as they are supposed to be. So I doubt the room above was either. And housekeeper was seen cleaning the room between my original and the one I'd been relocated to. So, who knows if they'll even treat that room and the surrounding ones for bed bugs accordingly.

A -5 rating is what they deserve. Nasty. Disgusting…read more Health Hazard. This hotel was not clean. But very expensive for nothing. I was so disappointe. I take my own big spray and Lysol to every hotel. this one needed it for the mosquitos.