I have to say that Ms. Elizabeth was so accommodating for our group. Since it was spring break we…read moredecided to stay here for our vacation and brought a group of 21. We all stayed in the hotel, and she made it possible for us to rent a room to gather in during the day and evening. Such a wonderful person. Mr. Harvey checked us in and out and he was so informative and helpful. Boy, he sure can multitask - running two computers at once! Then there was Ms. Nikki and Ms. Kayla for breakfast. Such good customer service puts a smile on everyone's face. And those grits! What can I say? They speak for themselves. Then for dinner we split up with a table of twelve and a table of eleven. Mr. Steven the restaurant manager made the reservation go so well with such a large group. And there was even another event going on. Talk about being on point. Ms. LaShun was our waitress. And it was a joy. She was like a whirlwind serving many tables at once but always making sure our drinks and needs were met. The beds are so comfortable you can't help get a good night's sleep, and the hotel is so unique with its history displaced in different areas. Another thing I noticed is that they are very good on the upkeep of the hotel. I would also like to thank the housekeepers that keep the rooms clean. We didn't need service during our stay, but I wanted to mention how clean our room (#334) was when we arrived. Thank you very much for a job well done. We plan on coming back in June and can't wait.

Meal and service in the restaurant were great. The room was perfect for my stay. Wish I had more…read moretime to enjoy my balcony. Great option in Augusta

Standard Home2 suites. Clean, spacious, and friendly staff. Breakfast was against standard, but…read morewell stocked. It was great to see a Toys for Tots Drive box in the lobby, so those of us traveling around the holidays could still participate in these great causes.

Bedbugs on the 4th floor and the staff couldn't care less. Has went downhill big time in the past…read morecouple years. Dirty. Do not recommend staying here.

Hotel was undergoing renovations but it did not negatively impact our stay. Our room had a good…read moreview of the river. We did order from the hotel restaurant and were pleasantly impressed with what we ordered. I had the Mediterranean salad with grilled shrimp, which is what the bartender suggested) and it was AMAZING!! I came home trying to duplicate it and cannot quite get the flavor like theirs. My Mother had the calamari and it was good as well. We enjoyed the concierge lounge and were very pleased with the breakfast offerings and the young lady that worked there was so nice. If we are ever staying in Augusta again, I would definitely stay here again AND order the salad (it was just that good!!)!!

Great facility to host a wedding or event - very good food - the fried chicken was amazing. Clean,…read moregreat staff.

We had a good stay at Hyatt House Augusta / Downtown. The hotel is in a convenient location, though…read morethe area feels a little rough around the edges. Our room was solid--comfortable and clean, though not particularly fancy. The staff were friendly and helpful, and breakfast was quite good. We did run into an issue with our key card at check-out and were locked out, and the front desk couldn't resolve it, but housekeeping was able to assist, so it wasn't a major problem. Overall, it's a practical and reasonably priced option if you need a convenient downtown location. Not the most luxurious stay, but solid and dependable.

We were in town for the weekend and decided to give this place a try. It was a good decision…read more We got a room on the 6th floor with a nice view. The bed and room were both very comfortable. The shower had great water pressure. The lobby is nicely decorated and free breakfast is included. The 8th floor/rooftop has a bar and huge banquet room for events. There are plenty of restaurants on Broad street within walking distance.

Clean & professionally staffed. When I walked in to check in, I was warmly greeted and received an…read moreupgrade for being a diamond elite member. The room was clean, no smell, or issues during my stay. Fairly quiet despite being near a major road. No issues with neighbors or other guests. Like most hotels, this location also had a small gym and their equipment is pretty modern, especially their treadmills. If you're a diamond elite member, there are designated parking spots available on the side outside to use. Among the top hotels in the area, I highly recommend this holiday inn express.

Stayed here for 1 night in July 2025…read more TL;DR: way more good than bad here. Clean, comfortable, spacious room (mine was a king so your mileage may vary). Great staff. Would have no issue booking here again. The Good: *The staff is incredibly friendly. Everyone I had the pleasure to interact with was wonderful! *The water pressure was great *The bed was comfortable, not the best, but better than most hotel beds I've slept in. *The king bed room had a chaise, and it wasn't uncomfortable for the hour I used it to watch the GIANT television * microwave and refrigerator! The okay: *Breakfast was your typical included hot hotel breakfast. Nothing spectacular but does its job. The bad: The windows lack a way to block out sunlight during the day. It had a pull down translucent white shade and a heavier, opaque pull down shade. The issue is way too much light bleeds in around the edges. Made my attempted nap be just that, attempted. *The tub was a little damaged and chipped. The floor of the tub felt a bit unstable, but I didn't feel unsafe. It just "gives" a little, if that makes sense. While I'm not rating as good or bad, but there were some weird pieces of wood in the corner by the door that seemed like a contractor didn't clean up and neither did anyone else (pic provided).

