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    Hallmark

    3.0 (1 review)
    Closed 10:00 am - 9:00 pm

    Services - Hallmark

    Cards and stationery

    Gift shops

    Hallmark Photos

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    12 years ago

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    The Artful Cookie & Gift - Cookie Bouquets

    The Artful Cookie & Gift

    (1 review)

    Where to begin .... We were so excited to be sending our…read moregrandson his first cookie/candy bouquet! He's 4 and a half. We called the store on the Thursday prior to the long weekend to ensure delivery to be made on the Tuesday- his first day of school !!! Sadly Nana and Papa are far away and couldn't share his first day of kindergarten. We were absolutely heart broken to find out the store delivered the next day - Friday !!! So the moment/excitement to the day... irrelevant, lost and gone forever. We called the store, so upset and they agreed to give us a full refund-we would have rather had the experience but at least they honoured service levels ... NOT !!! NO, What the ?? We waited until the following Wednesday still waiting for our credit of $70+. So we called back the store, spoke with Sam, who apparently runs the store owned by her parents- We did ask for parents name but quickly told None of our business and that we were not going to get the refund as promised during our prior call. She would refund the $10 delivery. I asked if she truly understood the disappointment of what happened and was told she really didn't and couldn't care less. I asked to speak to some else .... No. So I again repeated, you didn't deliver as requested, you spelt his name wrong, you agreed to a full refund, then that didn't happen but you couldn't begin to understand why we would be upset. We had the pleasure of dealing with the prior owner Grace for many years and always such great experiences. So... in the end ..... GO SOMEWHERE ELSE !!!!! so that you don't go through what we did ... they truly don't care. Oh, did I mention Sam chose to hang up on us too ??? The world is small Sam.... You made a choice in how you handled the business ... yours and ours. We will continue to share our experience with you and Artful Cookie every opportunity we get, solicited or not. Bob and Vicki

    From the owner: So Much More Than a Cookie Store!read more

    Hallmark - stationery - Updated June 2026

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