I'm having a similar experience to someone above. MC was paid IN CASH and I was waiting for parts…read moreto be ordered. They said they'd call me in 2 days. THREE weeks, no call. I called 12 times and suddenly no one will answer my call. I left 5 messages. No return call. On a hunch that something was fishy, I called from a different number and suddenly they answered on the first ring... They also claim to not have received any of my messages. It's feeling very discriminatory, but worse is what were they going to do with the money if I didn't get through? It's very concerning. 'll update if it turns around and if not I'll end up going to consumer affairs. It's a $2k all cash repair and I'm being ghosted by the mechanic. Something is not right.

Warning : When I met Abdull he acted very helpful , knowledgeable and friendly …read more In reality he was dishonest and did a poor quality job and got pay very well .

I called the American Auto Body after getting into a bit of a fender bender. Automatically, I was…read moregreeted by a friendly voice on the phone and told to come by that day. At the shop, the owner gave me a reasonable quote for my break light and offered his professional expertise regarding a few scratches on my car. He fixed what was necessary, but told me to go with a paint pen for the scratches, since it is less expensive, and even told me where I could purchase one. I genuinely appreciate both the kindness and professionalism at American Auto Body and would come here again!

From the owner: American Auto Body is a locally owned auto restoration shop that provides a complete range of…read morerepair and restoration solutions to get your vehicle looking better than ever

Absolutely terrible experience with Fonzarelli's. We first contacted them on December 4th to get…read moreall four rims replaced through our warranty company. From the beginning, communication was a mess--they rarely returned our calls and we had to constantly follow up just to get basic updates. The tech we were assigned to was barely ever at the shop because he worked at multiple locations, and unfortunately, he never handed off our case to anyone else. To make things worse, he clearly didn't understand the process to complete a warranty claim, which delayed everything even further. Now it's April 10th, and we just found out they also weren't returning calls from the warranty company. That's over four months wasted with absolutely no progress, all because of disorganization and lack of professionalism. I had been putting off replacing my tires since the fall because we were waiting for them to replace the rims. Anyone knows you don't mount new tires twice if you don't have to. So now I have no new rims and my tires are bald. They dropped the ball every step of the way. Avoid Fonzarelli's at all costs

My parents had two cars fixed there and each time they did an awesome job. AAA told me to go to…read moreMidtown Collision in Newton and it was over a month for them to even get half the parts to fix my car with no communication whatsoever. So I went to Fonzarelli's instead. They took a week to get all the parts, paint and fix my car. It literally looks brand new and like nothing ever happened to it. They even cleaned the inside. If you want your car done the right way from honest people who don't overcharge by trying to upsell crap you don't need or charge you with insane hour labor rates and do a perfect job, go to this place.

Staff was very nice and went out of their way to help. Facility was very clean and organized.read more

After my one star review I brought the car back and they fixed the problem. Kiel was the best…read more They should do a better job inspecting their workmanship before they return the car.

Great service! Very friendly and warm, will recommend to others! The service turn around time was…read moretop notch!

The estimate for the work was high. My insurance company and Livingston Collision (LC) exchanged…read moreemails for two weeks while the car was in the shop, but LC did not lower their estimate. At that point, LC was going to charge storage fees of $250/day if they did not do the work. I had to pay several thousand dollars to cover the insurance short fall to get my repaired car back. So, if your insurance company is unlikely to meet the LC estimate, take your car out of the shop (and pay the LC diagnosis cost) until you're sure your insurance company will cover the bill, or go to another body shop.

Excellent job. Ray and his crew were very responsive and…read more helpful and answered all my questions. Ray met me the morning of my appt and inspected my 2020 f150 bed. He went over all details of their process and reviewed my expectations. Completed job showed attention to detail and that their Rhinoliner applicator took his time to do it right. I Have had both rhino and linex before. They applied Hybrid Rhinoliner which to me is closer to linex in texture and hardness than older Rhino formulas.

