This was my hotel to stay at while I was in town. The building was a previous hotel which was…read moreshutter for many years and now it's remodeled to it's former glory. It has a bar, restaurant and roof top bar that was now serving drinks on the top now. Parking is the garage behind the hotel which is shared with the local police department with lots of police vehicles so it's pretty safe. The staff was very friendly on my visit. The room was clean and my search for bed bugs turned up none, the first thing I check before opening my bags. My king room was very comfortable with no neighbor sounds. The bathroom was nice with glass, stone and tile. The roof top bar has an excellent view of the area. Overall I had a nice stay in this hotel.

Great service and great food. Best fish and chips I've ever had! A must try if you're ever in…read moreElkhart....

Ideal business hotel, it's close to the highway and all of the businesses and industry around town…read more Clean, spacious rooms are perfect for one or two people. My room was quiet and they have digital checkin and cellphone keys for your room. Super convenient to walk to restaurants and nearby convenience stores. Would stay here anytime

The front desk has been both warm & welcoming - upon arrival as well as each time entering the…read morelobby. The rooms are nicely appointed and comfortable. It would be nice if it had a magnified make-up mirror. It took a moment (or two) to get the attention of the restaurant server as she was occupying herself at the bar area rather than focused on the dining room. Once alerted, she was pleasant and efficient. It appears that Hilton has watered down the benefits of 'Silver' Honors membership. I used to get bottled water at Check-in as well as a simple breakfast buffet each morning. Though there is reference to a Food & Beverage credit, it is for Gold & Diamond members only. Clarification of this would save confusion. All in all, this is a nice, clean comfortable property and a good value.

Wow. What a great spot!! Fabulous staff. Clean rooms.Great breakfast Absolutely highly…read morerecommend and will definitely return

I recommend. When we got there, the front desk worker was…read morevery nice. He even asked us what room we wanted to stay in. It was very nice of him. Since we got there at a later time, he stayed an extra hour to let us use the pool. The pool area was clean. The room at first smelled like cigarettes, but we opened the window, and all was well. The service was very understanding, and apologized more than once. So nice!!! The bathroom was clean, and the room was too. The food tasted good. There was many options to choose from. They even had the food prepared early, knowing some of the guests had an early event to go to. I would definitely recommend staying here. 4/5!!!!

I was pleasantly surprised! It must be at least 20 years…read moresince I stayed at a Fairfield Inn. My memories of rooms that you enter from the street have been shattered. This hotel was fairly new with a great lobby and friendly staff. It's far enough away from the interstate to assure quiet. It could easily pass for a newer Courtyard. Large rooms and large restrooms. Time for me to reconsider the brand.

I come to Elkhart on business. I have a number of customers in the area so I spend a few days. This…read moretime the Courtyard across the parking lot was full and a bit pricey. That's is my go to. But I couldn't go to. This had good reviews on the Bonvoy Marriott app. So I booked it. First impression on the room is it's older. Not bad but definitely older. The room is a 2 queen room. I like the extra bed to put stuff on. And it's bigger. Bathroom is older too. First issue was the toilet seat was loose. Really loose. Called the front desk and in the middle of the call the phone cord on the nightstand phone separated and I couldn't continue to talk. So I put the phone back together and called again. About 4 mins later Caleb came up. He saw the toilet and needed a screw driver to fix. He came back about 15 mins later and fixed the toilet seat. Also the shower head is wonky but I didn't notice that till I took a shower. So clearly maintenance needs to be done. And lastly under the fridge the wood is destroyed. Not sure what that is but I am not opening up the fridge. Otherwise it's a typical Fairfield, LOl! It's clean for the most part. Staff is fine. It's fine for a few nights. Next time I'm going back to the courtyard.

Great room and comfortable bed. Close to good eats. Friendly staff. Would definitely stay here…read moreagain.

