I moved upstate from Brooklyn about 5 years ago. After going…read moreto 3 different dentists up here I about gave up. Franklin Lackee, DDS IS the best dentist I have ever gone to, and I am 65. No pain, no fear and very professional. Nicest Man who knows what he is doing. I can't say enough about him AND the entire staff. I will be making another appointment real soon. Have a lot of work that has to be done and again, I have no fear finally!

I was PETRIFIED going to the dentist fur anything even a simple cleaning ... I had a filling that…read moreneeded to be taken care of immediately so had no choice but to face my fear! I called the office and they gave me an appointment 1.5 month out, but called in a week with a cancellation. When I arrived the front desk staff and dental hygienist were there to receive me, both were very friendly and welcoming!! Remember I said PETRIFIED of dentist! I explained (more like emphasized ) to The hygienist my fear! She took her time and was so gentle! Today I went for a filling, again totally petrified based on past experiences! Dr. Lackee was so gentle!! I didn't feel anything! It was a breeze! I have more dental work to be done and looking forward to a pain free session .

Brilliant Technical Care, Undermined by Toxic Office Culture and Shocking Dismissal…read moreOverall Rating: (2 out of 5 Stars) This is a complicated review, spanning several years of specialized care. I must separate the technical expertise of Dr. Rothstein from the administrative and cultural environment of The Smile Place. The 5-Star Dentist: Dr. Rothstein is exceptionally talented and kind. I came to him needing complex work done on a failed permanent bridge after a high school trauma left me without my front teeth. This is a very vulnerable situation, and Dr. Rothstein showed genuine compassion and the highest level of skill, successfully recreating my smile where others could not. If you are looking for cosmetic dentistry or complex restorative work, he is, without question, a genius and one of the best. The 1-Star Staff and Culture: The reason I am compelled to write this is the pervasive atmosphere created by the rest of the staff, from the front desk to the hygienists. While under Dr. Rothstein's care, I overlooked numerous instances of textbook passive-aggressive comments and behaviors directed toward me. As a patient, you quickly learn that getting in to see the doctor, who is truly excellent, takes priority over the unpleasant--and unnecessary--staff drama. It was always clear the office lacked soft skills and professional empathy. The Shocking Dismissal: The relationship ended abruptly and disrespectfully. I had scheduled cleaning appointments for my daughters in May to ensure they were seen before an insurance transition. When my daughters had an unexpected, time-sensitive conflict, I emailed the office the morning of the appointments to apologize for the inconvenience and cancel, and I immediately offered to pay the full cost of the missed slots. (By the way they are both young adults) Two weeks later, I received a certified letter formally dismissing me as a patient from the entire practice. After putting up with years of unnecessary passive-aggressive tension from the office staff, the ultimate irony is being fired as a patient via certified mail because my daughters missed their cleaning appointments--an inconvenience I offered to fully rectify financially. Attempts to reason with the front office post-firing were met with being ghosted. Final Verdict: Dr. Rothstein's talent is 5/5. The patient experience, from the day-to-day interactions to the final, shockingly cold dismissal, is 1/5. If you need great, cosmetic work and are prepared to tolerate a hostile atmosphere and risk being arbitrarily dismissed over a scheduling error, go here. If you value a warm, friendly, and professional environment where you won't be met with passive aggression or an immediate firing over an honest mistake, this is not the place for you.

I am so grateful to The Smile Place Dentistry. Thank you so much for getting me in for an…read moreemergency exam and tooth extraction. Your entire staff provided such excellent treatment. Your main concern was my good health. Special thank you to Dr.s Rothstein and Kim. You are not only THEE BEST at what you do, but you are compassionate and kind as well. What you do and how you do it really is refreshing!

I had to have a bottom tooth removed a few weeks ago and decided to try this surgeon. I'm deathly…read moreafraid of dentists but he was very kind and understanding. I was sedated and only remember waking up in recovery. The staff was also very friendly and kind. Can't complain about the quality of the work. The only reason for the 4 star review is that even with my appointment, I still had to wait about 2 hours to finally be seen.

