the car's window had a big chip in it. the had dents, hail damage, and scratches. yet the refused to fix them or come down on their price to compensate read more

We bought a brand new Accord in September and 3 days later seen that the plastic on the heater knob was broke, immediately took it back and Jess the service manager said he would have to talk to Honda to see if it was covered by warranty, never heard back from him, called Honda Corporate, well finally 6 months later they called and said Jess said we did it. Spoke with Shania our sales girl, she said it's out of her hands. Husband went in again to talk to them and told them he is filling a former complaint with Honda, and the sales manager told him to leave and never come back. Shame on you Tyler Honda of Stevensville, got the money from us and that is all they cared about!! Never would I recommend!! read more

They are not transparent with their total costs with customers. They go over individual line items for recommended services and have a parts cost included to add a bit more confusion. I provided feedback that total cost should be outlined after the recommended services are accepted so the customer can have a clear picture of the cost (which would include labor) to prevent any misconception of cost - as a second chance to make sure everything was understood. I was met with resistance from their Operations Services Manager implying we didn't look in the right spot but why didn't they say - this is going to cost this based on what you're accepting - he didn't agree and said that wasn't part of their protocol. I took full responsibility for misunderstanding but said they can be more obvious and clear about total end cost when folks are accepting recommended repairs - this feedback was not accepted. So make sure you're asking total cost (looking at the far right side of the quote sheet) and ask for the complete total cost of all the repairs because they are NOT going to offer that to you unless asked. But they'll say afterward they did tell you that or were shown the information but you got to make sure you look at the right column. I won't be back and hopefully this prevents someone from getting surprised at the total cost when they're paying. read more

Door Seal My door seal estimate parts and labor went from $150 to over $350 final bill. The labor time was done in half of the estimate time. The parts cost in four days doubled in price. If you want some advice, watch out what you buy. I did not have a written estimate. Do the right thing Honda service stood behind their estimate read more

We test drove a car yesterday with Trysten. He was he was great to work with- super polite, knowledgeable about the car and all its features, and made us feel welcome. He asked solid questions that allowed him to help guide us to the right car for us. Thanks to Tyler Honda and especially Trysten! read more

Low pressure selling. Salesperson was knowledgeable. Got a fair price. Went over all the features on the car we bought. read more

If I could give a negative star review I would. I took my Pilot there to have an oil change. I thought I had a free oil change as my first miles, but I missed the mileage by 179 miles. So I paid for it. When the technician took my car back to the service bay, he popped my front tire somehow. The vehicle had 12, 000 miles on it. They planned to replace the one tire. I was not comfortable with this as my car is AWD. I asked at the service counter if they would at least change the two front tires. I was told no as there was not enough wear on the tire to warrant this. They were un-sympathic, unapologetic, and the one woman at the service desk was just awful. She wouldn't make eye contact with me and had a demeanor of 'just go away'. What has happened to supporting the customer? They offered me nothing. If I wanted to replace the second tire I had to pay for it. I had a friend stop by to talk to them and he discovered that while the tire they were replacing was the same brand and size, it was made from a different composite. How could I trust that the tires would wear evenly? And down the road if there was a problem with the car how could I say that it was from replacing only one tire? I chose to pay for and replace the second tire. Along with the hassle of coming back once they had the tire(s) in stock, they offered nothing for the inconvenience it was for their mistake. It became a very expensive oil change that cost me $400. I asked to speak to a manager or supervisor and I was told no one was there. On the following Monday I called Jesse Wells and left a message asking him to call me back in regards to my service.. he never returned my call. I will never take my vehicle to Tyler again when I am back in the area.. I will drive to the next nearest dealer. read more

Bought a Honda ridgeline for 49000 and 4 months later it's worth 36000 in excellent condition. They were aware of its deppreciated value and sold it to me for as much as they could. They take advantage with shady business practice. read more

They've single-handedly helped me decide to switch to Subaru or Toyota. Why? Arbitrary recommended maintenance that doesn't align with manufacturer specs. The final straw was when I went to the dealership parts department for an OEM part. Honda had the part available but I didn't want to wait for it to be shipped so I hoped I could get it at the dealership. Honda had it for $42.01 and the dealer could also order it but would charge $89.99 plus tax (plus they charge 3% extra for using debit/credit cards). They genuinely do not care about the customer. read more

