I am incredibly upset with this business. I just purchased a Groupon for my 10 year wedding…read moreanniversary. I was married on 5/31/2015 so I bought a couples coupon for 5/31/2025 on Groupon. I spent $132.00 for it. I then called to schedule our couples massage and the owner/employee said "You can't use your Groupon for the weekend" and I kindly explained that this is the day of my anniversary. I then even offered to bring in the coupon and pay the remainer (full price) in cash. For a brief moment I thought she agreed to this but I was mistaken. She started throwing out dates in June ... and July .. for me to come in to use the coupon. I then said " I genuinely am just looking to schedule a massage. I don't want any trouble" because I could sense this was spinning and spiraling. She again stated the "coupon is for the weekdays only". I hung up and tried to cancel my Groupon order. I was able to cancel the order, but now I'm stuck with 'Groupon bucks' instead of getting a refund to my card. What an AWFUL 30 minutes. This was so unnecessary and I'm not going to use Groupon again. You know why? These business owners are resentful and angry at customers who buy them. If you don't want to provide the same level of service to a customer buying Groupon, then DONT CONTRACT with them. It's not fair to punish hard working and sincere people looking to save a few bucks.

i have used this business via Groupon voucher before. But never again! I gifted my uncle a voucher…read morefr Groupon directly to his phone for his retirement. He had the voucher on his phone and i printed it out for him at his retirement party. He scheduled an appointment not once but twice and was turned away. they didn't even try to call and verify the redemption code at all. Very callous, rude and unprofessional. I'm reporting them to Groupon and working on a refund!

Excellent massage I really enjoyed it! Clean and comfortable place ! Had a nice greeting upon…read moreentering and great by customer service!

I had a good massage here and my boyfriend also enjoyed a massage here and it was reasonably priced…read moreand is a clean and pleasant atmosphere.

0/10. I would not recommend this establishment…read more I came in for a full-body massage and left extremely disappointed. From the moment I walked in, I wasn't even greeted with a hello. The first thing I was asked was, "Do you have an appointment?" No one asked what service I was looking for or made me feel welcomed. The massage itself was also disappointing. He mainly massaged my back, and his hands were very rough. For my legs, he put a towel over them and lightly massaged over/around them. For what was supposed to be a full-body massage, I honestly felt like I paid $45 for almost nothing. On top of that, a woman was talking nearby during my massage, which made it difficult to relax. The worst part was at checkout. I initially planned to leave a tip, but after thinking about the quality of the service, I reduced the amount. The woman looked at what I gave her and said, "That's all?" She then pointed to a sign saying the tip was supposed to be 20%. I explained that their own sign says tips are appreciated. A tip is optional and based on the service received I had already paid the full price for my service. Customers should never be pressured or shamed into leaving a certain percentage, especially after receiving a disappointing service. Between the poor customer service, lackluster massage, noisy environment, and uncomfortable interaction over the tip, I will not be returning.

I've gone here multiple times for the foot massages. Depending on who you get will depend on how…read moremuch it will meet your expectations. If you get one of the men, the massage will be excellent. However, if you get one of the women, it will be very inconsistent. When I went with my mom the lady I got did not use enough pressure and the lady my mom got used too much pressure. Overall it's a good place for an hour foot massage (reflexology). They also spend some time on your arms, back, shoulders, and head.

I tried Cheshire Massage because I was looking for a new local spa. They offer many services. The…read moreonline booking is simple and convenient. I selected the 90 minute deep tissue massage with Brenda. It was relaxing and soothed my aches/muscle pains. The room was relaxing. While the outside of the spa is not your typical aesthetic, I was very pleased with the spa room and service. Price was reasonable and they offer membership pricing as well. I will surely be back!

My girlfriend & I had a couples massage around Valentine's Day and had less than great experience…read more(We had Dan and Kaitlyn). First, when I book an hour massage and include 2 add ons (dry brush and foot scrub), I don't expect them to be bundled within my one hour massage. It should be an hour massage plus the add-ons. My girlfriend was fine with hers (except for reason above), but 2 issues with mine. First, Kaitlyn did ask me if I wanted any area to have special attention and I said my scalp. Just before the massage ended, I think she may have massaged my scalp for a minute. Second thing: my entire massage was with me face down. My girlfriend was asked to roll over, but I remained face down the entire hour. I have never had an hour massage when only one side was treated. Despite that, I gave them each a $20 tip for their time, but neither of us are inclined to return. And if you are thinking they must have been busy that day, no. There was no one in the waiting area when we arrived and one person walked in when we were leaving. I emailed the owner to share this (not requesting a refund but as a head's up) and never heard back.

It has been months since my last massage and after moving over the summer, packing and unpacking,…read morehiking, etc I decided to book a massage with Massage on Whitney while on a stay-cay. The location is very quaint and inviting, and there's also a chiropractor and esthetician in the same building! I was warmly greeted by Leon, who was amazing! We went over the massage I signed up for and I can say that I really enjoyed the deep tissue with hot stones as an add-on. Leon did a fantastic job with my massage and was extremely informative regarding educating me on my problem areas and how to address them, and I will most definitely be returning for a massage again soon. If you're looking for a massage in the Hamden area, check out Massage on Whitney!

Quiet inviting & comfortable atmosphere. Easy to manage appointments with app. I use Shea & she's…read morewonderful. Great massage every time.

The best! Great massage and atmosphere! The place to go to when you need to relax and have a…read morerestorative massage. Holly has been consistently great for years for me and my wife and is the nicest!

I've been going here on and off for a number of years. And it is just such a calming place, and the…read morepeople that work on you are so sweet and just fantastic. Go back

The masseuse is good at massaging but it's hard to communicate and understand given that she can't…read morespeak English. The ambience lacks in peaceful sounds and the door is always left open. I asked numerous times to have the door closed. I felt uncomfortable with the door being open during my massage. The receptionist/owner made me feel bullied into giving 20+ dollars for a tip, which is more than 20%. In addition, make sure to bring cash because she charges $5 if you use a card. Overall, I would say the massage itself was ok but it lacked certain things that the owner can improve on.

I called a couple days ago and the receptionist was extremely rude!! Find someone who can treat you…read morenicer!

Vicky is a very good masseuse and since I was in a bad car accident many years ago, she is my go to…read moreforgetting the aches and pains out of my knees and back. Highly recommended!

Massage was good. What I didn't like was there was definitely a language barrier which made it…read moredifficult to explain the aches and pains that I had. In addition, I thought it was very unprofessional for the masseuse to tell what tip I should leave and insisting I make an appointment for next time. A tip is a very private thing, in my opinion, and at the end of what should be a relaxing experience, having someone tell you what they are expecting you to leave only makes things awkward. Not my style. Because of these two issues, I wouldn't recommend it or be back. Massage itself was good, but if you can't communicate easily with what aches you, it lessens the experience. Just my .02 cents of course, and maybe your experience will be different. Just wanted to be aware.