Mercy, I don't know where to even begin... I called ahead and told the lady ( who is a supervisor)…read moreAngela that we are late arrivals and won't be there til early morning. We drove 17 hours to get here. We arrived in the middle of the morning to find out that she didn't put the notes about our late arrival in the system so they canceled the reservation without even contacting us..... We had to go in after a long drive and redo the reservation. This place is outrageous with zero amenities! We got food poisoning from the unseasoned breakfast. I asked for a side of biscuits and gravy and it was so hard with burnt gravy. When I told the server she mentioned that she knew it was like that and took it off our bill. They want $17.00 for the breakfast buffet and $7.00 for latte...I have never been to a hotel that doesn't have free juice and coffee with breakfast! Don't bother with the bland over priced dinners! The rooms do not have microwaves either. The quality for price just isn't there ! Especially for a Hilton hotel at $200.00 a night as Diamond members! That doesn't include the $15.00 extra a night for the parking. The rooms are dimly lit unless it's a sunny day and you completely open the window blinds. The double queen rooms have a weird layout and uncomfortable beds. The only good thing was our rooms were clean. If you are going to spend this much on a hotel then go somewhere that you can at least get a comfortable night of sleep. Last but not least, We kept getting stuck in the elevator! The doors close and you have to hit for floor number over and over to try and get it to actually go to the floor! That doesn't seem safe at all and they need to have that fixed before someone gets hurt! I definitely recommend staying somewhere else. **The ONLY reason I changed this to a 3 star is because of Ocean at the Elkhart Hotel's Corner Bar! Ocean made the last night of my horrible trip into a night of good laughs and even better drinks! Ocean is a top tier mixologist that makes these stunning and delicious drinks based on her costumer's preferences! From the fresh Brazilian Mojito to the relaxing Butterfly Lemonade, she is THE BEST in the industry! Ocean has this personality that makes you comfortable and want to stay until closing. They do have another bartender Chris who reminded me of a golden retriever haha. He was hyper, had the zoomies, and made insanely strong drinks! Kerri was sweet and has great customer service. Ocean was the saving grace of this establishment!**

Bed was comfy, sheets were soft, breakfast bar was good with a nice variety. Room was clean and…read morespacious. It had climate controls, plenty of outlets and black out adjustable shades. It would definitely stay here again. Water was a bit over softened and made it hard to remove soap when washing. Brand of their products was ZERO/° or something similar. I could not find the ingredients listed on the bottle or online. Other than that it was a very nice experience.

Extremely disappointed. Needed and reserved ada room with walkin shower.... got a bathtub so…read moreslippery there was no way I dared get off the shower seat they brought. I had to do a "sponge bath" of my whole body, skipped hair because no way to keep the water from flooding the room. Supposed to clean room every other day, but skipped our day 2 cleaning.... phone doesn't work... but its Sunday late afternoon and maintenance will "check it tomorrow". We had reserved a handicap suite but when we got here they didn't have one. After a long wait, they finally found this one with a tub. Soap pumps were mounted on the wall... higher than I could reach while standing on tip toe.. no way could anyone in a wheelchair reach them. This was a two room suite so bathroom had two doors...one of which had this strange recessed "opener/ closer mechanism" that a disabled person wouldn't be able to use or figure out. There were about 40? rooms on a floor... with the elevator at one end and the stairs at the other end. Took forever took walk the long hall to get to our room #x25. And remember... I am disabled.. shouldn't disabled rooms be near the elevator. And speaking of the hallway... there were lots of the glued rug tiles that were unglued on the edges and corners. Very much a tripping hazard! The floors were terribly slippery where they'd gotten wet from either the pool customers or having been cleaned. I actually slipped a couple of times... they need to either monitor these areas and dry them frequently, or at least designate a non pool elevator and not leave freshly cleaned areas so wet. Also disturbing that no maintenance person available 24 hours. Not everyone has a cell phone, and what if some other serious problem happens in a room. Lamp shade was missing on lamp in sitting room. So all in all, I'd never return to this hotel. And will look very askance at any other of this brand. No lid on the toilet... wide open... so the flush sprayed contents throughout the room.