What a nightmare trying to purchase a pre-owned Honda Odyssey! We went to look at the vehicle but were informed that someone was purchasing it and we could not take a look. We get a call the next week that the sale fell through and that we could look at it. We went to take a look at it and we agreed to put a deposit on the vehicle but was then informed that the window had a chip in it from someone test driving it the week prior. They increased the price by $950. We were reluctant but agreed since we need a van. We waited over two weeks and after three defective windshields and a broken camera, we finally asked for our deposit back. We went to a different dealership, found a newer model with fewer miles, and a way better price! We will never do business with them again. read more

Our sales person Trysten was very easy to work with and he was very knowledgeable . He went the extra mile to get us the suv we wanted at a very fair price, and spent extra time with us going over all the features. read more

You will not catch me purchasing a car from this group of habitual liars again. I hate leaving negative reviews but I feel like I have to warn others about the sales team that is incapable of telling the truth. I purchased a new 2026 Odyssey and during the process the vehicle I was looking at had an error code during one of the test drives. I was told by Bob Clarke who I was working with through the process that the issue was due to an advertising sticker on the vehicle that was covering a sensor which caused the code and that due to the new sensor they were removing that specific sticker from all of the cars on the lot in the near future. I thought it made sense, I trusted him, and the code was reset. When I came back to test drive the car Bob put me in the same model vehicle, same color, but an upgraded trim level to test drive instead of the vehicle that had the code in the first place. I didn't think anyone would be that obviously deceptive so I convinced myself it was an honest mistake. One month later none of the other cars in the lot have the sticker removed and the vehicle that I now own with less than 1000 miles throws the same error code. I was lied to that other cars are having the same issue due to the sensor being covered, they lied to my face. When I returned due to the light coming on the second time it was a Saturday and the service department was closed. Both Bob and the sales manager told me I would have to return when the service department was open. I was fine with that, I verbally confirmed with them that I could return at 9am that Monday and their exact words were: "We'll both be here to take care of you on Monday". Turns out they never scheduled an appointment for me with the service department and had no intentions of helping. When asked about it they blew me off and acted like it was not their fault. They didn't even help me schedule the actual appointment because it wasn't their problem. Do not trust a word that comes out of their mouth! read more

cheaters and scammers work here do not go here for any work done on your car we have a honda CRV and Tyler Honda charged us 1,985 dollars for a catalytic converter that wasn't even a honda oem part and left the rest of our exhaust completely rusted away. which was the only rust on the car. the whole exhaust fell and was grinding on the rear axle to where it was about to eat thru it while driving. the service techs ignored everything and just slapped on a 75 dollar off brand shitty catalytic converter and then charged $1985 you can buy a full exhaust kit from honda for 450-550 dollars so the fact that they charged this much and did only the catalytic converter is robbery. extremely dishonest people here. Tyler Honda is a bunch of slick talking scammers go anywhere else read more

Trysten a sales rep reached out to me to buy a vehicle I had listed. When he offered $4,000 less than what I had it listed for (obviously I said no) he was no longer nice and professional. Would not recommend, can only imagine if I bought something from here how professional they would be once the paper work was signed. read more

