Horrible mean guys to be honest or nothing but rude to me. Made me pay more than what they had said…read moreoriginally and then wouldn't even accept my card number typed in so I had to drive back home and come back in with cash in order for them to just be even bigger. Assholes hope you guys have a great day in hell

I would give it 0 stars if I could. An astonishing display of incompetence. Rather than saying they…read morecould not do something, they simply tried to force it and in the process ruined a family heirloom. Only go here if you have a disposable watch you want them to manhandle, because they destroyed a 14K vintage quartz Concord while trying to open it and didn't even manage to. See the attached picture for the number they did on a watch which was safe-kept until they got their hands on it. First, Mike, the younger of the two attempted it, and upon failing, handed it to Jeff, the older man. Both were using too much force, but Jeff clearly leaned into it and severely damaged my gold watch. They then gave up, and handed the watch back to me as if they hadn't caused significant damages, and insisted it had not been them when I made them take note of this.

Best Jeweler on the shoreline! Louis was recommend by a friend for watch batteries, I can't believe…read moreafter almost 20 years in Guilford I've only just recently discovered this place. Louis is friendly and knowledgeable. I had three rings sized and they were done in a week. For sizing it can vary, but the cost was surprisingly less than other jewelers quoted. I'll be going back to also have my jewelry cleaned. So glad I found this place!

What a genuine caring service. I brought my Hamilton in with a missing spring bar and within…read moreminutes he had it back to me. Side note: they only take cash or check but me without a dollar he didn't mind. I can tell this man takes his craft seriously and really cares for his customers, thank you very much.

Horrible service on three counts:…read more 1) Without my permission, he replaced the seconds hand on my watch . He was suppose to just swap out the old mechanical movement and order/install a new movement. That's it. But when I picked it up, he informed me he ran into a problem of the original seconds hand not fitting onto the new movement. So he installed a different-looking seconds hand that he had sitting in his spare parts bin. That wasn't cool. 2) He was suppose to locate my original seconds hand and return it to me. He never did this. 3) He was suppose to locate my original date wheel and return it to me (because the new date wheel is of really bad quality). He never did this. My impression of him is that he's extremely absent minded. In both of my follow-up visits he forgot who I was and what was previously discussed. He never telephoned me like he said he would. That was just lip service. It's a good thing my watch was a bargain brand Swiss watch. It wasn't very expensive. God help anyone who brings a higher priced watch to him for repair.

Louie tryed to fix three watches One a hamilton Coronado he killed it it runs two hours fast . He…read moreagain tryed to fix a Hamilton piping rock forget it . The redial came out fine but the repair to the Hamilton Piping rock was a joke. The Hamilton piping rock needs to go to a real watch repair man.Then Louie again tryed to repair a Gruen Curvex this watch was also redialed it came out fine but again Louies killed this watch when he serviced it the Gruen Curvex . The crown seemed to be stuck like it was over wound .I payed him just the same . Just so i do not bring Louie any more watches .You can not make up a story like this but it is true

Sales person was extremely rude and dismissive. She had absolutely no interest in helping.read more

Came in for a watch battery change. The staff was helpful and cheery. Service was expedient and…read morereasonably priced. Will be back!

My elderly parents brought my grandmother's watch to this shop to be repaired so they could give it…read moreto me as a wedding gift. The watch remained with the shop for approximately four months, and in the end, the repair was not completed. When my parents asked for the watch back, they were told they would have to pay the full repair price even though the watch had not been repaired. They offered to compensate the owner for his time and effort, understanding that some work may have been attempted, but he refused and would not return the watch unless they paid the full amount originally quoted for the repair. Because the watch has significant sentimental value, my parents felt they had no choice but to pay in order to get it back. The entire experience was frustrating and upsetting, especially given their age and the emotional importance of the watch. Based on our experience, I would not recommend this business. If you leave a valuable or sentimental item here, make sure you have a clear written agreement regarding costs and what happens if the repair cannot be completed.

I agree with the other 1 star reviews. He ruined my Omega to obsebilly put a crystal on; I didnt…read moreget why he was telling me about taking watch apart etc. - made little sense. So I ended paying him $20 to ruin my watch. My only recourse is small claims court and it's not worth my time. DO NOT GO TO THIS GUY. He is essentially greedy and incompetent. Aaron

This guy is the BEST IN THE WORLD. I've never met someone better at their job. If you need anything…read morefixed, send it here and be amazed. Even if you don't live near Connecticut, dont bother with other places that you can't trust. Send your device here by mail, and you'll be happy you did. THANK YOU!!!

I broke the chain on my Tiffany's necklace. Tiffany's wanted a couple weeks to do it, but Smith &…read moreSon said they could fix it in just a couple days, for $25 cheaper. It looks fantastic. You would never know it broke! I'd absolutely recommend them for jewelry chain repair!

We needed a watch battery and stopped in. Service was phenomenal and personal. The jeweler…read morecharged us $5 and gained new clients- we will go back for jewelry and the personal service that was given

Had two watches repaired recently quality work and reasonable prices. I highly recommendread more

DO NOT get your jewelry repaired here! I've had multiple necklaces and bracelets repaired here…read moremultiple times and every piece of jewelry I get repaired here breaks in the same exact place it was "repaired"within a few months. These people are scam artists, if you actually want your jewelry repaired DO NOT bring it to smith and sons!

They have a clean environment. Bilingual people. Very good energy, manners, prices and well…read moremanaged. I would recommend going here. They're straight to the point.

Very friendly and helpful. Worked on my watch quickly and was very affordable. I would absolutely…read morego there again for jewelry repair.

Brought in my Casio G-Shock watch a week ago for a capacitor/battery change. Then another week…read morelater they called me saying they couldn't do the job because the watch, "recharges itself." My watch is 8 years old and is way past rechargeable at this point. Although I did leave them credit authorization to do the work they gave me excuse after excuse why they couldn't do the work which was a fairly simple operation. Thought it was pretty suspicious as they acted funny dealing with me since I walked in their store even after I paid them for the service. Must be something else going on there as they profiled me ever since I walked in...

I have had a very positive experience with Eddy and his staff! Very professional. I have had a…read morecouple of repairs purchased a new setting for my diamond. Recently purchased a grandmothers ring. Absolutely love it!