Very helpful to begin with. A mixup w/order created a lot of angst for me. In my case, the…read morecustomer was not right. I feel Boilard's should have absorbed the restocking and box fee with Andersen, as I did not make a mistake w/my order. They are not the "big box busters" they claim to be.

We were told that the porch screening we wanted was in stock but not in stock at that particular…read morestore. It was, however, in stock in another store and it would ship the following week. We called on Monday morning at 7 AM when they opened to tell them to cancel the order. Not only was our order not loaded onto the truck when we called, but they then decided to charge us a 25% restocking fee because they called it a custom order. This was not a custom order. It was an in stock order. We were told it was in stock so how does that make it custom? I will never do business with this company again. I wouldn't have given this company one star except that's the only way I could post a review. Koopman's is only out to steal your money!

Lou the manager was great...helped me get a battery. First time in ludlow store. He was very busy…read morebut took the time to help me and made sure I was all set before I left. Great customer service. I would definitely go back there.

Store is run poorly. Managers were dismissive and unhelpful. Go to the Palmer location . Not the…read moreemployees' faults, management needs to get organized.

I can't say enough about this wonderful family-owned business. Luke and Adam were extremely…read morehelpful, knowledgeable, and friendly. My wife and I love our new granite vanity top and sink and highly recommend them. Great selection and outstanding service.

At the start of the process, they didnt tell me they were out of office on vacation. So when it was…read moretaking a long time on what I had mentioned I wanted done quickly, I asked and was told they were out of office until monday, quite a few days away. This was after waiting about a week already. Then, after I asked them to bevel both the top and bottom of my vanity, they only beveled the top, and even though I explicitly mentioned that I wanted to be sure the backsplash wouldnt go out over the overhang, they ignored that. This wasnt verbal either where it could be forgotten, it was over email.

Friendly and engaging customer service. Main focus seems to be flooring, doors, windows, and…read morecabinets. Very good prices, but I'd still double check other sources. Walking through this places really gets your brain working on potential projects. Great variety of flooring choices. Seems really easy to get a project going. Easy store layout with flooring samples to take. Check it out first, before going to the big box stores.

We bought a new sink and bathroom cabinet there, less than a year ago. This is for the third…read morebathroom in our home, so it doesn't see much use. Installation was a little more complicated than quality fixtures but not unexpected. Today, the entire sink fell from the counter-top nearly ripping the drain line out of the wall. It was simply attached with adhesive. What a mess. I won't return to this store at any price. This poor quality is not worth the price or time to install even if it was free.

It's a typical home improvement store. The quality of your experience depends on who you can find…read moreto help you (if you need help) and how crowded it is. I've had pretty good experiences with the folks outside in the garden area.

Shopping for appliances shouldn't cause a person to lose years of their life due to stress and…read moreanxiety, but that's what happened when my mom bought her new stove from Lowes. She paid for delivery and to have her old stove removed. First it started that they arrived 2 days before the day they had originally scheduled. No phone call, no heads up, just arrived with the stove. The people who brought said new stove were rude, and didn't want to remove the old stove because they said it was still connected, that it had to be disconnected. Why didn't they say that to my mother when she paid for the stove and made the delivery arrangements? Completely and totally irresponsible. Then, as if that weren't enough. My mom had to pay for an outside person to come, and disconnect the old stove in a safe manner, and called Lowes again so they can come pick up the stove. The day they were supposed to come, they never showed up, no phone call, nothing. She called when it was getting towards the afternoon and they fed her a million and one excuses and arranged it for another day. Wasting people's time! My mom is an older woman, with a pacemaker and other health issues where she can't be going through instances like this. These people have absolutely no consideration for customer's time. No decency whatsoever. Even if they were giving things away, neither my mom nor I would ever set foot at this Lowes again.

Great mulch! The sable is double ground = it makes a tight fit that keeps weeds from coming up…read morethru. We use to use a type that was chunkier that allowed room for weeds to sneak up thru. The drivers are very exact at where they deliver ( have a large property) - some areas they have to deliver to are challenging..no problem for them. Prices are comperable. Delivery charge is so worth paying, our days of picking up mulch and shoveling out of pickup are done :O)

Great products. Mulch,Stone and really clean top soil. Driver's are really friendly and…read moreaccommodating. Great place to do business.

I support local companies and Ive purchased gravel, stone, and pavers. Excellent prices, and they…read moredeliver. I will continue to purchase my products from them over Home Depot.They have a much better selection. Also, if you need a 5 gallon pail of stone, you can get it from these guys! Give them a try.

Do yourself a favor and compare prices elsewhere. This place was almost double the cost for half…read morethe product. I usually buy 1/2 yard of Mason Sand from Ray Haluck's in Ludlow for $10.50 and get a full truckload. I just paid $19 here for 1/2 yard which barely filled half of my truck bed. Double the cost for half the product.