This message was sent to Tyler Honda in Stevensville MI with "NO" response! We've had a bad experience with the 2019 Honda CRV with only 55000 miles, we experienced the same problem as outlined in the "Safety Recall 2023-25 CR-V ,2023-25 CR-V Hybrid, 2025 CR-V eFCEV Steering Gearbox Assembly Honda Service Bulletin 24-117" however the Largo Honda dealer recommended we replace the hole steering gear box assembly at a cost of $4940.25 on a car with only 55K miles.. Obviously it appears that Honda doesn't know how to build steering gear box assemblies. The replacement was done by Largo Honda, since we are not in St joe for the winter. " Recent complaints regarding the Honda CR-V steering gearbox assembly primarily center around a recall affecting nearly 1.7 million vehicles due to a manufacturing defect that can cause "sticky steering" - characterized by increased steering effort, abnormal noise, and difficulty turning the wheel, potentially increasing the risk of a crash; this issue stems from an improperly manufactured worm wheel within the gearbox that can swell under certain conditions, leading to excessive friction. Key points about the Honda CR-V steering gearbox complaint: Issue: A manufacturing defect in the steering gearbox worm wheel can cause excessive internal friction, leading to "sticky steering." Symptoms: Difficulty turning the steering wheel, abnormal steering noise, increased steering effort, especially noticeable at highway speeds Affected vehicles: Primarily 2022-2025 Honda CR-V models, along with other recent Honda and Acura vehicles Recall action: Honda has issued a recall to replace the affected steering gearbox components with improved parts " NHTSA "The National Highway Traffic Safety Administration (NHTSA) and Honda recalled nearly 1.7 million vehicles, including the Honda CR-V, due to a steering issue that could cause difficulty turning and increase the risk of a crash. What's the problem? A potential manufacturing error caused the steering gearbox worm wheel to swell when exposed to heat and moisture This swelling reduced the grease film between the worm wheel and worm gear The worm gear spring preload was set too high, increasing the sliding force between the components The increased friction made steering more difficult and created a "sticky" feeling when turning the wheel What's being done? Authorized Honda and Acura dealerships will repair the steering gearboxes for free The dealer will redistribute or add grease and replace the worm gear spring with an improved parts." Obviously the recall does not go back far enough to cover my car, it is my concern that maybe the recall fix would have resolved the issue rather then replacing the whole assembly. But the dealership recommended the whole assembly, I have never had this major of a problem on any car I've owned very disappointed in Honda reliability and quality! There have been accidents as a result of this issue. Is there anything that can be done to recoup some of the costs? Update 3/13/25 - HONDA NO HELP ON STEERING GEAR BOX ASSEMBLY!!!!!!! Thank you for contacting American Honda Motor Co., Inc. regarding the request on your 2019 Honda CR-V 1.5T, VIN: 5J6RW2H81KL014867. We genuinely value you as a customer and we appreciate the opportunity to review your request. We do apologize for the circumstances which prompted you to reach out to us. After a thorough review of your reimbursement request, we have found that your Vehicle Identification Number (VIN) is not included in this campaign. Unfortunately, your vehicle is not eligible for reimbursement at this time. Should you have any further questions, please feel free to reach out to us. However, we will be closing your case at this time. Sincerely, AMERICAN HONDA MOTOR CO., INC. read more

I was set on Honda because of our family history with them. A recent widow, I visited this showroom to trade in my 2020 Passport that had just over 22K miles for a 2024 CRV. Not only did they lowball my trade-in, they wouldn't budge a penny on the price. The guys were smug smart asses so I went to another Honda store, this time in South Bend. The salesmen there gave me the exact numbers (duh - under the same Tyler name). So, I went to the dealership in Michigan City. Guess what? They saved me over $7K in comparison to Tyler's offer AND I got a 2025 instead of a 24. Delivered to my house. Love it. But Tyler Honda should go out of business as far as I'm concerned.1 read more

Tyler Honda: Ethically and Morally Unsound Bottom Line Up Front: There is no trophy to be earned from being an unethical, immoral car dealer. Tyler Honda has that locked down TIGHT. On Thursday, Aug 24th my wife and I went to Tyler Honda in Stevensville, MI with the intent of trading our 2016 Accord Sport. I did my research on Kelly Blue Book before going. The good condition (mechanically sound with small cosmetic issues) for trade in was rougly $16-18,000. After receiving the initial low-ball offer, I explained this to them. Wanting to make the sale, a person I was told was the manager, came out with a JD Power printout stating he could only ethically sell our car for about $18,000, so there was no way they could give us that. Begrudgingly, we settled on $14,300. Their finance person wasn't at work that day, so I came back the next day, Friday, Aug 25th to sign the paperwork. After almost a week, we thought we'd like to have our car back as a third, spare vehicle. I texted our salesman and he said we couldn't get it back at our tradin in value, but I quote, "Hey Steve I just got with management and this is what they had to say. They say the vehicle has been ran through service and we've put some money into it. So it would be more than what it was traded in for, but we would definitely work with you guys. If you can make it in and take delivery of it before close of business Thursday we will make it worth your while." So, my wife and I go back on Thursday. We sit and wait for the formal, written offer our salesman must get from his manager. Remember the quote about making it worth our while? I guess that means slapping us in the face with a proposed listing of over $20,000! Don't worry though, we were also offered a very special discount of approximately $1,600. Now, I can see paying $15,300 to get it back. That is if they put a new windshield in (They told us this had to be done with the chip on the driver's side), and if they took the time for inspection, fluids, and filters. I'm really curious if they did any of that yet. Now what further lead insult to injury was that yesterday evening, Sep 1st 2023, my wife showed me they listed it to the public for $19,054. I guess that our special discount is going to the public too. Buyer Beware. This car is in excellent condition, but they only paid $14,300 for it. They may have installed a windshield. We strongly recommend shopping for a used or new Honda elsewhere, but maybe you enjoy the feeling of being held hostage while the salesman can't answer any questions himself, and continuously goes to the manager's office to have private discussions. Our advice: STAY WAY! We also echo other people's statements that we would give 0 stars if that was a choice. read more