We knew this place was dealing with some renovations, but: 1) the phone in the room didn't work so…read morewhen we discovered much of the following you couldn't even call the front desk; 2) the television had very basic cable...but most importantly in AUGUSTA, GA - the home to The Masters...and the week of The Masters...and they have no Golf Channel in this property; 3) it would have been fun to open the blinds and see the sunshine, but those doing the renovation have painted directly over the window!; 4) we were a two-night stay but the room was not cleaned after our first night (see #7 below); 5) we used the sofa-bed, but there were no extra pillows or a blanket in the room...okay, so just call the front desk you might think - but see #1 above; 6) the shower had zero (none!) soap OR shampoo in those little bottles (bone dry); and to make it more fun, 7) I had a late checkout on my last morning and no less than 5 different employees knocked on my door to finally clean the room...when I didn't even want to be disturbed. Now, it would have been way convenient for me to put out the "do not disturb" placard, but NOPE - there was not one. Very disappointing for a property that flies the Hyatt flag. Hyatt is a way better company than this property represented in our stay.

Great first impressions as you enter, clean, pretty, well kept, easy check in, nice staff, close to…read moregood food (make sure to try frog and hen across the street, Room was spacious, clean, was some wall damage from previous leak near the window. View is crappy though.... Price was fair, bar was nice, nice outdoor areas. Seems a safe location.

A fun place to stay . The rooms are clean and the grounds are well taken care of . I've been…read morevisiting here for years and can see all the improvements made

I've been coming here for years, and I've always had a great time, this is my last time visiting…read more The morning after I checked in, the hotel had to do plumbing work in the room next to me. All of a sudden, all of the feces from the toilet next-door starts shooting out of drain of my shower. So what did the hotel do? They've moved me from my very nice room, to an old outdated room with junk yard furniture. When I go to get into bed, I pull back the comforter, and there is a feces stain on the sheet. I just told the front desk, and the lady was very nice, and said she felt sad that I am not enjoying my stay. That was it. She did not even offer to bring me clean sheets for that shit stained bed that they gave me. This is absolutely disgusting. I want to just leave and go home, but they have a three night minimum and money is a lot more important to them than customer service.

Recently stayed at the Lookaway Inn during a brief, two night stay in Augusta…read more The Inn itself is historical and beautiful. There's the main house (which I honestly don't know if there are guest rooms in the main house, but I would think so) and then there are additional rooms around the back. I stayed in one of the rooms out back. The room was on the ground floor and was spacious and beautifully appointed in period appropriate furnishings. The bathroom was also spacious and and a big and deep jetted tub, which was an unexpected bonus. The room was clean and quiet and the bed was comfortable. The inn is conveniently located to eateries etc. For my solo traveling girlies: + I don't believe the Inn is staffed all night. I was checking in around 5:30pm and the Innkeeper texted me to let me know they had a meeting and wouldn't be there upon arrival. They sent me instructions for how to do a self-check in and gain access to my room. My car was the only car in the parking lot all night. I didn't see anyone else--I believe I was the only one at the inn that night. + My room was accessed from the outside (ie: my room didn't lead to a hallway--it lead to the outdoors). And, there were two doors to access the room (both leading outside). They both did have deadbolts and one had a door chain at the top, +Parking is on site, well lit, and close to entrances +The inn appears to be in a nice area of town I don't know that I'd stay here solo again but would 100% stay with my partner.

