We reserved a King room using the Marriot app and checked in to our room digitally. We like to have physical key cards so we also stopped at the desk to get these although we could use the digital key through the app. Reception desk is to the left as you enter with a fireplace and two seats to the right. The breakfast area is behind the fireplace and the pool and hot tub behind the breakfast area. Pool is accessed down a hallway past the elevators. Luggage carts are by the door. Our room was pretty clean with a couple of milk chocolate spots left by the previous occupant. Really people, housekeepers have a crazy short amount of time they are allowed in each room. Show a little consideration and wipe up your mess. I carry wet wipes and it was gone in a trice. The towels here are super dense and absorbant. Shower stall is large with small shelf areas for your items plus multi-use shampoo and conditioner mounted on the wall. Bathmat is hanging on the door handle used as a towel rack. There are two hooks on the wall outside the shower. Plenty of hot water, good pressure. Lots of vanity space near the sink plus a shelf under the mirror. Lotion is mounted to the wall, two bars of soap, shower cap, makeup remover wipes and a small vanity kit are provided. Towels for four are on shelves plus an extra roll of tp and tissues. The bed and pillows were comfortable. Sheets soft. The room was cold so a/c works great and isn't too loud. The desk is a good size, but too high off the floor to be ergonomically correct. OK for one night, but wouldn't want to sit like that for a week. Fridge is behind a door under the very large TV. Coffee and ice bucket are near the fridge. There is a place for your suitcase, plus a portable luggage rack in the closet with an iron and board. Two ottoman seats are stored under the suitcase area next to the TV. Closet door is a full length mirror. Our cell service in this area was spotty so very happy to have free wi-fi. Coffee station next to receotion has lots of amenities and a nice Bigelow tea selection plus cocoa. Breakfast included waffles, juice, cold cereal, oatmeal, eggs, yogurt, toaster items and fresh fruit. Staff we encountered were all lovely. Private parking lot is easy in/out. A restaurant next door offers pub grub with an outdoor patio. Gas station at end of road leading to highway for a quick fill up in the morning. read more

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Absolutely worst experience staying at a hotel. The staff was so unprofessional and unhelpful. The housekeepers lied to my boyfriend and even called his job saying I was with another man in our room. Then when I called to resolve the issue, I was mocked and chased out of our room before check-out time. read more

Room was super clean and the front staff were incredibly sweet. Morning breakfast had fresh fruit and eggs with a meat. No gluten free or dairy free options but lots of cereal and pasties as well as a waffle station. read more

Very friendly and helpful staff. Room was clean. I like that Hampton now has clean soaps and shampoos in dispensers rather than small travel bottles. Bed was soft for us. Breakfast was ok. Fruit was not very ripe. Overall 3.8, clean room 4.0 read more

Kim is the GOAT!!! She was super accommodating, patient, and considering of my special situation. She helped sort out the issue immediately. She was so great and deserves praise! read more

Horrible customer service treats us like utter crap when they have stuff stolen out of their cars and just reach out to them for help. I simply asked if they had cameras and they responded. It's not our problem. We're not responsible for anything stolen. Read all the signs. We're not allowed to tell you if we have cameras. I spoke with Tiffany, and she lied and told her manager that it cussed her out which I did not Ryan the manager, was very rude and condescending and very unprofessional. I don't even know how he is a manager. Kim is a supervisor and was absolutely unprofessional and has no tact. All three of these people could benefit from some retraining on how to deal with customers in a positive way instead of making them feel like there's a criminal when we're the victim because our stuff was stolen. Do not stay here. read more

Very clean and comfortable! Was sick from allergies but slept good. On our way to visit our daughter.

Positives: Nice lobby, friendly staff, decent breakfast selection for a smaller place, decent rooms, good TV in the room, Negatives: Room door would not close due to a protruding screw in the door jam. Luckily my son had a multi tool and fixed it for them. Air conditioner sounded like a 1968 VW bug, and some mold on the ceiling of the shower. Not many restaurants within walking distance. read more

Hampton Inn Billings - fixing the door - Hotels Near Me - Billings, Montana

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This hotel suffers from its location. Any closer to the highway and you'd need a driver's license to stay here. It's pretty noisy and hard to get a good night's rest. What makes up for that is the staff and the breakfast. The night manager must have received a tip about me because he reminded me not to forget my pillow the next day. I did that only once, does everyone know that? Seriously, he was pretty funny and he's likely the reason that no pillow was left behind. The breakfast the following morning looked and smelled great (though I only tried the coffee). If we weren't jumping right back on the road, I would have filled a plate. The morning staff was as charming as the night crew, which was nice to experience. read more