Ever since Eric left, customer service has gone downhill; it finally hit rock bottom. Have to consider driving to Michigan City for service. read more

1 star only because i had to , be careful , i thought i had a deal OTD was agreed upon , left cash deposit , ( VEHICLE DETAILS VIN: 5FPYK3F57JB005983 Stock #: H12645 ) They called me back to set up a delivery date and time , we showed up to pay for the truck , and they ( used car management ) informed me that the price was , the amount i payed down plus the listed price ??? not what we agreed to 4 days before , got my down payment back and left with no truck , now i see they have the truck listed on web site for $1,000 + more , if you make a deal , get it in writing with management signature , so much for their word , don't trust them . read more

Unprofessional, arrogant management that tried to sell my 77!year old mother a warranty that she didn't need. We walked out without buying the car. Avoid this dealership!! read more

Avoid at all cost. The single worst experience I have ever had trying to buying a car. We were all set to purchase a vehicle but the sales manage tried to use high pressure sales technics to sell my 77 year old mother an extended warranty. After she told him three times that she was not interest he still persisted. We walked out without purchasing a vehicle. I have never experience such unprofessional behavior. read more

I diagnosed my own exhaust spring bolt replacement need. I was quoted a price of 200 to 280 and told it would not exceed 280 and only if they had to remove the oil pan to get to the connection. I was charge 335 and told they did not have to remove the oil pan???? I was charged 106 dollars for parts. Two springs, two bolts and a washer. The highest price I could find on line was 27 for the kit. The estimate included 63 for the bolts and springs so I was charged 43 dollars for a gasket that sells for 7. I expect markup on parts but 106 for 35 dollars for parts is a ripoff of the highest level. And beyond that exceeding the quoted price on a minor often needed repair in indefensible. Dealer charges are ridiculous but this is highway robbery. Only fools trust Tryler read more

