I agreed to pay $3800 for the repair (new cat + cat protection plate cover) on the Prius I…read morepurchased for $5500. I didn't realize until after the part was in the vehicle that I was essentially purchasing the premium OEM (Magna Flow brand) version of the potential catalytic converters I could have installed, I asked them for the part number and after visiting the website of the manufacturer, realized they applied a significant upcharge. Personable and good customer service, it was damn expensive though.

They were supposed to recharge my AC Freon to 500g but only put in 193g. I found out after I went…read moreto the Kia dealer to have it assessed because after over a month of trying to work with Tony's my AC was still blowing hot. Kia did the diagnostic and found only 193g of Freon had been added. Tony's was very difficult to work with, and I also found they were persistent with having my review deleted from another major platform, when all I am doing is posting my honest experience with receipts/proof attached. Do not recommend this place at all.

Excellent experience dealing with Bruneau's! I'm in California and helping my elderly brother get…read moreservice in Connecticut. They did a quick evaluation, contacted me promptly and allowed me to do research on the alternatives. They held the car at their business at no charge (no storage fees) while I contacted the dealer. They are professional, responsive and very open and honest about their recommendations. They looked out for me and answered all questions with integrity. The BEST customer collaboration I have EVER experienced. They are a 10!

An excellent and Honest car repair shop that reminds me of the good old days-…read moreGreat work with very reasonable prices

I want to be fair and objective: the first time I came here, the service was fine and…read morewell-documented. That's why I returned. But the second visit told a very different story. I'm a woman, and I believe the shop assumed I had no knowledge of car repair pricing. I have the full digital estimate saved as screenshots, so here are the facts: TRUNK WEATHER STRIPPING Quoted: $433.08 Labor: $132.78 | Part (trunk seal): $274.44 Reality: A trunk weather seal costs $20-$60 in parts. Labor is a straightforward 30-45 min job. Fair total in CT: $100-$130 MAX. They were charging 3x the reasonable price inflating the part alone by over $200. SPARK PLUG REPLACEMENT (6 cylinders) Quoted: $961.78 Labor alone: $691.03 | Parts (6 plugs + gasket kit): $213.32 Reality: According to AAA, RepairPal, and industry standards, a V6 spark plug replacement runs $150-$350 total, or up to $500 at a dealership for hard-to-access engines. Labor nationally ranges from $55-$437 they quoted $691 IN LABOR ALONE. That is simply not defensible. POWER STEERING FLUID RESERVOIR Quoted: $454.78 Labor: $182.10 | Part: $245.53 Reality: This reservoir typically costs $30-$80 in parts. The job takes under an hour. Fair total: $130-$170. They marked up the part by over $170. MOUNT & BALANCE 2 TIRES (215/60/16) Quoted: $373.74 They also added $23.79 for "Road Hazard Coverage" without asking me. Reality: Those tires run $80-$110 each at Costco or Walmart. Mount & balance is $20-$25 per tire. Fair total: ~$230-$270. I declined all four jobs. The overcharge on just these items totals approximately $1,000-$1,300 above fair market value in New Haven, CT. What I did approve (Fluid Film Treatment $199.99 and Transmission Drain & Fill $193.66) seemed within a reasonable range and I have no complaint there. If you are a woman, speak limited English, or appear unfamiliar with car repair get a second opinion before approving ANYTHING here. Bring someone with you, or check RepairPal.com for fair price ranges in your zip code before you walk in.

My father just got his car from this place and paid 800.00 and the car is still not fixed. I will…read morebe filing a complaint on this company ASAP with Consumer protection.

After being referred here by Firestone Auto Care in West Haven when they couldn't pinpoint the…read morecause of the whirring sound coming from my vehicle, I was skeptical at first. I thought I was going to need a brand new transmission that would cost half the value of my car, which gave me overwhelming anxiety. However, when I decided to pick up the phone, I greeted by their wonderful front desk staff, who offered me an appointment the next day. When I arrived for my appointment, I was greeted warmly and given reassurance that my vehicle was in good hands. They were even able to diagnose my car noises on the same day I brought it in! When I was called with the results of their diagnostic testing, I was given a sigh of relief as the noises were coming from the wheel bearing as opposed to an internal noise from the transmission. They also recommended doing a transmission tune-up which I gladly accepted as it had been more than 70,000 miles since my last one. Even though all they did was a transmission fluid exchange, my car runs just like new, without any slipping of the transmission! If this was a random transmission shop, they would have easily tried to sell me a brand new unnecessary transmission for thousands of dollars I didn't have while keeping the actual source of the noise hidden from me. Thank you to Bruce from Firestone of West Haven and Brian at Jerry's transmission, for your top-notch service!

It's never fun to pay for car repairs, but Jerry's took great care of my car. Their quote was…read morealmost exactly what other mechanics estimated, but I felt better having my car go to a transmission specialist. They came in early and stayed late to get my car repaired. Very friendly service!

The partners at this business advised that they could fix a problem with leaking into the passenger…read morearea (weather condition issue)- Volvo CX70 with a sunroof. They left the car in their parking lot for more than a month. Displayed nicely for traffic on the road. This was a third car and we were not in a hurry, but wanted something done in 10 days or so. Finally, after inquiring numerous times, I just came over and took the car back. Gengras Volvo in North Haven fixed the problem in one (1) day!

Great service. I was out of town and broke gown on I 95. Fixed clutch at a good price. Great…read morecommitment. Totally trustworthy considering I was an out of town customer. Your community is in good hands.

Eddie and team are very good and work until they get your issues fixed . They are reasonable and do…read moregreat work. Check them out you won't be disappointed.

I took my 2014 Ford Focus with serious transmission problems to these guys in May 2021. They kept…read morethe car for more than a couple weeks and basically performed a miracle... the transmission has been extremely smooth and trouble free ever since, and I get a 1 year warranty on top of that. I waited a good long while before writing a review to really see how the car would run over a long period of time. So far it's been great, and if any problem does come up, it's going right back to these guys who know exactly what they're doing. I highly recommend this place for transmission repair.

My brake lights were out. Thought it would be an expensive electrical issue. Turns out all the…read morebulbs blew at once. Fifty-five dollars and one half hour later and my beloved 2006 Honda CRV was safe to drive again and I was back on the road. No appointment needed.

I was recently involved in a minor collision and was referred to Sabo for repair. I was visiting…read morefrom out of town and was interested in getting the repairs done before I returned home. The staff at this shop could not have been more helpful. They made sure they would be ble to complete the job in the time they promised. They continued to update me on the progress and continued to assure me that the work would be completed on schedule. They followed up to be sure I got the texts when the car was ready. When I picked up the car the work was done well and the car had been detailed and was spotless ! I have nothing but praise for this business

They're busy but worth the wait…read more 100k miles 09 Accord V6 was experiencing power loss, dealer wanted thousands A American wanted $60. 20 minutes A American sawed off around the catalytic converter & found debris from my old catalytic converter. Cleaned it out and cars back to normal.

Went to them to get a part of my car fixed. My dad had originally went to see the price and what…read moreexactly needed to be fixed. When I arrived with my mother and explained what we needed to get done, they raised the price by $30. When brought up how we got a different price previously they informed us that it didn't matter and the price he gives us is what we have to pay. I'm not saying it's only because we seemed to be "clueless women," but it was a weird coincidence. Very disappointing since I saw other people with positive reviews from here.