I ordered a Vaughan SH125 raw hide split head hammer and Vaughan 125CF copper faces which Andy incorrectly claimed on his website were compatible with the SH125. When I tried to install the copper faces, it became obvious they were not compatible. The recess in the hammer head is oval but the faces are round. The bolts holding the head together are not long enough to engage the nut on the other side with the copper faces installed, and the handle moves back and forth in the head about an inch. I contacted Vaughan and they confirmed that the faces and hammer are not compatible. Andy's response was to refuse to schedule a pickup of his falsely advertised and defective products, and instead recommend to me to use a vise as a crude form of forging and warp the head to fit around the faces. He acknowledged this would permanently damage the head and that the handle would never fit properly, and stated to fix this that you should then wrap the handle in a bike innertube. This is incredibly dangerous and could seriously result in injury to myself when hammer will inevitable fail due to this extreme abuse. So now it looks like I get to initiate a charge back with my credit card company for a defective product/product not as described reason code.
If you go through the rest of his website, it gives the impression that Andy suffers from some sort of mental illness and is delusional, with claims such as he charges $745 per minute to handle questions about handles or sections with boomer-tier statements in all caps, replying to emails with nonsensical quotes, and vague threats of filing reports with the cyber police as I can only assume he thinks the consequences will never be the same. And if you google the address, this isnt even a real business with an office or warehouse, but rather just a PO box at a UPS store. Do business with him at your own risk, and if you do, make sure you pay with a credit card so you can initiate a charge back and get your money back from the bank when there is inevitably a major defect with the products he sends you. read more