I had high expectations for Kvitka, but even after those were deflated, I remained optimistic that…read moreperhaps my tattoo retouch would go more smoothly. I also gave Kvitka the benefit of the doubt that it was an off day, but unfortunately my experience was not reflective of the reviews or the experiences shared. I came in for 3 tiny tattoos. The artist told me that the price would be $500 total USD, not including the tip. I had $100 I was preparing for the tip, but my total ended up being much higher than originally agreed upon so my tip had to be decreased to $40. My surprise came at the invoice, but specifically the charge for a $15 service fee. Now, Kvitka is a Russian-speaking company, and they operate with no guests allowed, and incredibly high prices for artists with limited experience, and they should have reached out warning about the no heat and asking to reschedule or not. I had the most uncomfortable time simply from being cold in there. I was close to being there for 4 hours. Now, I had sent in multiple photos of all 3 fine line tiny tattoos that the artist said she'd have stencils ready to go and I discussed in specific detail expeditions. Kvitka's location is horribly hidden with little instruction on this, but upon my final arrival they in a giggly tone, wearing sweaters and coats, share that their heater is broken. This is December. I'm freezing in a tank top. I even looked past this as I was genuinely excited for my tattoos. Even when my artist was late to the appointment by about 15 minutes, I didn't bat an eye. But then the fonts she had picked did not at all match what I sent. So I had to wait for her to do the sketch for the stencil on top of that. But alas, I was so excited that I did not mind the extra 45 minutes spent. Except for the tattoos I got, the should have been out of their in 45 minutes and not the total of over 3.5 hours to get 3 tiny tattoos done. Don't forget that they also do a mini photoshoot (no statement stating that they will post you) but they do not even care enough to show you the pictures you had to pose for I'm the freezing room so they could promote their business. But the real reason for this review is: my artist told me that I had to come back in January because (she had only been an artist for less than2 years) and was worried about making the line too thick so I would have to come back in 2 months. There would be a $50 touch up fee. Silly me, I also overlooked this not recognizing that the artist could not confidently do fine line artistry, and I was expected to pay more because of this. I was even happy to. But to my shock, when I reached out asking to book a spot for January, as I was told, the artist berated me and accused me of not properly using the "ointment" she gave me and refusing to even remember who I was. She made me send in all of my tattoos in pictures over instagram DM to her, and then blamed it on my dry skin. She would not rebook with me, her tone changing and not at all what she acted like prior to my payment of $600 for tattoos that she told me were her own personal reason for not being filled in due to her lack of experience, and then refused to even touch me up for $50/tattoo. The studio is small, freezing (although I hope it was only that day), artists gossiping in Russian, and they are charging fees for artists that have much more talent, professionalism, and integrity in their work and business practices.