My wife and I recently hired Galaxy to replace our aging gas furnace and AC with a new 4-ton…read moreMitsubishi heat pump system, and the entire experience was fantastic from start to finish. During the estimate phase, Constantine was a breath of fresh air. Instead of pushing generic upsells, he actually "downsold" us by engineering exactly what we needed to work seamlessly with our home's downflow ducting. He was honest, straightforward, and clearly explained the system without any high-pressure sales tactics. For the installation, Mike and Diego were our crew. They arrived a little past the initial 9am window on the first day, but they worked incredibly hard and got the entire complex job done right on schedule. At the start of Day 1, I handed them a simple "homeowner's QA" list of things I wanted to check with them at the end. They were super nice, listened, and gladly accommodated every single request. The workmanship is top-notch. They perfectly sealed the exterior wall where the lineset exits, helped me get the Kumo Cloud Wi-Fi connected to my phone, and hauled away all the old debris, leaving the site spotless. As a testament to their technical skill, when I asked about the refrigerant line vacuum test, they had pulled it down to 350 microns--which is a great number and proves they don't cut corners! Pics attached of the final setup. If you want an HVAC company that is honest in the office and expert in the field, we highly recommend the Galaxy team!

fair honest and respectful. They're not here to upsell you. They're here to improve your quality of…read morelife through heating ventilation and air-conditioning. They came out to fix my air-conditioning, which went out in the recent heat wave. It was a simple repair so they said no charge. This type of customer service is unheard of today's economy. I could think of at least one other service that would have tried to sell me a brand new system.

I had a great experience with this company installing a mini-split heat pump system in my home…read more From the beginning, they were friendly, professional, and easy to communicate with. They took the time to answer my questions and made sure I understood the process. The installation itself went smoothly, and the quality of their work was excellent. Everything looks clean and works perfectly. On top of that, their pricing was very reasonable compared to other quotes I received.

What an incredible business Ian and his team are running with Mercury Heating and Air. There is a…read morereason Mercury has 5 stars on Yelp. Our furnace recently went down and was not blowing hot air, leaving our house less than 60 degrees inside and getting colder. We called the original installer (not Mercury) of the furnace to take a look and see if he could fix it. Couldn't figure out the problem but said he would replace the motor and pressure switches for $2,000 after looking at the unit a bit. He then told us we should consider installing a heat pump, so we decided to get quotes from several companies to install one. Ian was the only that asked us "do you actually want to replace it?" instead of immediately trying to sell us a new unit. Even just speaking with him over the phone for a few minutes, he showed just how knowledgeable he was and what questions we needed to ask the other sales reps. So I waited for Ian to come by and give us his opinion. Within 20 minutes, Ian had CORRECTLY diagnosed the problem and had our furnace back up and running for the first time in over a week. He then showed us everything that was wrong with the original installation of the unit. Ian is so incredibly knowledgeable about every single aspect of these units: the thermostats, motors, electrical, filters, fuses, wiring, troubleshooting, everything. He also gave us a quote for the install of a new heat pump and the pricing was incredibly competitive compared to all the other big names in the area. I will NEVER call any one else to get my HVAC serviced ever again. Ian and his team have our business for life and we couldn't be any more grateful.

I had to have the air ducts under my house replaced and since I had used Perfect Star for my new…read morefurnace and AC unit I decided to trust them with this big job. Emmanuel V., Gabe H. And Diego R. were awesome! Professional and clean. They kept me in the loop and made sure that I was satisfied with their work. I would hire them again in a heartbeat! Thanks again guys!!

This company is a scam. Do yourself a favor and go with another contractor you can trust who will…read morenot try to lie to you to get your business. I found this company based on all the wonderful Yelp reviews to tune up my old gas furnace- something I do every year before the winter season to ensure optimal maintenance. They came out and immediately refused to do the service citing possible asbestos tape. I asked how this was possible when the last 15 years I've gotten service and have even asked the contractors to do a visual inspection of my system. They weren't sure but said that another employee in the area can come look and give me an estimate for a new system. I thought this was shady and it turns out, I was 100% right. They came later that day and quoted me $26K for a new system not including subcontracting to get the asbestos removed (another $1500). I was told and shown pictures that there was evidence of the same tape inside the duct work. I was told I would get these pictures sent to me with along with the estimate but never received any of them. I got someone to come out and test a sample of said material for $100 which did come out positive for asbestos. However the only asbestos that presented any harm was the tape on the outside of the system. There was no asbestos inside but it was recommended that I do more expensive air testing since Perfect Star said I would not be able to use my heater without the asbestos getting released into the air. Not only was this stressful to hear right before the cold weather, but I was very concerned that over the last decade I had inadvertently put my whole families health in danger using this furnace. Meanwhile, Raymond Kinder texted me a few days later to find out if I was going to move forward with the new unit. I told him asbestos removal was my priority. His response via text was "if they remove asbestos, you will not be able to run that furnace as the gases will not be vented out properly." This was not true. After several weeks of not using my heater and exploring other options to deal with a pretend problem they created for me, I went with Air Quality Testing who charged $540 for an air test. $640 later along with having no use of my heater, I learned that there is no asbestos running through my air or ducts. Perfect Star literally lied to me in order to attempt to get me to drop nearly $30,000 on a new system. Stay away from this company! They do not deserve your business for lying to their customers.