I highly recommend Suresky Collision Center. I brought my 2021 Ram Longhorn for repairs and I…read morereceived my truck back in a weeks time as they promised. You could not tell where the damage was. I received it in perfect show room condition. They maintain a clean and organized shop unlike other collision shops. Very professional and they keep you in the loop during the course of repairs. Look no further.. Thanks Suresky

I want to thank Ryan and his staff for another great painting job on my 2005 Toyota Corolla. I had…read morethe front hood and top done in December...it was outstanding. Now I had the rare trunk painted and my 2005 Toyota Corolla looks more like a 2025 model. Reasonably priced in a professional and timely manner. Thanks, again Ryan for your continued excellent service. Tom Caterino 6/26/26.

Thank you so much to Ryan and the staff at Hollywood Towing for the quick and incredible work they…read moredid on my Kia after a deer royally messed it up. It looks brand new, I'm still in shock. Thank you thank you thank you!!!

Flat on Parkway My…read morefamily of 4 experienced a flat on the highway. My wife and 2 kids caught a ride from a neighbor and I stayed behind with the car. By the time i got my spare and jack from the truck Scott from Nicolette showed up. Attached the spare. Showed me where the hole was in my tire that I later got plugged. Also gave me some advice on my front two tires. He was professional, fast, personable and arrived within 15-20 minutes from when called. Couldn't have had better service.

When your car breaks down on the parkway you have to call 'The Garden State Parkway'.... Luckily a…read moreman a Tumino's towing gave me the number... but after waiting 1.5hrs (Nicolette is the only tow company that can pick you up.. at least at mile marker 147.7 southbound) they tell you all they can do is move you off the parkway... taking the next exit charging $170. This is unbelievable. I only had to go 15 minutes away at 2am in the morning. Apparently they were 'too busy' to do anything other than tow me off the parkway at the next exit. Absolutely furious. The driver that picked me up seemed to be a decent guy, clean cut,.. but the whole situation was absolutely trash.

I've been bringing my car to Sussex Honda for maintenance since 2023, but today's experience has…read moremade me reconsider. I called ahead and scheduled an oil change for 1:30 PM, and the call center confirmed the time. I arrived as scheduled, having planned my day around it -- only to be told the job would now take an hour and a half instead of the usual 20-30 minutes, with no explanation for the delay and no advance notice or offer to reschedule. If a fifteen-minute job suddenly takes ninety minutes, it tells me someone else was worked in ahead of me, and my scheduled time simply wasn't respected. When I called customer service afterward to raise the issue, I spoke with a representative -- Laurie or Donna, I believe -- who seemed eager to get off the phone and deflected any responsibility, making clear "it wasn't their problem." That kind of dismissiveness toward a loyal, longtime customer is unacceptable. Between the disregard for scheduled appointments, the lack of communication, and the dismissive customer service, I won't be returning to Sussex Honda for service at least until they change something -- and I will not recommend it to others. I'd urge management to take a hard look at how appointments and customer service are being handled.

They are awful. I purchased a 2025 honda passport trailsport. Two months later my suv started to…read morevibrate. I took it to Honda to find out what's wrong with it. Upon inspection they told me the rotors were warped and they would take care of it. I wasn't happy because I spent a lot of money for a new car and I have defective rotors. They told me not to go down steep hills. Are you kidding me? The car was brand new and expensive. I told them there needs to be a recall on this problem and I wanted them replaced. I was told unless they get more complaints about the rotors it won't be replaced. My brother purchased the same vehicle different color and he had the same problem. What are the chances of that happening if it wasn't an on going problem. To top it off my sunroof started to leak. I brought to Honda and was told it was fixed. It happen to be raining and as I pulled out of the lot water poured into my car. I turned around asked to speak to the service manager and told him off. I contacted the honda corporation and filed a complaint about both issues. I told them what happened. I had a case number and was told the team will investigate. Lo and behold I was told Sussex Honda said they repaired both issues. I told them they're putting a bandaid on things that need to be replaced. I'm over the mileage for the lemon law and I'm stuck with a lemon of a car. I'll never buy Honda again and will never reccomend it. Honda sucks and so does the dealership. If you're smart stay away. I can't tell you how many times I went back there for both problems and was told everything was repaired. If you're smart you won't buy a honda and stay away from Sussex Honda.