When I called the number listed to ask what time they closed, a response of 2 a.m. was startling…read morefor a costume shop. It turns out that the number listed is a BAR!

I am genuinely disgusted by my experiences at the Bridgeview Hobby Lobby. I've been to practically…read moreevery Hobby Lobby within 100 miles of where I live, I LOVE shopping there, and I've easily spent thousands of dollars with this company. I have never experienced anything like what happened at this location. I have only been to this location twice, and BOTH times my boyfriend and I were literally followed around the store. I'm not talking about employees simply being nearby or checking if we needed help. They were actively looking for us. I could be all the way in an aisle toward the back of the store, and employees would come looking through the aisles, spot us, stare at us, whisper into their walkies, and then continue following us. It was so obvious that it became extremely uncomfortable. At one point, I literally watched a female employee walk up behind my boyfriend and try to move around him just to get a look at his face. She had her head cocked trying to see him, and the second I turned around and caught her doing it, she looked startled and immediately walked away without saying a single word. That is NOT normal customer service. And what makes this even more disturbing is that we were the only Hispanic customers in the store while the employees and the overwhelming majority of the customers were white. Nobody else appeared to be getting this treatment. If an employee wanted to check whether we needed help, they could have simply asked us. Instead, we were followed, watched, stared at, and monitored throughout the store. I don't casually throw around the word "racist," but after experiencing this TWICE at the same location, it is extremely hard not to believe that we were being singled out because we are Hispanic. We were treated like we had done something wrong simply for walking into the store. I absolutely love Hobby Lobby, which is what makes this experience even more upsetting. But I will never spend another dollar at this location. Management seriously needs to address the way customers are being treated here, because making people feel targeted and unwelcome based on how they look is completely unacceptable.

This is not a Christian company. They carry anything that will sell including books by Joel…read moreOlsteen and Joyce Meyer. The turnover is awful because they treat their employees badly. The customer service is abysmal because they are in the process of training new employees all the time. Do not spend your money at this company if you call yourself a Christian.

This used to be a Staples office store and now houses costumes. Love it. Lots of selection but…read morethey're you're standard costumes in a bag with tons of wigs. They also have makeshift fitting rooms.

I feel like it's unfair for them to not allow exchanges especially on an item that might not fit…read more You have so many people buying things almost last minute and they can't exchange it. You already have the fucking money. I would understand if a person wanted the money back okay cool but a fucking exchange can't be done. You gotta be kidding me. If I could put no stars I would.

She is an ABSOLUTE AMAZING SEAMSTRESS! Just wonderful!…read moreThank you! Everything fit perfectly after she altered to fit me perfectly!

I obtained a wedding dress that needed to be altered at a moments notice. Ms.Young accommodated me…read morewith expertise and knowledge of how to salvage my dress. She was warm and incredibly kind throughout the entire experience. She's truly a treasure, what was an ill perceived internet purchase turned into a gown of my dreams only thanks to her. Incredible work and craftsmanship, crack on!

We booked Ms. Rachel and it was a terrible experience. I was beyond disappointed. The character…read morethat showed up barely talked she did not talk to any of the children and did not smile. She didn't say "hi" when she arrived: she looked scared to be there. She played a "game" with the kids by taking out a flamingo and telling one kid to hide it and asked me to help her talk to the children. The kids couldn't hear her because she was speaking so low. When it was time to "face paint" she stood there helpless until my sister in law asked her if she needed something and she said she didn't have warm water. But I wonder if she hadn't asked would she have attempted to try. The only time she seemed enthusiastic and talked was when she was going and it was time to ask for her money. I am truly disappointed and feel it was such a waste of money.

We recently booked a princess appearance with Characters IO for my daughter's birthday, and while…read morethere were some positive aspects to the experience, there were also disappointments that are worth sharing for others considering this company. To start with the positives: the princess looked fantastic and looked exactly like the character she was portraying. She brought a couple of books and coloring supplies, which the kids enjoyed doing alongside her, and she danced with the girls in a circle. However, one of the reasons we booked with this company was that the initial booking emails highlighted that the princess could provide simple face painting. Unfortunately, when she arrived, she did not bring any face paint. This was especially disappointing as face painting was my daughter's top request. During the event, the princess was fairly passive and required prompting--such as being asked to join in the singing during the cake cutting--rather than taking initiative during key moments. After the party, I followed up with the company to express my disappointment and to better understand what went wrong. They responded that face painting is not guaranteed per their terms and conditions. I explained that this was not clearly communicated and asked what I should have done differently--whether I should have confirmed in advance that our specific princess could provide face painting. Despite sending seven emails and five follow-up texts, I never received a clear response or guidance on this. So while the appearance was visually impressive, the lack of clear communication and follow-through on a key feature left us frustrated. If face painting is a priority for your event, I would recommend confirming it very clearly in advance--or booking with another company that can guarantee it.

4.30.18 Yesterday, my little sister had her baby shower at…read moreThe Party Room and we absolutely loved it. The venue was absolutely beautiful. It's very spacious and very clean. The owners are the most hardworking and humble people I have met, I cannot thank them enough for making her day so very special. I am just in awe of this place and I will definitely refer people and come back for future events!

The chair really made the prom/graduation photo shoot drive by perfect. Gave them some good…read morememories for senior year, due to COVID 19.

My sister had an accident that meant she'd spend her birthday in a rehab place. I sent in inquiry…read moreto Jon and he hooked me up with a gorilla in a Blackhawks jersey. Not only did it make my sister's day, it brightened the day for the hard-working staff and other patients.

My sister was in the hospital on her birthday, and had been there for the preceding five days. She…read morewas seriously ill, and in pain all the time. She couldn't receive flowers to her room, and was unable to eat, so i went with a singing telegram. The singing chicken brightened up her day enormously. She said it was the first time she had laughed in a week, and was the best present she ever received. Would recommend to everyone.