This place has a so-called dentist who only does tooth extractions. Even though they advertise as…read moregeneral dentistry and prosthodontist, offering dental implants and the restoration of damaged teeth with artificial devices, crowns, dentures, bridges, jaw disorder and more, they DO NOT HAVE THOSE SERVICES. A fraud. Then they charge $75 for their negligence in these services. A FRAUD!

This office is closed! Found out today 8/6/2025. No notice received. When you call it just plays a…read morerecording over and over.

The Dentist and dental tech staff are very good. The receptionists are inept. They failed to notify…read moreme that the dentist was out, and when I arrived for scheduled appt, they lied about trying to reach me. On a prior occasion they left me waiting for an X-ray, then said they announced my name when they did not

2 stars out of respect for the front desk staff and the hygienist. Horrible experience with the…read moredentists. Unfortunately still dealing with the damage this place caused and now paying out of pocket at a new dentist to get it fixed because I dont trust the doctors here whatsoever. Needed to get a crown and saw Dr. Rama. He recommended a porcelain crown instead of the regular one covered by my insurance. They said it was $900 but theres a "deal" of $400 off when you sign up for the dental care plan or whatever through County Dental that can be cancelled at anytime. I told him Im a college student and thats pretty pricey for me and Im okay with the insurance covered crown. He insisted the porcelain one was a better option and essentially pressured me into getting that one and said (yes, he really said this to me) "it's a no brainer. Unless upgrading this crown will make you go hungry you should really get this one". I told my mom what happened and she called the office telling them to cancel that $500 crown and give me the regular one. Dr. Rama called me after hours on his personal number to assure me he never pressured me and that "there must have been a misunderstanding". Whatever. I went back to get the permanent crown and he made a big show of generosity that they went ahead and made me the porcelain crown at no charge bc of "the misunderstanding". Cool. He put it in and for a couple weeks afterwards I started tasting a rotten taste near the tooth and I scheduled another appointment bc I was concerned. Dr. Rama took a look and said he was "quite proud of this work" and thought it was a perfect crown and said the taste must be due to my hygiene routine. I got a second opinion at my new dental office where the doctor saw the crown was ill fitting within 5 mins of me sitting in his chair. He said if I had been his patient he would have fixed it the moment I came back. Unfortunately because I wasnt his patient I had to go back to OCD bc I didnt want to pay out of pocket for their mistake. I requested to see a different doctor and saw Dr. Mack who agreed with my new dentist's opinion and "fixed" the crown. However, 2 months later Im experiencing pain, extreme sensitivity and overall issues with that crown. I went back to Dr. Mack to see what was up and was never seen by the doctor. I made an appointment during my lunch break at work and sat in the waiting for for 30 minutes before I had to tell them I need to go back to work. The front desk was always helpful and kind, after waiting 10mins I asked if I was here at the right time and she went to ask the doctor what was taking so long and she let me know they said a few more minutes. I waited 20 more minutes and had to go. Dr. Mack called me on the office number and claimed he "squeezed [me] in" (this is not the case, I made an appointment based on his openings and he was not consulted). Brief conversation in which he evaded any responsibility for my delayed appointment. Im reasonable and understand things dont always go as planned and ideally I wouldnt have had work but thats not realistic for me or a lot of others. I let him know I wont be using that office anymore and feel others should know about this experience.

I saw Dr. Bonelli for a dental emergency. I needed a root canal and I was in tremendous pain…read more During the first visit, Dr. Bonelli, "killed the nerve" and told me I should be "fine" and experience less pain. I was scheduled to come back the next day to complete the procedure. On the way home, after five or more shots of Novocain, I was in MORE pain then when I had arrived. I could not eat anything solid, I was unable to sleep more than 30 minutes and I was taking tylenol and Advil every three hours. When I went back the next day, I explained to Dr. Bonelli about the increased pain. He stated that he would call in a prescription for Ibruprofen and a stronger antibiotic. Dr. Bonelli stated that I would need to be seen by an Endontist, as he could not help me. He patted me on the shoulder and said "good luck" and then the receptionist gave me a manila folder with a paper copy of my X-rays and the information for an endontist. It was after 4PM by this time. The endontist I was referred to was closed, Dr. Bonelli did not send in the medicine that evening, in fact, I had to call the next day to ask again. The medicine was not received by the pharmacy until after 1PM. This dentist does not care about his patients and should retire as it seems as though he is rushing the process and forgetting key elements, such as calling in prescriptions. The receptionist called me today asking about an appointment for a cleaning next week, no mention of the previous incident and I informed them I would not be coming back to that dentist. DO NOT GO HERE!!!

