This was formerly Acadia Nursing & Rehab Center. I implore you. DO NOT send your loved one here…read more The CNAs are awful. They are very rude and disrespectful. They have zero bedside manner and are verbally hostile toward people. Do not trust them. Our loved one was there, supposedly getting physical therapy. Had countless falls because no one monitors anything. We were told they could do certain things by themselves, but that was far from the case. They lied to us. NEVER, EVER send your loved one to this place. It is the worst decision we ever made and it will cause me pain for the rest of my life.

Quaint, homey atmosphere. Friendly and inviting. Lovely small community family vibe. Please call…read morefor a tour or virtual tour.

This maybe good for severely disabled seniors needing memory care, but it wasn't a good fit. Home…read moresetting, with no apparent activities. It was very sad.

I waited a month after my mother's passing to write this review so I could have some distance and…read moreperspective from the events. I contracted with Alvita to care for my mother during the last two months of her life after she was injured in a fall. I paid for 24 hour home care seven days a week. Other than Fabienne, I found the caregivers sorely lacking in the most basic of qualities such as companionship and emotional support. Also, other than Fabienne, the one on one care for which they were hired (toileting, hygiene assistance, dressing, grooming, feeding, etc) was mostly delegated by them to the staff at the assisted living facility where my mother resided, which negated the whole point of hiring them in the first place. Chronic lateness was also the norm. Most arrived 10-20 minutes late for the start of the night shift The night shift crew was especially problematic. In addition to generally not performing the basic tasks for which they were hired ("it's not my job" was the common refrain, even though it literally was their job), they often did not even stay in the same room as my mother who was a fall risk. Some slept on the sofa in the living room during the night shift, some spent the night shift doing schoolwork in a separate room, and some spent hours of the night shift on their phone in the hallway outside of the apartment. The complaints became so numerous from the staff at the assisted living facility and from the hospice nurses that I eventually had to change agencies for the night shift. Three of the low points during the Alvita night shift require special mention. (1) There was the night that my mother sat in her own feces for the entirety of the night. When Hospice arrived in the morning, the waste was dry and hard and had been there all night, despite a 12 hour Alvita shift. (2) Many nights, my mother was put to bed at 7 PM for convenience sake without any social interaction or kindness on the part of the aide. (3) My mother suffered a skin tear on her arm the night after I complained about the aides sleeping on the job. I was told that she injured herself, but there are no witnesses other than the Alvita aide involved. On the opposite end of the spectrum is Fabienne. She was the primary Alvita daytime aide for my mother. Fabienne went above and beyond the call of duty. She exuded kindness and compassion. She took the utmost care of my mother and treated her with dignity and respect. When Fabienne was on the job, the staff at the assisted living facility and the hospice staff took a break because everyone knew that she had everything under control. This is the level of care advertised by Alvita and the level of care that I paid for, but only Fabienne met the mark. Not only did she meet expectations, but she blew everyone away with her level of care.

My grandfather received such amazing care from Alvita. From the very start, everyone from Alvita…read morewas so compassionate during this difficult time for my family. From the liaison to our home health aide, the care was outstanding. The communication between my family and Alvita was top notch and we knew everything happening every step of the way. The staff at Alvita is what truly makes this company so special. I highly recommend!

We had several "Keepers" come assist us with our mom in the nursing home. Timely professional and…read morecaring services. Setting the service up was easy and they worked with us on a schedule for mom's care days. Amber was extremely helpful throughout the entire process I would not hesitate to recommend Comfort Keepers

From the owner: Comfort Keepers caregivers travel to clients' homes to provide care services and living assistance…read more Our work allows seniors and disabled individuals to live independently and as comfortable as possible. With our expert caregivers in your loved one's home, you can rest assured knowing he or she is receiving the best care possible.

3 years ago my parents moved from our home of many years into Azalea At Hamilton assisted living…read morefacility. While I was at first very apprehensive about the change, over the years I have found my initial fears to have been unfounded. Whatever Azalea's recruiting process, they employ an extraordinary staff - one consisting almost exclusively of people much kinder, friendlier, more caring, more patient and more positive in outlook than the norm! These are people who enjoy interacting with the residents, like what they are doing, and do it well - from the chefs who cook delicious meals for the residents to those who clean residents' rooms to the nursing staff and the management. Of special note is the assistance the staff gives residents with practical matters eg. Internet/online purchases and device maintenance. The planned activities, special meals, and social events are also very popular. And Azalea has a vibrant sense of community that never feels overwhelming! I would want and expect nothing less for my parents, and I have told Azalea's staff, in taking care of my parents, they have been taking care of my sometimes-anxious mind as well. It's always such a pleasure to visit such a warm and well-run community!

