I've been going to Dr. Chris since maybe 2007 or so and have always had a good experience. In the…read morepast they sometimes hired other dentists who weren't as good, but has mostly been Dr. Chris (and on rare occassion his dad who still chips in now and then) for the past decade. Some of the lower reviews are about front of the office staff, which I vaguely recall being a bit gruff, 10+ years ago but everyone the past few years have been lovely. I have had two root canals (hey I'm 40 such is life) and one was done excellently by Dr. Chris during 2020 in COVID. He did a great job relieving the pain I had been in for a few months. Anyway, highly recommend this practice 10 out of 10 for the last decade or so.

My family and I have been coming to this dental office for over 7 years, and the consistency of…read morecare has been outstanding. There was a time when I didn't have dental insurance and needed a crown replaced--Dr. Chris went above and beyond to help me, offering a fair and reasonable solution without compromising quality. His kindness, honesty, and steady professionalism truly set him apart. As someone who gets a little anxious in the dental chair, I can honestly say Dr. Chris has earned my full trust. He's gentle, patient, and takes the time to explain everything in a way that puts you at ease. I've recommended this office to friends and family, and I'll continue to do so for years to come. It's rare to find a dentist who's not only skilled but genuinely cares--this office checks every box!

This is our family dentist. It's a large office with several dentists, dental hygienists and other…read moredental professionals. So as you can imagine you will find all your dental needs at this office. We find that the doctors at this office do a really good job with cavities, teeth cleaning, etc. I've had another barbaric dentist from another town over leave me with a bad bite from a terrible cavity fill and this office was able to help me with correcting that. My family gets regular dental check-ups here and cleanings. The office is very large, clean, neat and even has it's own finance department to help you understand the costs that you will incur which I really like this way nothing is a surprise. They give you the option to decide if you can afford the services and/or arrange some kind of payment option. The only thing I don't like about the office is that the doctor's are always trying to up sell another service or recommending something that may not be of urgency. If they could they would probably keep us visiting them on a regular basis. Otherwise we really like this dental office and the doctors. A++

Recently moved to the area and got a coupon for a "comprehensive exam, Cleaning and X - Rays (as…read moreneeded)" for $75. When I called to schedule an appointment, I mentioned I didn't need the x-rays assuming that it wouldn't matter anyway ("as needed"). Was told that the coupon would not be honored and I would have to pay $95 for the cleaning. Oh. Okay...I schedule the appointment anyway. A day goes by. I think about it. Why would I have to pay more for doing less? I called back and explained that I didn't need the x-rays and that it didn't make sense to charge me more for doing less than what is listed on the coupon. The receptionist Lauretta insisted I would need to do the x-rays as part of the comprehensive exam. I explained again- no cavities ever, no need for X-rays. Don't want the radiation. She wouldn't budge- no x-rays no coupon...so I cancelled my appointment. Was genuinely surprised that they wouldn't want a new customer simply because I didn't want more radiation blasted at me unnecessarily. No cavities, no pain, no need. Disappointing interaction and if they're that sketchy about honoring the coupon, I wouldn't want to deal with them anyway. Go figure.

As always, the staff was wonderful. Pleasant and professional and they never try to sell you on…read morework you don't need. You can't go wrong with Dr Kowal and her staff