Great job!!! Great and polite and knowlegable team!! Quick…read moreresponse!! work completed on time!!! Many many thanks!!!!

One word.. Impressive. From start to finish it was a great experience…read more I wanted to replace my ac unit / furnace since it was 22 years old. Last few years, the ac would sometimes turn on and going into this year, I didn't want to worry. I booked Smart on-line and it was really easy. Michael came by and he checked the current setup and explained what needed to be done to replace the unit. He was extremely knowledgeable and answered all my questions. Granted this was my 4th quote so I knew somethings. He never pressured me to purchase but i decided to pull the trigger to have him do the job. The rate was competitive but it was his knowledge and being personable that I made me feel comfortable to have him do the job. The replacement happened the following week and his team took all day. Michael went above and beyond making sure the job was done right and replaced a wood piece to my attic that he didn't need to do, but he did. Very nice. I talked to Susie at the office and she made sure I was aware of the next steps for the HERS test and city permit visit. She was personalable and said to call her or Michael with any questions.

I cannot say enough good things about this company. To say we were a difficult customer would be a…read moreunderstatement. The job of putting in a new heater in our old house turned out to have some major detours. Daniel was there every step of the way. Never once did he not return a phone call or text, and there were many many of those AND THEY were weekend calls...early morning calls ...and late night as well. I say you would be lucky to have them be your Heater/Air Company.

I am 100% Satisfied Olig was awesome explaining how the furnace works answered all my questions…read more . I will never seek anyone else for help Thank You Bob Tomasini

Highly recommend this team! They responded to my request quickly and scheduled out someone the next…read moreday. They were super honest in letting us know that nothing actually was wrong, but did let us know about an old part that needed to be replaced. Appreciated the honesty and that they didn't up charge or sell us an unneeded service!

Noel came out at 7pm on the hottest March day on record to fix my AC. He explained everything that…read morehe was doing and got my AC up and running in less than an hour. The fee was very reasonable! Thank you for fixing my house!

I knew I chose the right company from my first call. The customer service representative was…read morehelpful, professional, and explained ways I could save through their VIP program. Scheduling was easy, and they accommodated my availability. The technician arrived on time, was knowledgeable, and easy to work with. He provided clear estimates with no pressure to purchase and took the time to explain the benefits of becoming a VIP customer. It is clear why they are ranked number one in the Bay Area.

I rarely take the time to write reviews, but my experience with Thomas Dainard absolutely deserves…read moreone. He arrived right on time, was incredibly professional, and took the time to explain everything in a way that actually made sense. You can tell he genuinely cares about doing things the right way. Thomas inspected my system thoroughly, showed me exactly what was going on, and offered solutions without any pressure or upselling. His honesty and transparency really stood out. It's not often you come across a technician who combines expertise, integrity, and great customer service--Thomas checks all the boxes. If you're scheduling with Service Champions, do yourself a favor and ask for Thomas Dainard. Highly recommended! 5

Isaiah was very informative, helpful, and did a good job unclogging my toilets…read more I would recommend that company to my neighbors or friends if they would need a plumbing service.

I just had a great experience from what could have been a big problem. My fridge started leaking…read morewater and having gone through an expensive water damage situation recently I didn't want to repeat with another disaster. The folks at Jazz Heating Air conditioning and Plumbing were amazing. Understanding on the phone. Very quick scheduling, and the Jazz representative came ver so quickly. And once here they knew what to do, and was able to save me for 1000s of possible damage. Naveed was wonderful. Totally on top of things understood my needs, found out information quickly, and address my issue. Very nicely done! Thanks Naveed and Jazz!

What do you want in an HVAC guy? Honesty and skill. Mike has both. No attempt to upsell…read moreservices we didn't need or want. Took care of our HVA issues for a fair price.

Michael Crays is a very knowledgeable, honest & reliable technician. He clearly explained what was…read morewrong & had our heater up & running quickly. He also doesn't try to upsell unnecessary repairs. Highly recommend!