A few weeks ago Tyler Honda in Stevensville asked if I would turn in my lease early. I made an appointment to talk to them. I was shown the car I'd be leasing in the back garage because it was a stormy afternoon. It was a little chaotic back there so it was a rushed viewing, I was then told to test drive it and the sales guy was with me. Again, it was storming like crazy out so the drive was more of me just trying to get back to the dealership than a true test drive: I was told a "few" features had changed with this new model. Things like no moon roof, dials for the radio and manual seats. As I was sitting in the showroom waiting for numbers my guy told me to grab my current keys from the desk and leave...always listen to your gut. The sales guy came back and told me I'd need a $500 deposit and I said no...then he told me $250 would work. In the time that he was working with the business office I was told to call fraud protection and my insurance agent. I was then taken to an office to sign paperwork. The door was closed and it was myself and finance manager. He told me that since this was my fifth lease he didn't need to go over the paperwork and to just sign where he told me. He then proceeded to tell me that the next day would be "a good Lifetime movie day". This comment totally threw me and again I just wanted to get up and get my keys and leave. I was flustered. I was handed keys and paperwork and out the door I went with the grossest and uneasy feeling. As I was driving home I realized that I had a downgraded version of the car I had traded in and when I got home and looked over my paperwork it confirmed it. I immediately called the dealership and spoke to the finance manager and was told my sales guy was gone and he would have them call me in the morning. The next morning (a Saturday) I did indeed get a call with an offer for them to put tint on my windows and get me a cargo cover. I said that this helped but it didn't change the fact that I got a car that I didn't want and I'd rather just have my old car back. On Monday I contacted their GM and if anyone is interested in seeing the emails I have them and can forward them on. I was told that they couldn't understand my frustration and I got a great car. That same Monday I emailed the owner of Tyler Honda, Chris Tyler and asked for a phone call. Instead he emailed me and told me he agreed with his GM that they have no idea why I was upset and that I should "enjoy my car sooner rather than later". I visited another dealership that was kind enough to talk with me about this situation and try to offer a solution of trading this car in only to find out that in the paperwork that was not gone over with me that I payed a penalty for returning my lease, which they asked for back early. The car that I have is currently work $22k and I owe $30k due to this penalty. The only way I could get out of this situation is to have a $4000 down payment with trading this car in. I'm basically stuck in this lease with a car I hate and an every day reminder of this experience. I am not discounting my part in this. I should have read over every bit of that paperwork and asked questions. I should have listened to my gut. At the time I felt discriminated against because of my gender and disregarded. I have called Honda's corporate office and filed a formal complaint but not much can be done as their dealerships are independently owned. Please beware when dealing with this organization!! Always listen to your gut and speak up!! read more

Tyler Honda, thank you for making this experience quick and painless! We both came to an agreeable amount and everyone was happy! Taggart James did an amazing job at not making the situation nerve racking and bending over backwards until we walked out with the 2017 Civic EX. Taggart, thank you for being kind and not pushy! Joe showed us all the features and he was just as professional and knowledgeable! I left knowing about all of the features and had zero questions. read more

Tyler Honda - Car Dealers Near Me - Stevensville, Michigan

Brought my 2018 Honda HRV in for a tire pressure check after the light had come on and Tyler Honda got me an appointment same day, in and out in an hour. I had a screw in my tire that they plugged. I've been at dealerships where I would have waited around all day. The customer service was fantastic. Carla was so attentive and warm. While I live in Chicago, I will service my HRV at my hometown Honda. read more

The estimated time for my service told to me was 2 hours, I dint hear from them for the entire day until the closing time. Leaving me to arrange transportation for the whole. If I was told earlier the arrangements would have been done. After I pick up my car, two days later I see my fluids were not topped up, my tire pressure was low and my oil was never changed. I took my car back, the manager tried to convince me the oil was changed, turns out it wasn't! Again, I was told my car would be ready in an hours, turns out it takes them a day to change oil. I would just recommend, find an other Honda for your car service. read more

My buying experience was a good one with Robert Clark. I am glad he was the first person to greet me in the lot. He is more relaxing to talk with and explains the difference in the models I was interested in. I made my own decision and changed it after thinking about what I wanted. Robert just made it easier by answering any questions. I'm glad I got my car. read more

Very dishonest people! DO NOT BUY any car here!!! When I bought my Pilot there was a scratch and dent in the back of the car that the seller told me that it would be fixed! When I came to get the car, they did a very poor touch up and called fixed! Liars and dishonest! read more

Service Department check stated my CRV needed several maintenance repairs none of which were necessary or appropriate. Alignment which was just done. New brake pads which were only 50%worn when taken to another service center. Fuel system flush which is a scam and unnecessary. Transmission fluid change which is not recommended in the service manual. Never will bring our vehicle back to them read more

I have been bringing in my Honda Fit Sport (2000) since I moved here 6 years ago, and have never been disappointed. I've always gotten an appointment when I wanted it, and they were prompt getting me in. They have always treated me respectfully, and answered all of my questions. Bills were explained. No push to buy a new car either. I would recommend them to anyone. read more

Great service w/ Mark & Sonny! We love our Honda Civic just in time for the Holiday season. It's been a Merry Christmas to us! Thanks for the professional and friendly service. I would highly recommend. TY! read more

