They seem to have less items in showroom now- also seems like new sales people. Terry told me twice…read moreshe'd call me back and hasn't.

While the lighting showroom has beautiful things and a nice staff the repair shop next door is…read morebeyond awful. I heard bad things about the customer service and cost but I had a simple repair so I figured I'd check them out. Joe (?) was rude and clearly not interested in my business. He may be good at his job IF you simply answer his questions quickly with few words, ask NO questions, and then pay the astronomical cost he barked out. He blew up as soon as I asked a simple question. He was mean, harsh and certainly doesn't represent the Hesco company in the light they would want. One star bc you giant give none. Stay away

Purchased (2) LED pendant fixtures based on floor mdl. Items were shipped and installed. The…read moreinstalled fixtures threw a decorative pattern on surface as well as ceiling. This was not the case in the store and turns out store ordered the incorrect model. They have refused to address issue and referred my elderly mom to deal with manufacturer directly. Unacceptable way to solve this error on their part.

I just happen to drop in today for the first time looking for lighting over my bathroom vanity. I…read morewas very impressed with the selection and the quality of the selection. While I was at it, I looked for a mirror to go over the vanity and came across something so unexpected but so nice. The service was lovely and everything will be shipped to my house, and I was assured that the merchandise will be wrapped extremely well for delivery. I happen to capture a Presidents' Day sale and had a very nice discount! What a wonderful experience

They offer outstanding customer service and high quality products. A rarity in today's world.read more

From the owner: We specialize in residential and commercial Lighting and Electrical Supplies. Large inventory and…read moredisplays at all locations. Lighting can also be seen and purchased at our online website.

We had such great experience. We had an old lamp that the globe broke and we were able to get…read morefittings necessary for us to be able to use a lampshade , the sales person who took care of us was so helpful, she picked the lampshade that works perfectly. we would definitely recommend this store.

I REALLY don't recommend getting a lamp repaired here at all…read more I needed a new lampshade harp for a vintage lamp I was giving as a gift. The existing harp (lampshade holder) was too tall and permanently attached so it could not be just swapped out. I contracted to have a new harp and saddle (the part the new harp locks into) installed that would work with my shade. When I got home after picking up the lamp, I noticed the harp was not locking into the saddle because the saddle bracket was way too small. Meaning the thing the lampshade would sit on was not being held securely in place. Immediately called and took the lamp back to the store and they tried different parts, all of which had the same problem. They ended up telling me "that's just the way it is now with parts". They expected me to accept inferior parts and service! During that time I spoke with both the CEO and the President of the store, long story short, they told me they knew the pieces did not fit together as intended and rather than being upfront about it before the work was done, kept blaming it on "Chinese manufacturing" rather than finding a better supplier that made parts that actually fit together. Bottom line is now I'm left with a harp does not completely fit into it's bracket, with no way to lock it into place, short of soldering or gluing them together. They refunded my money for the harp and holder (not the labor of course). But now I have a lamp that was intended as a gift with an insecure lampshade holder and will be looking to find another lamp to cannibalize for the parts and perform the work myself in order to give it as a gift. -- They are perfectly content to use inferior parts that they know are not compatible with each other and blaming it on manufacturing. What kind of business integrity is that? * Harp - the piece a lamp shade sits on * Saddle - the piece the harp locks into for stability

Nice lighting store. Varied assortment of light fixtures and lamps. Some really fancy & exotic ones…read morebut also some more low key styles. Wide range of prices. I bought one that was in the $200 price point. It was a special order so I will have to wait two weeks to get it, but that's an average wait time for a special order. Sales lady was very nice and friendly and answered all our questions. Only thing I would change is maybe having the on switches a little more organized, some ceiling lights were not able to be seen with lights on, which can be a bit of a problem when shopping for a light. In their defense, it is possible the were changing inventory? So this problem might get resolved.

Very happy with the products we have gotten from them. Our "go to) electrical supply place.read more

Needed a capacitor to fix my older model Minka Aire ceiling fan. Richard Bolotsky at the Tom's…read moreRiver location gave me a call to verify that was the part I needed since it was non-returnable. Which it was. He also told me that it probably be two weeks before I get the part since it was order from the factory. When he received the part he gave me a call that it would be sent to me that day. This personal touch really impressed me. The part fixed my issue and I am very happy with the service. Thank you Richard. I live in Texas but would gladly do business with GOOD FRIEND ELECTRIC again for my electrical needs. Richard C.

They were able to repair both of my lamps for a very fair price. They were friendly and…read moreknowledgeable. The store has a tremendous stock of different kinds of lamps!

I recently visited Brandywine Lighting for a simple vanity fixture. As always, I received a warm…read moregreeting from the owner and staff. The questions they asked about the project helped me to select the fixture and lamp type for the application. If I had gone to a big box store, or other showroom, I would have left with the wrong fixture. While I was there they consulted with me on a future project for outdoor lighting. Once again, I would have made the wrong selection on my own and probably spent more money. Brandywine lighting is one of those "gems" in a crowded field of big stores with staff who know very little about lighting.