All personnel were semi friendly most of the time they didn't speak. When I left the front desk lady was not at all friendly she did not even ask how my stay was. The food was decent the best thing to eat was the waffles you make yourself. The beds were semi comfortable the queen seamed like a double. The bathroom inside door was dirty and needed to be wiped also the bottom door rail was loand my elderly dad tripped and nearly fell I was very disappointed I have stayed in many Hiltons out of this state that were beautiful. read more

I would leave 0 stars if I could. 7 weeks ago I was denied a room because of an overbooking during a blizzard leaving me at 9pm to find a new place to stay. Now I am still running in circles between the hotel and who I booked them through in order to get a refund. Amateur and quite frankly embarrassing business practices read more

Friendly staff greet you and offer to help:) awesome sheets and clean room. Serving a grad and go breakfast and good coffee.

The sink in my room was dirty and clogged up when I tried to rinse it. With COVID happening, I was surprised they obviously didn't take the time to clean fully. read more

Hotel has two different towers, requiring two different elevators. The floors do not connect on 2nd level or higher. Staff placed my children on the third level on one tower and myself and my husband on the second level on of the other tower. There was no way for the children to get to our room without going down through the lobby. When I asked to be moved, staff refused to help. Rooms also smelled bad. Do not stay here. read more

I am not a big fan of hotels that go for less than a hundred a night. However, i was in town visiting my newborn grandaughter, my daughter and her husband, and was just looking for a clean safe hotel in which to spend a couple nights. I got so much more than that here at the Hampton Inn Billings. I can't think of a time when i've been more pleased with a hotel. Seriously! I've paid in excess of 250 bucks a night and didn't get the service i did at this hotel. From the big beautiful beds with uitra luxurious pillow top mattresses, to the large 34 inch TV with exceptional choices for viewing. To the 24 hour indoor heated pool and hottub, that came in handy as it was cold and snowing outside. Very clean and well appointed hotel from the lobby, to the 24 hour computer room with internet provided free of charge, to the great rooms. The front desk people, the housekeepers, and the breakfast buffet people all had big smiles, friendly greetings, and went out of their way to make sure everything was provided for us and then some. The breakfast was amazing. I'm used to having a basic breakfast provided at some hotels. This was way beyond my expectations all around. Fresh fruit, delicious yogurt, fresh baked bread choices, orange juice hot eggs, and sausage,, coffee that was actually good and strong, and the topper was you could make your own homemade waffles with their waffle iron and enjoy real maple syurp and fresh butter with it. I went back for seconds. Very very pleased with this hotel. When i'm back to visit my grandaughter again, this will always be my hotel choice while in Billings, hands down. Highly reccomend! A+++++ read more

Pretty bad place, hard to find, breakfast is terrible, no restaurant or bar. Two stars because the room was decent and service was fine. The scrambled eggs were the worst thing I've ever seen. How can someone who calls themself a cook, make something so bad? read more

This is a fairly modern hotel in Billings but it's not that big for large groups. There are two other HHonors properties in Billings if this one doesn't suit you. The breakfast is the same as at all Hampton Inns. read more

I would rate this hotel an absolute ZERO star!!!! Our bags were stolen from our room and they did NOTHING!!! The BS back and forth from the front desk was ridiculous, Manager was a no show (surprise, surprise)! A hotel of this caliber you would think would have cameras and at least comp a room. Do not stay here as your belongings will not be safe!!!! read more

I have never been to a hotel that makes you feel as welcome as this one. I highly recommend staying here. It feels like home. Very clean and friendly service. I will be back to visit. read more

Update 03 December 2019: Manager took the time to positively respond to feedback. Thank you!!! "I offered to strike a deal with them to offer points instead of a bad social media review. They readily agreed. Six months go by. No change. I called the Manager in September. He promised that points would be added to my account. No points added. I called again and leave phone number to return my call. No response." read more

This is our inn of choice in Billings. We sometimes need to stay the night to get to medical appointments on time. The beds are very comfortable and the pillows are as well. Our rooms have always been clean and fresh. The breakfast is is hot and fresh and there is always plenty of it. The staff are friendly and helpful. This time Shelia stopped to chat with us as we finished our breakfast and was a breath of fresh air. Just can't say enough good about the inn. Try it! read more

I always like staying here! Pretty good breakfast, nachos popcorn and cookies in the evenings, decent workout room and comfortable beds!

