Knowledgeable sales people with extensive experience. The fireplace selection is exceptional in…read morestyle and quality. Over the years we had purchased pavers for a patio, a wood stove, two indoor and one outdoor gas fireplace. Countless home decor products as well.

A representative from Young Bros. & Daley came to my house on Sept. 25 to measure and then order a…read morenew mesh screen for my fireplace. He was also going to paint the frame when he brought the new screen. He said it should arrive by the end of the week. Over the last 6 weeks, I have called and left messages, most of which were ignored. When I finally talked to the salesman after 3 1/2 weeks, he said it would be in the next week and he'd call. When I hadn't heard from him a week after that date, he said he'd check on it and get "right back" to me. Again nothing and again he didn't return my message the next day. Luckily, I hadn't paid anything and have since found a screen online. I don't know if this is now typical of YB&D customer service. They converted my fireplace from wood-burning to gas several years ago and I was beyond pleased with their service. I'm disappointed and bewildered as to why the negative service now.

I love Gilbert's, I feel as though it can be a bit more expensive for certain items, it's still…read moreworth the trip though. They normally have everything I need, and are super helpful. They're also a ups drop off store and do house/car keys

We always try to patronize Gilbert's Hardware store in DeWitt. Went in yesterday at 1:25pm…read more I was wearing a mask and gloves. The first 2 employees I encountered (both women) were not wearing masks. I asked why and they said, "Oh, I can't breathe with a mask on!" I replied, "Well, then I can't shop here." One woman replied, snottily, "Good. We don't care if you DO shop here." Why would I spend $130 here?

I have been renting from this sunbelt location for a few months and I have nothing but good things…read moreto say about this company. customer service was great and the work staff are friendly and informative. we look forward to the future and continuing to rent equipment for my hardscape company and crews. mivisionscapes.com

Poor management , equipment is always broken , accusing customers of lying instead of managing your…read morestore and taking responsibility!!

Took a piece of plywood to the front desk and handed it to the salesperson and said this is the…read moresize I need. He showed it to an associate and said to her,what do you think? They discussed it briefly and made up their decision "without actually measurung it" I didnt think anything about it because this is what they do. So I pay and drive home only to find that they had sold me the wrong thickness of plywood. Unbelievable and irresponsible action for a supposed lumber yard

They are not very helpful when you are trying to order item that they have on their on website…read more Their answer is always that " We don't have it" and no even offer help getting the items ordered for you. Very bad. I wonder how they are still running with their bad customer service that they have.

An order was placed on October 31, 2019 for replacement windows for my condo. I'm still waiting on…read morethe windows. I have made numerous calls to the company and the installer to no avail. I realize Covid played a big part in the slow down, but since things have reopened, I've called and I'm still waiting. Extremely frustrating and disappointing.

We did call and still no help but to pick up glass and find own installer. You had stated you…read moredon't have anyone to install it?

They seem to be less expensive than most places, but with that, you have to expect poorer service,…read moreslower or non-existent response to inquiries and delivering material you may or may not need or want.

Worked with Jim Tarrpen for some Ecocell Blanket insulation for my basement. Provided great service…read moreand promptly returned calls after he had to call manufacturer. MPC also had the best price out of several suppliers. Thanks Jim!

Great place to find DIY project materials. They have a little bit of everything. It's very well…read moreorganized, clean and the staff is super helpful and friendly. I found nightlights my husband complemented and he doesn't care about stuff like that. They have tons of windows and doors and a bit of furniture. Garden materials and that sort of stuff. I find myself checking there first for stuff before visiting other thrift stores. Highly recommend.

I had no idea that there was a business like this in Lansing! Great bargains on second hand and new…read morebuilding materials. Recommended!