What a find with Lookaway Inn. Just across the River from downtown Augusta, nice neighborhood…read more Close to everything. Great Old Historic Southern Mansion with a newer addition in the rear of the main home which is in keeping with an old world style feel. High ceilings, Rooms are like a very nice guest room in a good friend's or family's home. Very cozy, nice size room, easy access to main floor rooms from the parking lot. There is a set of stairs (no elevator) to the 2nd floor. Nice courtyard off main floor rooms to sit and relax. Bathrooms have soft, black makeup remover washcloth for us women and makeup remover towelettes plus all needed shower amenities. TV and lights turned on, water bottles included. Just like coming home, much nicer than a hotel. John and Mary are great hosts and very accomodating to our schedule. One of the BEST parts is the awesome included breakfast, made to order eggs, sausage, etc. fresh various bread types, fresh fruits, all set in their main hotel formal dining room with china plates and silverware. Don't worry dress is casual in this room :) The price is AWESOME for all that is included. You cannot beat it. Easy access to expressways. Could not ask for more. We will definately return when we head back down south toward the beach area. We stayed at Lookaway Inn coming and going from our trip to Hilton Head. A nice halfway point for us to relax. They have also built a very nice event venue building on the property. There was a wedding right before we arrived and more wedding events planned.

I passed through this hotel after a cross-country trip trying to make it to Hilton Head. I was…read moregetting tired and sore so I pulled over a few hours out from the hotel, pulled up my Marriott Bonvoy App (I'm platinum) and found them online. I actually called the front desk to advise them that I was making a late reservation but was fully intending to come. At NO time did she indicate they were under construction. I arrived at about 0200 and found that the entire lobby was a construction zone. Significantly, I am handicap. They were in the middle of renovating and it was litterally treacherous. I spoke to the front desk clerk (really the night auditor) and she offered to cancel my reservation so I could go elsewhere but I was a ZOMBIE and she assured me the floor in which she was assigning me (3rd floor) was newly renovated. I took the room. The floor/room was fine. The air quality and rest of the hotel was a construction nightmare. Dust, dangerous walking paths and by the time I woke up, I was having a hard time breathing and need to use my inhaler for the first time in almost 1 year. I am NOT a Karen. I used Marriott Bonvoy points (19k if I recall correctly) and was very disappointed with my stay. I wrote in to ask for a replenishment of my points at Bonvoy Customer Service and fully expected to be replenished. Shockingly, the hotel's response was that I was advised of the construction and basically flipped me the bird with a Caveat Emptor and refused to return my points. Suffice to say, I was pissed. I escalated the issue with Marriott Bonvoy and as one would expect from an awards program like Marriott, they immediately replenished my points. In the meantime, beware of this property. It is a franchise location and the owners seemingly lack the commitment to excellence and top customer service one usually associates with Marriott properties. Everyone I encountered while I was on property was kind, professional and highly apologetic. They had apparently been forced to master that behavior. Now that construction is done, I wanted to share this story and make sure that my Bonvoy colleagues realize that leopards never change there spots and that, if requiring accomodations in the Augusta airport area, give careful consideration about choosing another Marriott property.

Overall somewhat underwhelming and dated. Rooms are clean, but but barely 3.5-4 star hotel…read morematerial. Staff was eager to remove towels during daily service but neglected to replace them. Luckily, the front desk was eager to help after hours, and in general was the highlight of my stay here with their friendly demeanor and "can do" attitude. Common areas appear somewhat drab and spartan.

I recently stayed here for one night, and overall it was a pleasant experience. The staff was very…read morewelcoming and provided our room right away at check-in. The lobby was clean and nicely maintained. We stayed on the 4th floor, and the room itself was quite spacious. However, it does feel dated, especially the bathroom and the heater/AC unit was fairly loud while running. Nice touches included complimentary water bottles and cookies at check-in, plus a coffee maker with free pods in the room. We also tried their breakfast, which was filling and reasonably priced at $19. Free parking was a big plus, and the hotel is conveniently located about 20 minutes from downtown. Overall, a comfortable stay with friendly service, though the rooms could use some updates.

I chose this hotel for my stay for my daughter's dance competition and it was a fun experience for…read moremy daughter. Two of my dance mom friends also booked there , and because I am a gold Hilton honors member, I was able to put all of our rooms on my account and get us a $30 credit for dinner or breakfast each day of our stay. Now I will say the bathrooms are rather small, idk if the fridge wasn't working or wasn't plugged in , and the faucet handle was hard to turn in the bathroom, but outside of that, the room was cozy. The staff was so amazing and so sweet. Definitely southern hospitality at its best. The front desk staff was always available and ready to assist and when we got breakfast, the lovely women were so kind especially to our girls, they engaged in conversation, and was great with service. I love staying anywhere Hilton and I recommend this place if you're in Augusta.