No frills. Clean enough. Good for the price…read more Breakfast was not as hot as it could have been. The property had everything a traveler needs.

I had a great stay at the Best Western Hotels & Resorts in Elkhart, IN this weekend. The…read morerepresentatives were professional and kind. The breakfast had a great selection to choose from. The room was spacious with its own living area. The bed was comfortable and the room was CLEAN! I will be staying here again the next time I'm in town. #socialmediapromo #socialmediainfluencer #bestwesternelkhart #bestwestern #Elkhart #indiana #HotelStory

You get what you pay for. Repeat that to yourself if you choose to book this location. Yes, it's…read morecheap, but there's a reason for it. The check in process was more difficult than expected, considering the room was booked online and already paid for. Of course, they wanted a credit card for "incidentals" as though there were a mini-bar or in case I decided to make any long distance calls on their phone rather than use my cell phone. Regardless, it's policy, so I get it. You never know who is going to try to walk off with the worn bedding. Ok, so where do we begin? The second floor hallway is NOT climate controlled, so it was hot and muggy, and smelled like wet dog mixed with last week's stale weed smoke. It's also dark and aged, with flaking paint and plaster. I can't even venture a guess the last time the carpet was cleaned or shampooed. While preparing to settle in, I took my shoes off and walked around in socks, which ended up getting dirty from whatever had built up on the carpet in my room. The bathroom is dimly lit, I'm guessing the vanity sports a single 25-watt bulb to shave by, and that's the ONLY light in the bathroom. Shower temperature was good, but the pressure was dismal. My hair is only 2" long, and the pressure had a hard time washing the shampoo out of it. Towels were old, stained and ratty. The only "large" one covers either part of my front or part of my back. It's not big enough to get both at the same time. One washcloth had black stains on it and the other one was see-through thin. The toilet wobbled and lurched much like a mechanical bull when used. If I had a tool kit, I would have tightened the bolts and put a bead of caulk around the base to stiffen the ride, but I don't have them with me. Sorry. When I showered, I closed the bathroom door to prevent the possibility of steam setting off the smoke alarm (conveniently placed right outside the bathroom door for some reason) and found a soiled pair of women's panties hanging from the doorknob. (after the shower, I subsequently pinched a corner to lift them and brought them to the front desk. The clerk merely grinned and took possession of them. I hope they fit him). There IS a mini-fridge with freezer. I did them a favor by unplugging it so I could defrost the 2" layer of ice in it, while affording myself some quiet to sleep. The air conditioner is an old window unit that provides plenty of white noise to mask the ruckus outside the hotel, especially after the other tenants have had a few beers, but still isn't enough to mask the slamming doors and arguing from the hallway that continues well into the night. Breakfast is a choice between a bagel, cold cereal, a mini-muffin or a container of Activa yogurt. Thankfully, there's a McDonald's up the road. Just keep repeating "You get what you pay for" or spend a few extra bucks for a better quality chain hotel.

Stayed at this location for one night let me back up a little. First I walked in in the lady at the…read moredesk was yelling at some people " I don't understand you" . She argued with me about my boss can't pay for my room if he's not here. After we resolved that I stayed in my room one night and woke up with red dots on me.

Meh. Damp smelling…read morehallways Bed frame sticks out, so you catch the back of your leg on it when exiting. Ouch. Was an issue four years ago also. Pillows so floppy they fold in half immediately when lifted No drain catch in sink and clogged with visible thick wads of wet hair in drain Bulb in bedside reading light burned out but went on in the middle of the night at low level and woke me up Freezer inside fridge so iced over the door to freezer stuck open Non working WiFi Loud Metal nightstand with sticky rings from someone's drink on it Key card for door didn't work after check checking. Went back down for replacement and went back to room. Still didn't work. Had to wait in line each time Shower door could barely be opened from either side with two hands. Very tough to move it even by an able bodied person. Shower floor extremely slippery. Sheets and pillowcases have MANY worn out rough patches in lines like they've gotten caught in washer or dryer? All pilled up and rough like overworn flannel? Can hear and feel every step vibrate above; footsteps sound like thunder and small children sound like elephants running. Stains on pull down shade. No complimentary breakfast. Really disappointing. As a 26 year Marriott rewards member, this was really a downer. It was much better four years ago.