I've been going to this facility for 4 years and absolutely love it. Very friendly receptionist,…read moreHygienists are very caring. There are 2 dentists but I see Dr Lackey. Highly recommend them

Dr. Plotkin was understanding, professional, and very skilled. He made my whole process quite…read morepainless and finished his treatment in less than a month. Milly was also quite professional and understanding. Highly recommended. Sandra

The dentist and dental hygienist that took care of me were absolutely amazing, professional, kind,…read moreand thorough throughout my visit. Unfortunately, the experience was let down quite a bit by the reception staff, who were less than friendly and seemed to lack presence. It's disappointing since they are the first faces you see when you walk in, and that initial interaction sets the tone for the visit. I do not care how great the dental team is, I am not going to go anywhere and be treated as if I am an inconvenience. Dental Staff-5 Office Staff-1

First, let me say that I have NEVER, EVER had an experience like the one I had with this facility…read more EVERYONE and I mean EVERYONE was AMAZING. They are kind and patient. Caring and considerate. Leta and Brenda were absolutely FABULOUS! I was terrified of being there and from the very beginning Daniella was a calming presence. Believe me, the panic was REAL. Leta calmed me down with breathing exercises and then Brenda came in with light and laughter! Dr. O was kind and was able to explain everything that needed to be done with grace and class. THIS FACILITY IS THE PLACE TO GO! This was my first time being here and I can't express enough gratitude to the people who made this an absolutely beautiful experience. THANK YOU 211 DENTAL!!!

Dr. Uddin and team are fantastic. From check in to check out, their patient care is the best.read more

The front desk seems ill-informed and confused sometimes. I've never had a bad experience with them…read moreand the doctors def know what they're doing.

I brought my child in for a check up and left with a very bad experience and beyond upset and…read morefurious. Two of their staff members spoke badly about my child's condition and reason as to why I was bringing her in. They weren't even the ones to bring me in a room. So there we have a violation of patient confidentiality. One of them even said a very denigrating racial comment about my daughter's lips. I brought it to Dr. Peters since he was the one who was seeing my daughter and he very disgustingly turned back around into his computer dismissing me and said oh I don't know who you're talking about. When I demanded their names he again paid no mind and didn't even care and stated I don't work with them to know who you're talking about. During the examination I explained that my daughter was in pain if he could please be careful and with no surprise to me he was pulling and tugging on her lip. I was beyond mad at this point, it's not the first time I leave the office with a very bad taste after a visit with him. He doesn't seem to care to explain procedures or side effects. On another occasion he even whacked my child across the face!! Why is he still in the office I do not know. I brought up the incident of the two young woman to the ladies in the front desk area and one of them with glasses on the heavier side didn't even care wasn't even caring enough to go get her manager and just said that she would call me back as she was currently busy doing other things. When I said will she really call me back or is it just your way to get me out the office she assured I would get a call. Along came 3pm and since no call was given I decided to call and spoke to their manager. This office can really benefit if people that have a passion for the field are hired instead of those who just go in to collect a pay check. It's not the first time this so called receptionist "helps" if it's even considered helping.

Came in for the Yearly Check Up and cleaning of the olde chompers…read more Office Staff was efficient as always... Completely explained the billing and checked my insurance coverage. Quality of care is top notch. I always see Celeste when I need Dental Hygienist work. The place runs like a well oiled machine!! THANK YOU

Great dental practice. Appointments run on time and staff are wonderful…read more My hygienist was gentle and thorough.