Horrible dealership. In 2011 went to buy an Accord, got jerked around, went to another dealership. Went to buy a CRV recently, I thought I'd give the local Honda (Tyler) dealershipt another shot. Worse this time. Salesman told me the price, when I countered. rather than countering me he gave me a "woe is me" it's eating into the margin story. Maintaining your margin is not my concern, I understand margin, but if I counter too low then counter the offer with a higher offer. I'd give them a negative score if were possible read more

Had a HORRIBLE experience with this dealership!! Bought a car and tried to start it the very next day after purchased and it would not start! Took it back and they said it was the battery. Went to go to work the following day and it would not start. Took it back again and was treated very badly. They hooked it up to diagnostics and I was told that their was nothing wrong with it. It just kept doing the same thing. I did not want to go anywhere with it as I was afraid it would leave me stranded. I took it to my mechanic and the starter was failing and it had an oil leak. Took it back to the dealership and again they were very rude and extremely loud in front of other customers which was embarrassing! I talked to a lot of folks and they said that was a dealership that has a Very Bad reputation! I finally got my money back. read more

Pushy, rude, fast talking... unbelievable really. Trying to sell us a junk car that we can not afford. Went in telling them upfront what we wanted and did not want. They disregarded our needs and concerns. They even tried a guilt trip. Honesty brings loyal customers. We will never go back. read more

Been here several times in the past 3 years only for oil changes. All have been ok except for today ! Oil all over top of engine down side and dripping off bottom cover. Took an hour and spray car wash to clean. Only gave 2 stars for what appears to be correct amount put in. Went back and they said sorry and gave me a free car wash voucher ?? NO -- let us clean it for you ???? read more

My 81 year-old mother recently went in for an oil change. Nearly $1,000 in service work was suggested (including $260 for transmission maintenance). She'd had the transmission serviced at another service provider only 10,000 miles prior to this visit, so she went to the garage that serviced it. They indicated it was in fine shape and still had 20,000 miles until it needed any additional service. This revenue model isn't unheard of in this industry, but that doesn't make it any less annoying. If you do choose to go here, expect a pitch for all sorts of service. read more

Not sure why the bad reviews, my experience was great, the staff is friendly and helpful. They answer all my questions and give you the time you deserve plus very patience sales staff. I highly recommend this dealership for my next purchase, Paul is great. read more

Service was completed with no information given about the pricing and without asking my permission for the price which was ridiculously expensive. Find another dealer to service your Honda if possible. read more

I've tried for many years to do business with Tyler. We had two lease vehicles. Then I went to return and they didn't want to match price with several dealers that had the same price. I wanted to give them my business so I had to go to Kalamazoo. Now fast forward and my new lease has been getting oil changes because they are local and I wanted the changes done professionally so the lease return would have no issues. I decided to buy the vehicle after lease and decided to get a few warranty things fixed before it expired. The service manager told me..."oh they all have that. Oh we can't do anything there. Yeah sometimes that just happens." Now I've owned Honda's from my first car back in 1999, and have never seen these issues just ignored by Honda. Now let's go forward to today. Finally get to do my own oil change. Open hood and I see oil spills from lazy service. The cap for the oil is not tightened down. A bolt in the protective plate below is tightened so tight it won't come off. They are supposed to be torqued correctly. Had to take the oil pan bolt off with a hammer to my wrench because it was on too tight. The sealed area where the oil filter had dried on crap from previous changes. Supposed to clean that area. The worst part... it had over a quart of oil over spec. So now what do you think they will do if I call? Maybe they will say sorry....or they will blame it on me. They won't do anything. They just don't care. I'm calling Honda and giving several bits of info on how their company is bad for the Honda brand. So next time you need to buy or service your car, I've given my honest concerns and warning. I'm sure not every soul there is a problem but they have not met my expectations and now the future concerns with my car. Actually there is a gentleman named Mark. He is about the only one I trusted in sales but he had no control on prices. Always wizard of oz type behind the wall. read more

Mike at Tyler Honda was amazing!!! Our car broke down in Stevensville Michigan while on our way to a wedding .. Mike the mechanic at the dealership had us towed and up in running in no time!!! Helpful and cost effective.. I would say I'd go back but hopefully I don't have anymore car troubles!!!! read more