I am sharing this story in the hopes it prevents someone else from experiencing the same scenario I…read moredid. I had an insurance change and Dr. Kowal was in in-network for both me and my wife. I found a couple reviews online and all were positive. I decided to give her a try. The office staff are all very nice and the environment is clean and presentable. Dr. Kowal did 4 fillings for me; 2 on top and 2 on bottom. All fillings were between teeth. She tends to rush into the exam room, operate quickly and then leave quickly. She was not very sensitive or gentle while working on my teeth. A couple times I had to ask her to stop because she had her hands pressed on my face while operating and it was uncomfortable. I've been going to dentists all my life and never experienced this before. I've had root canals, wisdom teeth pulled, etc. Immediately following my bottom fillings I was experiencing sensitivity to any temperature of fluid. I called the office and her staff advised me sometimes fillings can take 4-6 weeks to stop being sensitive. I waited a total of 7-weeks, having no use of the left side of my mouth the entire time. I've never had a problem with a tooth healing slowly in the past and I have had fillings and root canals done by other providers. If it were just hot/cold I would have wrote it off as the tooth needing a root canal but even room temperature water was sensitive to the tooth. I went back to Dr. Kowal who offered to do a sedative filling. I asked her to take a new x-ray and examine the current filling for any issues as the sensitivity didn't feel normal. She did the new x-ray and said everything looked fine. I stated I wanted a second opinion and took my new x-ray to my original provider (who is now out of network). My original provider immediately identified 2 issues with Dr. Kowal's filling and later a third issue: First, the filling was not closed on the bottom which allowed liquid to go into the nerve area. Second, the filling was loose; also explains the extreme sensitivity. Third, the cavity was not completely cleaned out and would have had to either be re-done or would've turned into a root canal in time. Two days after my original provider re-did the filling I was feeling significantly better and experiencing little zero sensitivity. My top filling is now also having the same issue. My bottom filling turned into a root canal due to having to be fixed so many times. My top filling is likely going to be a root canal as well. What should have been 2 standard fillings turned into 2 root canals, months of tooth pain and hundreds of dollars spent on crowns due to sloppy work. Just to further confirm my suspicions, my previous provider closely monitors teeth that might be developing a cavity and he said none of the teeth Dr. Kowal worked on showed any signs of a cavity. I refuse to believe in the 6-months between visits I developed 4 cavities. I am concluding Dr. Kowal worked on teeth that did not need fillings and performed sloppy work. Based on this I would NEVER use Dr. Kowal again. UPDATE::: 7/7/16 I have since learned that the teeth Dr. Kowal worked on were marked by my previous provider as going to need fillings in the future. I had previously made the assumption Dr. Kowal worked on teeth that did not need them. That is inaccurate. I still stand by my comments that she is not gentle enough during exams and procedures and the fact that one of my fillings was done very poorly, having multiple issues. I still would not use her again nor would I recommend her.

Had an awful experience with another hygienist and dentist, and believe it or not, I look forward…read moreto this office! Hygienist is funny, patient, and does a beautiful job with cleanings and whitenings. The doctor is amazing, and reviews all of the procedures in depth before they happen. Staff is always so pleasant to interact with, and facilities are clean and in great condition.

A compassionate group of local folks, who take pride in providing quality dental care. Let's face…read morefacts , no one WANTS to go to the dentist , but good dental health is a vital part of taking care of yourself, And the people at duchess dental care go out of their way to their best to make sure your experience is a pleasant one. From multiple TVs in the exam rooms to leveraging SMS messaging for appointments and iPads to fill out forms they have their grips on technology side as well. Solid experience overall.

This is an outstanding dental practice. Dr. Kim is skilled, efficient, and kind. He took me as a…read morenew patient when I had an acute problem, and he was able to create the best outcome possible. He does explain everything carefully, so I knew what to expect. The staff is friendly and on their game -- such a great experience for the patient! The office is beautiful and soothing, as well. I won't go anywhere else for my care.

Great dentist! Very nice office staff. They truly have their act together here. Beautiful office,…read morenever have to wait around and best cleaning I have had in years!

I moved upstate from Brooklyn about 5 years ago. After going…read moreto 3 different dentists up here I about gave up. Franklin Lackee, DDS IS the best dentist I have ever gone to, and I am 65. No pain, no fear and very professional. Nicest Man who knows what he is doing. I can't say enough about him AND the entire staff. I will be making another appointment real soon. Have a lot of work that has to be done and again, I have no fear finally!

