The service time was prompt. The driver of the tow truck was professional, courteous, great story…read moreteller, and made the trip in the cab comfortable. Drove me home because I did not have a vehicle or anyone available to pick me up. I would highly recommend this towing company. Sherry B

I had a non-emergency situation.........my car was broken down in a parking lot, and I asked it be…read morebrought to my home so I could fix it. Service was prompt, and the car (being AWD) was towed properly for its own safety. The price was what I was told on the phone. Pricing was competitive compared to other regional companies, so my only complaint is that I WISH it was free. Slim chance of that happening though right???

Seth was very fast and professional. came here and got straight to the job. I highly recommend…read moregiving these guys a call when in need

Stay far away from this place. replaced a trailer tire for me in Ashland, oh during normal business…read morehours. Charged me 832.00. As stated in other post hidden fees. By the time the driver went 300 miles that tire was flat. When I tried to call them, I was told the service manager was not in, they would return my call. Well as you could guess that never happened. Trucking cost enough money these days, we don't need thieves like this picking our pockets

Phenomenal response time. I will definitely recommend to anyone needing service. I've dealt with a…read morelot of tow companies being in the automotive field and this place is one of the best.

Gage was extremely helpful and kind, very careful with my truck and even took a quick look at it to…read morehelp me determine what happened, would absolutely use their services again!

Partners with AAA. Very expedient with phone contact and vehicle pick up for my tow. Driver ,…read moreCameron, very polite and knowledgeable. Totally empathetic to my concerns over any potential exterior scratches etc to my car . My only negative comment is that he had to map quest the distance (6.2) miles to destination. With my AAA classic membership I had to pay for miles over 3 miles . exact cash because he does not carry change (which i luckily had down to the penny) or pay more using credit card. I understand the liability of carrying cash but for people on limited incomes could have forced me to give a larger amount or pay more on credit card. I wish there was a better solution.

I called for a jump start, he was able to get my car started quickly and even went above and beyond…read moreto check the fuses, as my radio had not been working. He was professional and courteous throughout the entire time. would definitely use again.

MUGS ELYRIA TOWING is HONEST, DEPENDABLE, FAST, REASONABLY PRICED and the driver was PROFESSIONAL…read moreand POLITE. I had my vehicle towed to Firestone (about a mile) by Sugar Ridge Towing on the recommendation of Firestone and Sugar Ridge charged me the same amount to tow my vehicle about a mile as MUGS ELYRIA TOWING charged me to tow the same vehicle from Firestone to North Ridgeville (OVER 10 MILES)!! And it wasn't just the much more reasonable cost, MUGS ELYRIA TOWING arrived at the time they said they would be there, they were polite, efficient and professional. I didn't use MUGS ELYRIA TOWING the first time because of reviews, but when I called my brother for help he said his son and people at his work used ELYRIA TOWING and they didn't have a problem, so I called them and I'M GLAD I DID. THEY WILL BE MY FIRST CALL WHEN I NEED A TOW IN THE FUTURE!! Most people are quick to leave negative reviews for little things and not so quick about leaving positive reviews. I look at reviews as many people do when looking for a service or to buy something, and honest positive reviews are helpful too. So don't forget to post a positive review when a business or product meets or excels your expectations - it may help the next person make a better decision. THANKS MUGS ELYRIA TOWING FOR EXCELLING MY EXPECTATIONS!

worked for this company. It's so sick that it should be closed down. Here is a list of why…read more I park the truck beside the build (in order to wash it) The owner tells me not to park there. (But yet let's others do it and there not even washing there trucks.) The point they wanted was for me not to have to make them move also they could be closer to the door. I was the only one who cleaned there tow truck each night after my shift. We have a manager who books tows and gets paid with out the owner knowing. What a manager right? Well the owner doesn't care. The owner can't keep his trucks fixed because people hotrod them and like to lock the breaks up when coming to a stop. Then I rode with each worker. Nelson does not tighten the straps on a vehicle when it is on a flatbed leaves it rocking back and forth windows up car off and a dog in the vehicle. (This is an ongoing thing) You have Greg who likes to lay on the horn immediately as soon as the light turns green to intimidate traffic with the tow truck. (This is an ongoing regular thing) Then you have Taylor the dispatch. I called the customer verify it's a tow the customer tells me she's seeking to buy a battery I'll let the customer know I will let our dispatch know so the proper vehicle could be sent out I am told by this particular dispatch that we are not servicing the customer to close the call out. Seeing how she is our dispatch which means therefore she is our boss I did exactly that. (Was highly upset when the customer and I was on a three-way call with AAA about the unprofessionalism) Then we have Dave. He claims to be their best driver but yet puts a Chevy trailblazer in neutral and a trailer park while it's on the incline it allows it to roll into the trailer. He was requesting a snatch block when all he had to do was pulling a neighbor's driveway and back straight up to retrieve the Chevy trailblazer. As you can see in the last two pictures I made an attempt to clean truck floor and was told I could not Park the tow truck in the building therefore not allowing me to detail the vehicle. The picture was taken to show the nastiness of it and how I try to improve the company. I haven't NEVER!! Had a damage claim in my life! Nor have I worked for a business where the owner doesn't care about his trucks nor his business & let's his workers do what they want when they want and just walk all over Rocky. I have & had to even take videos each time I pulled in or out of the business. I even have videos of workers leaving the office going home and leaving not only the gates open. But the building open for any and all to just walk in. When I try to let the boss know what was going on. He didn't even care. Then for me to called out my name based on my color of my skin really just to much. I had started looking for another tow company. About a week ago. Then I started looking I started recording people and how they treat each other. (This is to show the next places I applied to what I had to deal with.) So there is a list of why I gave them a one . & I'm sure they will not pay me my last check. But if they ever do. I will post that update here.

Great communication throughout our experience. We thought our Forester Subaru was overheating…read more Knapp's got us in quickly and ran tests for us. They couldn't find anything wrong. It was refreshing to encounter an honest and professional car repair shop. They didn't add unnecessary charges or suggest unnecessary further tests. Dropping the car off the night before was very convenient for us. The waiting room looked nice and clean through we didn't stay. Their honestly will bring us back!

Service on my Subaru has always beem done well! I keep coming back. Customer service is great, and…read moreprices are fair. Thank you!

Prompt, courteous, and professional. New flatbed equipment…read more I had a tire blow-out on 71 in Brunswick. They were there within 30 minutes and did a great job. Highly recommended for a tow. - Mark C

Very fast response, kind and helpful! I had a vehicle stuck in snow in my driveway. They came…read moreright away!