1. Hamilton Community Health Network

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    Flint, MI

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    Hamilton Community Health Network

    4.0 (1 review)
    Closed • 8:30 am - 5:30 pm

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    4 months ago

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    Regional Medical Imaging

    Regional Medical Imaging

    2.5(16 reviews)
    5.4 mi

    This is about the billing department for RMI. I had a payment plan set up. They sent me my first…read moreinstallment bill and I paid it promptly, but it was never cashed. Lost by USPS, who knows?? They told me it was my responsibility to notify them that the check hadn't cleared my bank, like I was 10 years old and needed a lecture. I replied, I'm notifying you now. I initiated this call. In July I didn't get another statement, but I DID get a threatening collections letter. I contacted RMI billing immediately. I don't know the name of the woman I spoke to, but she was RUDE, snarky and impatient. She demanded $600 right then or the collections action would continue . Then I said I would just pay it all off from my Health Savings Account. I didn't want to disrupt that money as it is invested, but it was more important that I would not have to ever deal with her again. She couldn't have cared less. They have NO idea what a person's financial situation is. She could have chosen to give some consideration to the fact that the postal service lost the check, but no, her choice was to act like a Nazi and make me feel like a liar. I will NEVER be back to RMI. There are other professionals who are truly professional acting. Furthermore, I will share this experience with everyone I know. The doctors should be aware of who they associate with, but they likely only care about the money to support lavish lifestyles. If not for this unpleasant encounter, I would rate higher, but billing really blew it.

    Everyone was superb, but especially Jenny, Lindsay, and April were standouts. I arrived a few…read moreminutes before my appointment time at 7:50 a.m. Everything went according to plan for the actual MRI, I did have an issue uploading my insurance information through the portal. Found it hard to believe that PDF documents could not be accepted as uploads. I hope the results of my MRI are as good as the service I received. Care Quality = Nearly Perfect!

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    Hamilton Community Health Network - diagnosticimaging - Updated October 2026

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