This Hampton Inn seems to be cutting corners. Poor maid service, no table or no desk in room, no fridge or microwave. This used to be a great place, now over priced. HHonors difficult to reseem, also. read more

I stayed here because they were listed as the "HOST HOTEL" for the Wing Ding National Honda Goldwing Rally. I was unimpressed from the check-in and it continued for my entire stay. First of all you expect the Host Hotel to be close to the event and to know something about it. They were about 15 minutes away from the activities and knew nothing about the event schedule. Next issue was the FREE WI-FI. They had a complicated sign-in process that my new phone cold not connect to. Two of the evening staff tried to sign in for about 30 minutes then they just told me that it wasn't going to work. The next morning another 2 staff members worked on it and finally got a connection. After I left the hotel and returned I had lost the connection and again could not sign in. spent the 5 days there without FREE Wi-Fi and had to use my own data program. When I asked them for help with directions to one of the events (remember, they are the Host Hotel), I got, "make 4 right turns, get on the freeway, get off in 2 exits, and turn right, you can't miss it". Not exactly good directions, then asked for a map and they circled the hotel and the event. I was on a motorcycle so all I was asking for was clear directions and they did not seem prepared to help as you would expect of a Host Hotel. Left the room at 10:30 one morning and returned at 5:00 and the room had not been serviced, there is no excuse for this. They adjusted my room rate from $114 to $99, but this did not make up for the terrible service. I was very disappointed with the entire experience and recommend you stay anywhere else considering the issues and price they charge. read more

I really liked this hotel it was nice, clean, big, and the staff was very nice. It wasn't too expensive and it was great! The complementary breakfast was great and so was the room it was in!! We actually ended up having a team dinner in there and team breakfast every morning! The pool was also very large and I enjoyed it! I jope we stay here next time we are here in Billings! read more

Toilet seat was broken when I arrived in my room. Housekeeping did not notice??? Garbage cans overflowing at breakfast.. Cardboard boxes of utensils setting out instead of utensils in the proper containers sitting there empty. Tub stopper did not function iN my bathroom. Definately not up to Hampton Inn standards. I will find another place to stay when I am in Billings read more

I'm so disappointed. The hotel is nice enough, but unfortunately I left my Clarisonic face brush in the bathroom last weekend, and it has apparently disappeared into thin air. I realize I'm at fault for leaving it behind, but would hope the Hampton Inn employed honest people and would have it returned. It's expensive ($250) so I'm sure someone knew they could resell it. I've called multiple times, but no luck. I won't be returning to this hotel on any trips to Billings, business or personal. read more

Anyone would agree that travel is stressful. This is not the place for a restful overnight stay. While the building is reasonably kept up, the nearby highway (I-90) is also guest in your room. I am near the middle of the hotel and the noise from the highway is EXCESSIVE. Another guest in the hotel had the misfortune to be in a room at the end of the corridor (room closest to the highway) and he said he couldn't sleep due to the noise. When I returned to the room this eve, I turned on the TV to catch the news and was startled to see the tv was tuned to a premium movie channel - not the local channel I watched last night. Just how long was housekeeping in the room??? CREEPY!!!!! Will not stay at the HHilton property again. read more

Travel more often than not can be stressful. I spend in excess of 150 nights a yr. in one hotel or another. One of my hotels of choice in the Hampton Inn. But as of 4/6/2016 I will be re-evaluating this decision. I know it will be the last night I spend in this paticular Hampton Inn. I was on my last leg of a 13 day business trip. It is 9:30-10:pm I pull in to the property, There are a few cars there but not many. I am standing at the desk when some one from the back comes out, I ask if there are any rooms, he says he does not know but will check, This seems to be a big chore for him. I am thankful they have a room. I let him know I/we have a corporate discount with Hilton. I give him my Honors number. He inters the number(right off my card) into his computer only to inform me that it is not a valid number, and that they do not offer a corporate discount. I do not want to argue, it has been a long day I just want to rest. I am however able to get a AAA discount, The room is $122.00 per night. I politly informed him that with our corporate discount rooms are in the $75.00-$85.00 range depending on the season. The person whom I was working with,with a bit of air, informed me that this was not a corporate hotel and as such they were able to set what ever pricing structure they saw fit. They do not offer govt. discount,state discounts, active military,inactive military or senior discounts. I thought WOW. Ok, just get the key sleep and leave. It is in leaving the next day that caused me to write this review. As I am leaving the hotel parking lot, I had to drive right past a new VA medical center. It is with a short walk of the hotel. I fully undersand a business wanting to be able to charge what ever they want. I feel that it is a disgrase for them to not offer a discount to those who have served our/my country. Spending in excess of $100.00 per night for someone who may need treatment at the VA facility maybe cost prohibitative,or put undue financial strain on an already stressful situation. We all have a choice, thanks in part to the men and women who served in our military. I am asking that when you are making plans for travel and this travel involves staying in Billings Montana, you chose to not stay at this property. They may or may not get the message. read more