Horrible experience. My flight got delayed so I called them to let them know I would be in a day…read morelate, they said . They ended up cancelling my entire reservation and then I've got to the hotel and they told me that they had no rooms available. The bar and restaurant was not open during the hours. It was supposed to be open. I haven't seen it open once in my entire stay. It took me 30 minutes to get an energy drink added to my room because she didn't know how. The pillows had maybe five feathers in them total there was no way to change the temperature of the room. It was freezing. No extra blankets. No one answered the phone when I called to the front desk. The water in the shower was literally coming out red.... Which is terrifying. When I checked in, I asked for a late checkout because my flight was not until later in the day they said OK no problem. When the lady called me to tell me I needed to get out of my room. I told her I had a late checkout. She gave me attitude and I still had cleaned banging on my door every 30 minutes. As I was checking out, I asked for a drink to be on my room and I told the lady my room number she goes aren't you supposed to be checked out right now you said you'd be done at 1:30 it's 2. I looked down at my phone and I said it's 120 and my luggage is in my hand. I am leaving. Highly recommend to look for another hotel vs staying here.

We stayed one night in Room 142, and honestly, it was a pretty good stay!…read moreThe woman at the front desk was super friendly and got us checked in quickly, which is always a win when you're tired and ready to get settled. The room was clean and tidy, including the fridge/freezer. The pillows were your typical hotel pillows--nothing fancy, but they did their job. The sheets were soft, which is always a big plus for me. The water was HOT and the pressure was okay. Nothing to write home about, but it got the job done! There was a piece of paper towel stuffed into the peephole that looked like it had probably been there for a while. But honestly, it didn't bother me. If anything, I appreciated the effort because I don't want anybody trying to peek in either! LOL. The AC worked GREAT, which is probably one of the most important things when you're trying to sleep comfortably. Overall, it was a clean, comfortable place to stay for the night, and we had no major complaints. Sometimes you don't need fancy--you just need clean, hot water, a working AC, and a bed you can crash into after a long day.

The people who run this place are CRAZY. Checking was a nightmare. My friend checked in with his ID…read moreand they said he wasn't 21. He was born in MARCH 2005, today is AUGUST 2026. They refused to accept simple math, after 5 minutes of back and forth they finally came to terms with he is in fact, 21. So that was the first RED FLAG. The lady in the front said to him "all of you guests think you know something, but you all know nothing." The rooms itself smelled, were dirty, and found bed bugs in one of the beds. GROSS!!! Finally.. the check out. We get back to the hotel late last night and the person at the front desk said we would be allowed to check out at 12PM instead of 11 for free, no extra charge, great. Well it comes to 11am, and they're knocking on our doors asking us to leave. We simply said the person last night approved a late check out at no extra charge. The lady then said "no the person last night is new. He doesn't know what he's talking about" WHAT?!? So that's OUR problem? We told them we'll be checking out at 12PM, and they said OK it's a $15 charge then. THATS INSANE! I go out to leave the room around 11:45 and the lady is outside and rudely says "Go. Leave. Get out of here." Excuse me?!? That's how you treat your guests?! My friend comes out and all hell essentially breaks loose, and another manager (guy) comes upstairs and starts cursing us out. Telling us they're going to charge us $20 extra now! BECAUSE of THEIR employee TELLING US it's FREE to check out at 12PM. I stay in 100 hotels a year and have never experienced anything like that. It escalates to the guy saying he's calling the police on us, to at which point I said to my friend this isn't worth it, let's go. This place needs to be SHUT DOWN. Absolute horrible human beings, and horrible hotel. I wouldn't want my worst enemies to have to ever spend a single minute here. STAY AWAY!!