My mother was in for rehab in January of 2024. While the appearance of the facility is outdated,…read morethe service was good. The nurses were great. There was one nurse who was the bad apple out of the bunch. And I believe she was "let go" due to multiple complaints. According to my mother, the food was good as well. You didn't get a choice of what to eat, but everything was good. Especially, the ice cream (lol). Other than the appearance of the facility, everything we've experienced was above par. People also need to realize that, with all rehab facilities, the staff is cut down over the weekends. It's not the service. Things take longer because of the lack of help. However, that doesn't mean that you don't get the help that you need. My mother still received her PT, meds, food, etc., on time. I recommend Avalon for rehabilitation.

I had hoped that we had finally found the right rehab facility for my husband who is recovering…read morefrom an amputation due to diabetes. A previous experience with this facility was very positive and I had so much hope in this facility. Generally the staff is kind and attentive. Unfortunately, after three days....they were unable to manage his diabetes and rather than listen to me as a person who has been successfully managing his diabetes for the past 10 years....they are by policy and protocol required to refer to a house physician who is not an endocrinologist. Nursing staff must wait for the doctor to find the time to call them back while my husband's blood glucose just kept getting higher. It's sad that the nursing staff isn't allowed to use common sense and deliver a shot of insulin that is more than the physician has ordered. Our health care system is so very broken. I guess my advice would be....if your loved one is a diabetic....you might want to choose another facility.

Very unprofessional. The aid my family was given did not have experience plus she complained…read moreoften. I was very taken back as I felt this was a reputable business. Very disappointed would not recommend their services.

We tried this service, wanted a home health aid to help my mom who is dying. We were told we were…read moregetting a nice aid. The aid shows up, doesn't smile, barely makes eye contact and has a poor attitude. We have a cat, we were told the aid wasn't allergic to cats. All of a sudden, she's allergic to cats. The nurse assured us we would get another aid, well them them a time. They came back with a different time. I feel like this company has lack of communication with each other. They tried to get us back, but we couldn't trust them. Not after sending a lying aid.

At Caring Senior Service they have been serving the elderly since 1991, allowing them to keep their…read moreindependence. They provide in home care solutions for seniors including companionship, errand service, meal preparation, personal care and transportation services. The services and products they provide can enable you or your aging loved one to stay living independent at home. Their caregivers provide you and your loved one with the best possible in-home care services, and companionship.

Mom has dementia, we had to make the hard decision, home care was not enough. We went with what was…read moreHamiliton Continuing Care, now Avalon. HUGE Mistake! Theft - beyond belief! Clothes, toiletries, even her bible! Massive Emails and visits trying to work with them, as they were very apologetic. They offered to reimburse, so that lets you know, this is something they deal with. I had to replenish her wardrobe, 4x. I had labeled and marked her clothes like a graffiti artist. Just gone. Ants, and bugs infested her room (see photos). Again, massive emails, visits and apologies. No surprises by them, just moved her 3x until we hit one that was fine. HOWEVER, the HUGE life / death situation. Mom is diabetic. She scratched her leg, creating a small scar. I am in NC but would visit 2x mos. I knew all the staff and they knew me. Wound care was supposedly happening. 'she needs to keep her foot elevated'. They kept saying to which I said ' She has DEMENTIA! Make sure she does that! Of course she will say she is. I demanded meetings (that no one wanted to have) Enough, I made an appointment with her external PCP, as it had gotten horrible. THAT doctor sent my mother to the hospital immediately! That scratch had infected to a necrotic wound, with dried gangrene, to sepsis vein damage resulting in the need for emergency amputation. That same morning before I knew this was going on, I got a call from Avalon saying the PT was working, and if I could get another week of PT approved by the insurance company, the leg would be well. Avalon had no idea the external PCP was sending my mother for emergency surgery at that moment; they didn't even know she had gone to an external doctor visit. These events are happening concurrently the very same day. The healthy, just a scratch leg, that was supposedly being taken care of by the Avalon wound specialist, had to be amputated. Had I not had her sent to the external PCP, that leg was on the verge of sepsis poisoning and my mother would have died in a few days. On many other occasions, my mother had emergency admissions 3 x, I was not contacted. Once I learned from the hospital calling to verify if my mother had an advance directive, on the 3rd day of an 11 day pulmonary stay; no one from Avalo contacted me nor my brother who is 15 minutes away. In that situation, I didn't let them know I had been contacted by the hospital, just to see when they could finally contact me. They never did. I had to tell them what was going on with as to why my mother was not in her room. The DON lied that she spoke to me, literally RAN down the hall when ID'd as the one who was supposed to call me - Keystone Cop ran. She LIED and scribbled a notation on Mom's chart THAT day that I demanded how come I wasn't called. She falsely scribbled the name of another nurse; not quite the 'who and when' that should have been recorded. Another time before bringing her for her holiday visit with me, I arrived to take her to lunch, only to be told she was in the hospital, lied to again, that they tried to reach me and my brother, (neither of us ever had a missed call on our phones) facility records not matching any of this. That time they, couldn't even tell me which hospital she had been taken to. Meanwhile, multiple invoices were sent to my mother's Medicare, Medicaid, etc. No response - ever. So many other issues (300+ emails, countless visits, etc., photos that did not post) I sent a certified letter to the ED to get her medical records, never heard from them, no records, no response. Why did I keep her there for so long? Despite this mess, Mom liked her caregivers. Even the ones we highly suspected were robbing her. SHE felt good. She is at another facility; she only has one leg left, and we wanted her to keep that one.