I was PETRIFIED going to the dentist fur anything even a simple cleaning ... I had a filling that…read moreneeded to be taken care of immediately so had no choice but to face my fear! I called the office and they gave me an appointment 1.5 month out, but called in a week with a cancellation. When I arrived the front desk staff and dental hygienist were there to receive me, both were very friendly and welcoming!! Remember I said PETRIFIED of dentist! I explained (more like emphasized ) to The hygienist my fear! She took her time and was so gentle! Today I went for a filling, again totally petrified based on past experiences! Dr. Lackee was so gentle!! I didn't feel anything! It was a breeze! I have more dental work to be done and looking forward to a pain free session .

My son had a tooth that went bad very quickly. It caused a huge infection. His regular dentist put…read morehim on an antibiotic but it wasn't helping. They wouldn't be able to see him until Monday. This was a Friday morning. We spent all day trying to find some one somewhere that could help. We didn't want a hack because he was in enough pain already. We looked for who was getting good reviews as well as had a good track record of training. We finally found Dr Scott but when we called, we got his answering service. We thought at this point it was a trip to the ER. But amazingly Dr Scott called me from his car. He was very nice and understanding. He met us at his office at 5:15 PM on the Friday evening. He opened up and took him right in. He took great care of my son and let me stay with them while he worked on his tooth. He goes back soon now that his infection is gone to have the tooth finished up. I'm very happy we found Dr Scott just wish it wasn't this way.

The friendly demeanor of the dentist and staff does not make up for the serious and unacceptable…read moreproblems I experienced at this office. I was overcharged, and my insurance was submitted claims for procedures that were never performed, which raises serious ethical and billing concerns. After a crown was placed in March 2025, my regular dentist later found excess cement left directly on my gum line--a basic and preventable error. My dentist was extremely disturbed by this and stated it could have caused damage to my gums. Leaving cement behind reflects a clear lack of attention to standard dental care and patient safety. To make matters worse, the crown fell off while I was eating (and unfortunately swallowed) yet I was told I would need to pay out of pocket for a completely new crown, despite the original being placed only months earlier. Refusing to stand behind recent work while shifting the financial burden onto the patient is unprofessional and unacceptable. Between the billing irregularities, substandard workmanship, and lack of accountability, I strongly advise others to avoid this office altogether. If you do choose to go here, verify every charge, closely monitor what is submitted to your insurance, and be prepared to seek corrective care elsewhere.

Today was the follow up appointment for the root canal I had last month…read more I arrived earlier than my appointed time. Last time the GPS sent me to the wrong end of Fox St; and kept rerouting me back to the same spot. Today the GPS did it's job. The front desk staff informed Dr. Blondin that I was here; and almost immediately I was ushered into an exam room. His assistant had me in two bibs to protect my clothes, asked if I wanted music, I thought I was on a cruise ship. Every knob, handle, wire, instrument in the room was covered with plastic. The Zeiss microscope was in its own sealed plastic bag. Dr. Blondin was in shortly. He explained what was going to happen today in his cheerful and reassuring voice. After a local analgesic; the work began. A dental dam was applied, then the drilling began. All the while the doctor was letting me know what was going on during the procedure. A few X-rays latter I was almost done. The X-rays showed the true picture of the bicuspid and the repair done. I'm way past the age of being in awe of anything. This endodontist office leaves me awestruck. Everyone does their job with precision and acumen. If you need a great endodontist - This is the place to go to first. What's that old saying? "you've seen the rest; now see the best". I'm paraphrasing.

Having never had any dental work other than the standard cleanings and my wisdom teeth out, I have…read moreto give Dr. Assogna and her associates major props for putting my nerves at ease and making a root canal a pleasant experience. From explaining every step of the process to the hands spa treatment, you felt comfortable and calm throughout the entire process. Kudos to the team, I hope I don't have to go back, but if I ever need any tooth work done, I know who I'm going too.