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    Hampton Automotive

    5.0 (1 review)

    Services - Hampton Automotive

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    Hampton Automotive Photos

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    4 years ago

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    Tyler Honda

    Tyler Honda

    (51 reviews)

    We bought a brand new Accord in September and 3 days later seen that the plastic on the heater knob…read morewas broke, immediately took it back and Jess the service manager said he would have to talk to Honda to see if it was covered by warranty, never heard back from him, called Honda Corporate, well finally 6 months later they called and said Jess said we did it. Spoke with Shania our sales girl, she said it's out of her hands. Husband went in again to talk to them and told them he is filling a former complaint with Honda, and the sales manager told him to leave and never come back. Shame on you Tyler Honda of Stevensville, got the money from us and that is all they cared about!! Never would I recommend!!

    They are not transparent with their total costs with customers. They go over individual line items…read morefor recommended services and have a parts cost included to add a bit more confusion. I provided feedback that total cost should be outlined after the recommended services are accepted so the customer can have a clear picture of the cost (which would include labor) to prevent any misconception of cost - as a second chance to make sure everything was understood. I was met with resistance from their Operations Services Manager implying we didn't look in the right spot but why didn't they say - this is going to cost this based on what you're accepting - he didn't agree and said that wasn't part of their protocol. I took full responsibility for misunderstanding but said they can be more obvious and clear about total end cost when folks are accepting recommended repairs - this feedback was not accepted. So make sure you're asking total cost (looking at the far right side of the quote sheet) and ask for the complete total cost of all the repairs because they are NOT going to offer that to you unless asked. But they'll say afterward they did tell you that or were shown the information but you got to make sure you look at the right column. I won't be back and hopefully this prevents someone from getting surprised at the total cost when they're paying.

    Hampton Automotive - autorepair - Updated May 2026

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