I am giving this a 3 star due to its service. The food is definitely a 5 star but again, the…read moreservice was not up to par. We visited the restaurant at the beginning of our stay and could not have loved it anymore; therefore, we decided to go again. The calamari, croquetas and seafood paella were divine. Our second visit we had the same thing for appetizers and changed from seafood to a duck paella. When the paella was delivered it was cold as night and the rice was very undercooked. We flagged a server down to let them know and it was quickly taken away. We waited patiently since we understood they were busy and it isn't like we are back home, where things such as this might have been addressed differently. After 30 minutes we signaled what I can think of was a supervisor/ lead sever or manager because of the wait. He figured out we were waiting on our paella to which he brought us. Three tables had received their food, dessert and bills before we got our paella. There was no type of follow-up to our situation. We had to flag again to be able to get our bill. At this point, we had been at the restaurant for over an hour, but again, we were enjoying our time and we had no rush. Once our bill was brought to us the food was all itemized and nothing was addressed for the inconvenience of lack of service, wait time or food issue. I decided to question the supervisor and I was given a blank stare, puzzled blinking eyes and attitude. JORGE, who he said he was, told us he was charging us bc we still ate the food. She was very sassy, gave us a heaping amount of attitude and when she decided she had enough of my questioning, she rolled her eyes, sighed a loud and walked away. She then came back with the new bill and slapped it on the table, as if she was that bothered. Unfortunately, because of this situation I wouldn't return; however, the food is excellent.