I have been entertaining at this institution for over 25 years and ive heard all the stories-good…read moreand bad. At this time in my life i am entertaining and volunteering at at least ten local rehab spots and Avalon is my favorite place to play. Yasmin (activities director) has been SO friendly, considerate and positive and the residents I see are happy well- adjusted and kind of like a surrogate family to me. I even volunteered to work on a video contest open to all 63 Marquis properties and we won two years ago--and were chosen as runner up this past year! This year we will do a thing with the show "Cats" and I know the costumes will be wild! I have a deep appreciation for all the activities departments I work with , but I have to say that Avalon is clearly my favorite!

Mom has dementia, we had to make the hard decision, home care was not enough. We went with what was…read moreHamiliton Continuing Care, now Avalon. HUGE Mistake! Theft - beyond belief! Clothes, toiletries, even her bible! Massive Emails and visits trying to work with them, as they were very apologetic. They offered to reimburse, so that lets you know, this is something they deal with. I had to replenish her wardrobe, 4x. I had labeled and marked her clothes like a graffiti artist. Just gone. Ants, and bugs infested her room (see photos). Again, massive emails, visits and apologies. No surprises by them, just moved her 3x until we hit one that was fine. HOWEVER, the HUGE life / death situation. Mom is diabetic. She scratched her leg, creating a small scar. I am in NC but would visit 2x mos. I knew all the staff and they knew me. Wound care was supposedly happening. 'she needs to keep her foot elevated'. They kept saying to which I said ' She has DEMENTIA! Make sure she does that! Of course she will say she is. I demanded meetings (that no one wanted to have) Enough, I made an appointment with her external PCP, as it had gotten horrible. THAT doctor sent my mother to the hospital immediately! That scratch had infected to a necrotic wound, with dried gangrene, to sepsis vein damage resulting in the need for emergency amputation. That same morning before I knew this was going on, I got a call from Avalon saying the PT was working, and if I could get another week of PT approved by the insurance company, the leg would be well. Avalon had no idea the external PCP was sending my mother for emergency surgery at that moment; they didn't even know she had gone to an external doctor visit. These events are happening concurrently the very same day. The healthy, just a scratch leg, that was supposedly being taken care of by the Avalon wound specialist, had to be amputated. Had I not had her sent to the external PCP, that leg was on the verge of sepsis poisoning and my mother would have died in a few days. On many other occasions, my mother had emergency admissions 3 x, I was not contacted. Once I learned from the hospital calling to verify if my mother had an advance directive, on the 3rd day of an 11 day pulmonary stay; no one from Avalo contacted me nor my brother who is 15 minutes away. In that situation, I didn't let them know I had been contacted by the hospital, just to see when they could finally contact me. They never did. I had to tell them what was going on with as to why my mother was not in her room. The DON lied that she spoke to me, literally RAN down the hall when ID'd as the one who was supposed to call me - Keystone Cop ran. She LIED and scribbled a notation on Mom's chart THAT day that I demanded how come I wasn't called. She falsely scribbled the name of another nurse; not quite the 'who and when' that should have been recorded. Another time before bringing her for her holiday visit with me, I arrived to take her to lunch, only to be told she was in the hospital, lied to again, that they tried to reach me and my brother, (neither of us ever had a missed call on our phones) facility records not matching any of this. That time they, couldn't even tell me which hospital she had been taken to. Meanwhile, multiple invoices were sent to my mother's Medicare, Medicaid, etc. No response - ever. So many other issues (300+ emails, countless visits, etc., photos that did not post) I sent a certified letter to the ED to get her medical records, never heard from them, no records, no response. Why did I keep her there for so long? Despite this mess, Mom liked her caregivers. Even the ones we highly suspected were robbing her. SHE felt good. She is at another facility; she only has one leg left, and we wanted her to keep that one.

If y'all have a family member(s) at Arcadia Nursing & Rehab Center please go there and check on…read morethem. The food is horrible, they are just giving them enough to keep them alive (not to nourish their body)... The staff: nurses & CNAs do not care for the individuals they're suppose to be caring for. I will be contacting the state and making a formal report and I hope they shut this facility down. I feel bad for the people that don't have anyone to speak up for them; they treat their patients like shit, it's trash all over the floors. I had to come up there and tell the staff that my mom was bleeding from her incision and she's been bleeding for 3 days now and they just kept putting bandages over it instead of seeking medical advise. Thank God I got my mom out of there cause they would have killed her. I had to call 911 to get her transferred to the ER and she will not be returning to this he'll hole ever again.

Wonderful facility and compassionate staff sets this family run nursing facility apart from the…read morerest. They are very accommodating and individualize care to fit each patients needs. From rehab to long term care I recommend Arcadia to everyone in the Mercer County area.